A:AnswerI would call Apple, I didn’t purchase warranty. But they have warranty through Apple and they replaced my sons Beats with new ones cause they were not turning on.
A:AnswerI'm not sure why it's doing that i just got the solo 4 pink ones got them for my wife Mother's Day all she had to do is go to Bluetooth and connect them and they're working fine did not have to download any app and I think she's got a Galaxy A35