Questions & Answers

Q: QuestionWhat is the refresh rate of the display on this ASUS gaming laptop?

• A:Answer This ASUS gaming laptop features a 240Hz refresh rate display.

Q: QuestionWhat operating system does this ASUS gaming laptop come with?

• A:Answer This ASUS gaming laptop comes with the Windows 11 Home operating system.

Q: QuestionHow much storage space does this ASUS gaming laptop have?

• A:Answer This ASUS gaming laptop is equipped with a 2TB Solid State Drive (SSD).

Q: QuestionWhat type of graphics card does this ASUS gaming laptop use?

• A:Answer This ASUS gaming laptop utilizes the NVIDIA GeForce RTX 4080 graphics card.

Q: QuestionDoes this ASUS gaming laptop have a built-in microphone?

• A:Answer Yes, this ASUS gaming laptop has a built-in microphone.

Q: QuestionHow much RAM and SSD can it be upgraded to, at the maximum?

Asked 1 year ago by Mahin.

• A:Answer I have this model and.I installed the Crucial 96GB 5600MHz RAM kit. Out of caution, I also put in thin RAM heatsinks on both sides since these are dual-sided. Been working fine for the last couple weeks. Runs at 5200MHz by default.

  Answered 1 year ago by BishopVerified Purchase

  • 
  • 
  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: Questioni just bought this laptop and love it. where is the second ssd slot if it has one so i can put my other hard drive in.

Asked 1 year ago by bman2024.

• A:Answer Yes, it has a second slot for another nvme ssd drive 2280 pcie4. You need to remove the back cover, it is really easy. You can find lots of tutorials in youtube!! here is one: https://www.youtube.com/watch?v=drEdS5lyiFA

  Answered 1 year ago by Anonymous

  Helpful (7)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the logo on back have RGB lighting?

Asked 1 year ago by AB.

• A:Answer No. No lighting on the back side at all. Just under the front lip. then the sides from the front for a couple inches, and the keyboard.

  Answered 1 year ago by JDThird

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionThe 2023 Model had several reviews saying there were issues with backlight bleed on the screen. Has any thing like this been seen in testing this laptop? Also, I read there was an issue with the video care where the drivers had to be reinstalled...

Asked 1 year ago by wyattnerdy1966.

• A:Answer I own this laptop. When I received the laptop there was what appeared to be light bleed along the bottom bezel. It turned out that the bezel was not properly seated and just need a gentle pinch to set everything right. After that, the screen lighting has been very even. Regarding the Drivers. Be sure to run Windows Update until there are no more updates. Then run MyAsus to check for any system drivers and Firmware updates. Then, run Armoury Crate and install any updates detected there. Finally, I updated the nVidia graphics drivers and nVidia Experience. It took the better part of an afternoon to install all updates for everything. This is typical fair for any new Windows computer.

  Answered 1 year ago by ITJIm

  Helpful (5)Unhelpful (2)ReportAnswer this questionShow more answers (1)

Q: Questioncan one or more additional M.2 SSD drives be added?

Asked 1 year ago by M23.

• A:Answer Yes, has 2 M.2 slots. Currently running the stock WD 2TB in one slot and a 4TB Samsung 990 Pro in the other

  Answered 1 year ago by BishopVerified Purchase

  • 
  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionThe pictures are showing what appears to be the Scar version with the lighting on the lid. Is this a G18? Does this laptop have mini LED display? Also, does it have extra slots for an extra NVME drive? How many ram slots?

Asked 1 year ago by ASUSROG.

• A:Answer Mini LED seem to be only available on scar models for 2024 according to Youtubers I have seen review this model.

  Answered 1 year ago by BrianH

  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a possibility to expand RAM?

Asked 5 months ago by JamesD.

• A:Answer The ASUS G814JZR laptop allows for RAM expansion. It has two DDR5 5600MHz memory slots, and you can upgrade the RAM to a maximum of 64GB.

  Answered 5 months ago by ASUS Answers

  
  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwould this be strong enough for college work?

Asked 1 year ago by ok.

• A:Answer I would qualify this laptop as a desktop replacement. But what you mean by college work? If you are focused on term papers, research, presentations, and high-performance gaming then you will do well with this laptop. Just keep in mind that this is a heavy laptop, may not fit your school bag, and will require a wall outlet for any activity lasting more than 1 to 2 hours. If you need this for engineering, 3D modeling, programming, video editing, Animation, AI, or some other high-performance application then I suggest purchasing the laptop, loading your software and testing it. That is really the only way you are going to know. Also, depending on the application, you may want to increase the amount of RAM and storage. You will also be married to the wall outlet for these types of activity due to increased power requirements.

  Answered 1 year ago by ITJIm

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI've been looking online and asking around in my discord servers for a suggestion for a cooling pad, however all the ones recommended to me are either 17" or smaller. If anyone has a solid suggestion for a 18" please let me know!

Asked 1 year ago by Ninjavitis.

• A:Answer Hey I got mine on Amazon and it’s awesome. Here’s the link. https://a.co/d/b8os9NX

  Answered 1 year ago by AnonymousVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionHow long does the battery last if you're not gaming? For just browsing the web or streaming video?

Asked 6 months ago by josh.

• A:Answer The ASUS G814JZR's battery life is approximately 10 hours for web browsing and 8 hours and 35 minutes for video playback when using the 90Wh battery pack. These times can vary depending on screen brightness and other factors.

  Answered 6 months ago by ASUS Answers

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionI've looked online and everywhere and best buy is the only provider for this model. Also this model has similar or better specs than the scar. I'm confused on why it's cheaper than the scar. Also there are no reviews on YouTube for this model. Why?

Asked 1 year ago by Isaac.

• A:Answer I just recently purchased this exact model from best buy and i was wondering the same thing. When i got it everything that it advertises is legit and worth the price in every aspect. The only thing different is the 4080 instead of 4090. Amazing rig and highly recommend.

  Answered 1 year ago by JeffreyHVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questioncan i enable USE HDR for this laptop , it show that not supported

Asked 1 year ago by haohalo.

• A:Answer No. It supports HDR video streaming if the video is already encoded in HDR, but it doesn't support Use HDR to enhance non-HDR encoded video to HDR.

  Answered 1 year ago by DavidcSVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhich of the nine different 14th generation I9 processors does this laptop have?

Asked 2 months ago by BBCustomer.

• A:Answer • CPU: INTEL I9-14900HX/BGA

  Answered 2 months ago by OnoratoVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIts normal that the temperature reaches 86-87 C• degrees playing gta V at max settings? I’ve recently bought this laptop

Asked 3 months ago by Ariel.

• A:Answer In my experience, yes. This laptop frequently overheats. I would recommend either thermal paste or a cooling pad for it.

  Answered 2 months ago by CB4SHVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this laptop have g sync?

Asked 1 year ago by Tanner.

• A:Answer Yes, the ASUS ROG Strix G18 model G814JZR does support G-Sync.

  Answered 1 year ago by ASUS Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)