Questions & Answers

Q: QuestionWhich version of Windows is installed on this laptop?

• A:Answer This laptop comes with the Windows 11 Home operating system pre-installed.

Q: QuestionDoes this laptop have a high refresh rate display?

• A:Answer Yes, the ROG Strix G16 boasts a ROG Nebula Display with a QHD resolution and a 240Hz refresh rate.

Q: QuestionWhat processor does this ASUS laptop use?

• A:Answer This ASUS laptop is equipped with a 14th Gen Intel Core i9-14900HX Processor.

Q: QuestionHow does this ASUS ROG Strix laptop stay cool during gaming?

• A:Answer The ROG Strix G16 utilizes ROG Intelligent Cooling technology, which includes Thermal Grizzly’s Conductonaut Extreme liquid metal on the CPU and a triple-fan system.

Q: QuestionHow much RAM does this gaming laptop have?

• A:Answer This gaming laptop comes with 32GB of DDR5-5600MHz memory.

Q: QuestionWhat type of storage does this laptop use?

• A:Answer It is equipped with a 1TB PCIe Gen4 SSD for fast storage and quick access to your files.

Q: QuestionIn all of the documentation (title, highlights, specs, and features), it shows 32gb of system memory; BUT, in "From The Manufacturer", it shows 16gb in the specs photo. Is it actually 32gb or 16gb? Thanks!

Asked 1 year ago by TinkyBear.

• A:Answer Turns out it IS 32gb. The stock model ($100 cheaper) that has 16gb, this one was simply upgraded to 32gb. I'm actually answering my own question here. I went ahead and ordered it, planning to refund if it was 16gb, lol, but the first thing i did upon receiving was open the system settings to confirm that yes, it DOES have 32gb. Yay! Just make sure you are looking at the one that looks exactly the same as the other g16, with approx a $100 price difference.

  Answered 1 year ago by Tinky

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Q: QuestionCan this be plugged in to 220W wall socket? Will it work in the Philippines and will the warranty be honored/good there as well?

Asked 6 months ago by PIaunt.

• A:Answer Yes, this laptop can be plugged in to 220 volts wall socket without problem, it will work in the Philippines and the one-year international warranty will be honored as well.

  Answered 3 months ago by ASUS Answers

  
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Q: QuestionDoes this laptop have international warranty specially india?

Asked 11 months ago by Anish.

• A:Answer Yes, this laptop has an international warranty that is valid in India.

  Answered 11 months ago by ASUS Answers

  
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Q: QuestionWhen will this computer be available again?

Asked 1 month ago by agus.

• A:Answer The ASUS ROG Strix G16 (G614JVR) is currently in stock at Best Buy. https://www.bestbuy.com/site/asus-rog-strix-g16-16-240hz-gaming-laptop-qhd-intel-core-i9-14900hx-with-32gb-memory-nvidia-geforce-rtx-4060-1tb-ssd-eclipse-gray/6578920.p?skuId=6578920

  Answered 1 month ago by ASUS Answers

  
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Q: QuestionDoes it come with a numpad on the touchpad?

Asked 1 month ago by Anonymous.

• A:Answer The ASUS ROG Strix G16 (G614JVR) does not have a number pad integrated into the touchpad.

  Answered 1 month ago by ASUS Answers

  
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Q: QuestionWhat is the maximum amount of RAM supported in this laptop? Is there a free slot for more RAM? Also does this laptop support a secondary internal SSD?

Asked 2 months ago by KoreyS.

Q: QuestionCan I order 100 laptop SKU 6578920

Asked 2 months ago by Saed.

Q: QuestionAre you able to customize what colors the keyboard displays?

Asked 3 months ago by ANONYMOUS.

• A:Answer The keyboard colors on the ASUS G614JVR can be customized through the Armoury Crate software.

  Answered 3 months ago by ASUS Answers

  
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Q: QuestionDoes this model have an internal or removable battery?

Asked 4 months ago by MusikFann.

• A:Answer The battery in the ASUS G614JVR (ROG Strix G16) is not user-removable. It's built into the laptop and would require professional servicing to replace it.

  Answered 4 months ago by ASUS Answers

  
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Q: QuestionThe query is regarding the RAM Memory. 16GB or 32GB?

Asked 4 months ago by Shenpu.

• A:Answer The ASUS G614JVR (ROG Strix G16) comes with 32GB of DDR5-5600 MHz RAM and has two memory slots.

  Answered 4 months ago by ASUS Answers

  
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Q: QuestionDoes this device come with MS office activation key. If yes, where can I find the activation key...

Asked 7 months ago by Titan.

• A:Answer The ASUS G614JVR does not typically come with a pre-activated Microsoft Office key included in the box. We recommend contacting Microsoft Support about the Microsoft Office Product Key.

  Answered 7 months ago by ASUS Answers

  
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Q: QuestionWhat is included with the laptop? Like the adapters and power cords I mean.

Asked 8 months ago by kiritsugu.

• A:Answer The ASUS G614JVR (ROG Strix G16) typically includes the Power Cord, Power Adapter, and Warranty Card.

  Answered 8 months ago by ASUS Answers

  
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Q: QuestionHow many pixels of resolution does this laptop have? Is it natively 1920x1200, 2560x1600, or some other resolution?

Asked 10 months ago by SaxophoneGaming.

• A:Answer The ASUS ROG Strix G16 (G614JVR) features a 16-inch QHD+ display with a native resolution of 2560 x 1600 pixels.

  Answered 10 months ago by ASUS Answers

  
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Q: QuestionWhats the average Team fortress 2 fps performance like?

Asked 10 months ago by Jayden.

• A:Answer Team Fortress 2 will play smoothly on this laptop, the FPS may vary depending on the game, video and system settings. This may also depend on internet connectivity and stability.

  Answered 10 months ago by ASUS Answers

  
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