Questions & Answers

Q: QuestionI’m 5’9.5” tall and 175lbs. What Aventure step-through size should I buy? If I bought a step over would you suggest a medium?

Asked 3 years ago by LAF.

• A:Answer Medium. I’m 6’ and got the large. The medium step over would probably be your best bet.

  Answered 2 years ago by Swood

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Q: Questionare the disk brakes mechanical or hydraulic? What brand is the hub motor and the derailleur?

Asked 3 years ago by Silver.

This question was asked about the related product: Aventon - Aventure Step-Through Ebike w/ 45 mile Max Operating Range and 28 MPH Max Speed - Small/Medium - SoCal Sand

• A:Answer Thank you for your question! The brakes on the Aventure are hydraulic. The parts on the bike can vary due to limited supply and demand but the motor is a 1130W (Peak) 750W (Sustained), 48V Brushless Rear Hub Motor.

  Answered 3 years ago by Aventon Support

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Q: QuestionHi, Can the handlebars be adjusted for a more sitting up straight posture when riding the Aventon-Adventure step through? Thanks

Asked 1 year ago by Gilby.

• A:Answer Yes. Easy peasy buy a stem riser for handlebars and install it. Takes about 5 minutes. Watch any Youtube vid to see how to do it.

  Answered 1 year ago by MartinGVerified Purchase

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Q: Questionwhat is the IP Rating of your bikes

Asked 2 years ago by Anonymous.

This question was asked about the related product: Aventon - Aventure Step-Through Ebike w/ 45 mile Max Operating Range and 28 MPH Max Speed - Small/Medium - SoCal Sand

• A:Answer Hi there- the IP is IPX4.

  Answered 2 years ago by Aventon Support

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Q: QuestionCan you purchase a bike rack for the back of this bike?

Asked 3 years ago by Ebike.

• A:Answer Not from Best Buy. I had to order a rear rack from Aventon directly

  Answered 2 years ago by Swood

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Q: QuestionDoes Best Buy do assembly of this bike?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Aventon - Aventure Step-Through Ebike w/ 45 mile Max Operating Range and 28 MPH Max Speed - Small/Medium - SoCal Sand

• A:Answer It was not offered for me. I took my 2 bikes to a local bike shop to have them assembled.

  Answered 2 years ago by SwoodVerified Purchase

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Q: QuestionDoes BestBuy do the warranty?

Asked 3 years ago by Rental24.

• A:Answer Thank you for your question! Currently the warranty would be through Aventon, but we are hoping Best Buy will be able to support warranty in the future!

  Answered 3 years ago by Aventon Support

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Q: QuestionAre there lights on this bike?

Asked 3 years ago by RanchoShopper.

This question was asked about the related product: Aventon - Aventure Step-Through Ebike w/ 45 mile Max Operating Range and 28 MPH Max Speed - Small/Medium - SoCal Sand

• A:Answer There is a front head light and 1 rear brake light.

  Answered 2 years ago by SwoodVerified Purchase

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Q: Question1. What are the laws for operating the bike on a public street? 2 Is there a set of guidelines for different States and is a License required? 3. Is this bike considered a vehicle and has to be registered with DMV?

Asked 3 years ago by RonB.

• A:Answer Thank you for your questions! In regards to these questions we recommend you check with your states DMV to ensure the most accurate, up-to-date information regarding the operation of e-bikes in your area.

  Answered 3 years ago by Aventon Support

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Q: QuestionIs there a minimum age to ride this bike?

Asked 3 years ago by Rita.

• A:Answer Thank you for your question! There is no minimum age to ride these bikes. We recommended that riders only ride the bike if it is a good fit size wise (bike is not too big or small for them to ride comfortably) and the rider is aware of the power behind these bikes and has the ability to handle it.

  Answered 3 years ago by Aventon Support

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