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Questions & Answers

Page Showing 1-20 of 38 questions
  • QuestionWhat type of battery is used in this power bank?

    • Answer It uses a Lithium-ion polymer battery.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this power bank have an on/off switch?

    • Answer Yes, it has an on/off switch.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow long is the cable that comes with the power bank?

    • Answer The included cable is 1 inch long.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre Best Buy essentials products designed to be easy to use?

    • Answer Yes, Best Buy essentials products are designed to make your life easier.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this power bank have a built-in kickstand?

    • Answer Yes, it has a built-in kickstand for comfortable viewing.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the total capacity of this power bank?

    • Answer This power bank has a capacity of 5,000mAh.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan this battery pack be charged on a MagSafe charger? Or only via USB-C?

    Asked by Jake.

    • Answer This battery pack only could be re-charged via USB-C port.

      Answered by LOVEINSIGNIA

  • QuestionIs this battery allowed to carry on aircraft?

    Asked by Amitj.

    • Answer Yes, the Best Buy essentials™ 5,000mAh Magnetic Wireless Portable Charger is allowed on aircraft, but there are some restrictions. According to airline regulations, lithium-ion batteries with a capacity of 100 watt-hours (Wh) or less are allowed in carry-on baggage. Since this charger has a capacity of 7.5W, it falls well within this limit and should be allowed in your carry-on luggage. However, it's always a good idea to double-check with your specific airline, as policies can vary. If you have any other questions or need further assistance, feel free to ask! - Mae | BestBuy Essential Support

      Answered by BestBuyEssentialsSupport Team

  • Questionhow can i tell when the device is fully charged? i just bought it and want to make sure it’s fully charged before i unplug it. the light turns green for a moment when i plug it in, and then turns off. thanks!

    Asked by JHenry.

    • Answer Hi JHenry! Thank you for purchasing Best Buy essentials™ - 5,000mAh 7.5W Magnetic Wireless Portable Charger for iPhone 15/14/13/12 series and MagSafe Compatible Devices - White. Thus, to answer your questions, the LED indicator blinks green when charging and the LED indicator lights solid green when fully charged. For more product information, you can check the link below. |Angelica| Best Buy Essentials Support| https://www.bestbuy.com/site/questions/best-buy-essentials-5000mah-7-5w-magnetic-wireless-portable-charger-for-iphone-15-14-13-12-series-and-magsafe-compatible-devices-white/6510529/question/e9ae3c79-8fa0-3036-8025-2d65158cf6a0

      Answered by BestBuyEssentialsSupport Team

  • QuestionWhen is it fully charged? Or how long until full battery

    Asked by Gomez.

    • Answer Hello Gomez, It should take about an hour and 30 minutes or less to fully charge the battery. The LED indicator lights green for five seconds when wireless charging begins, then turns off. For more questions and product support you may contact our customer service at 1-(888)-237-8289 Monday to Saturday 8am - 9pm CST. Chelsea Best Buy Essentials Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by BestBuyEssentialsSupport Team

  • QuestionWill this work when charging through a case?

    Asked by Mark.

    • Answer no

      Answered by GaryK

  • QuestionDoes this work with a IPhone XR?

    Asked by Anonymous.

    • Answer Yes

      Answered by AnnmarieD

  • QuestionCan this charging bank be used if I connect a the USB-C charger cord to it? Or is it only MagSafe?

    Asked by Dayy.

    • Answer This can charge via USB C. I used a USB C to lightning to charge my older iPad on the go.

      Answered by CliffordG

  • QuestionHow quickly will it charge an iPhone 13

    Asked by Ross.

    • Answer Hi Ross! The Best Buy essentials™ 5,000mAh 7.5W Magnetic Wireless Portable Charger can charge an iPhone 13 at a rate of up to 7.5W. This means it will take approximately 3 to 4 hours to fully charge an iPhone 13 from 0% to 100%. Keep in mind that charging times can vary slightly based on factors like usage during charging and the condition of the battery. If you have any other questions or need further assistance, feel free to ask! |Angelica| Best Buy Essentials Products| https://www.bestbuy.com/site/best-buy-essentials-5000mah-7-5w-magnetic-wireless-portable-charger-for-iphone-15-14-13-12-series-and-magsafe-compatible-devices-white/6510529.p?skuId=6510529

      Answered by BestBuyEssentialsSupport Team

  • QuestionI have iPhone 13 that does it work with this magnetic wireless portable charger

    Asked by Anonymous.

    • Answer Yes

      Answered by ClevelandDad

  • QuestionMy apple 12 pro max does not have a usb-c . It has the standred apple connect . Will this work on my 12 pro max

    Asked by Jerry.

    • Answer Hi Jerry! Yes, the Best Buy essentials™ Magnetic Wireless Portable Charger will work with your Apple 12 Pro Max even though it does not have a USB-C port. It is designed for iPhones in the 12 series and is MagSafe compatible. JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-5000mah-7-5w-magnetic-wireless-portable-charger-for-iphone-15-14-13-12-series-and-magsafe-compatible-devices-white/6510529.p?skuId=6510529

      Answered by Best Buy CustomerSupport

  • QuestionWill this work on my i phone 14 pro max?

    Asked by summer.

    • Answer Yes! Any phone with the magsafe feature!

      Answered by RachaelT

  • QuestionHow do you switch from the low power mode to the regular one?

    Asked by Manuel26.

    • Answer Hi Manuel26! To switch from low power mode to regular mode on the Best Buy essentials™ 5,000mAh Magnetic Wireless Portable Charger, simply disconnect the charger from your device and then reconnect it. This should automatically switch the charger back to regular mode. If this does not work, you can try restarting your device and the charger or refer to the user manual for further instructions. JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-5000mah-7-5w-magnetic-wireless-portable-charger-for-iphone-15-14-13-12-series-and-magsafe-compatible-devices-white/6510529.p?skuId=6510529

      Answered by BestBuyEssentialsSupport Team

  • QuestionCan I use the included cable to charge via power bank? How do I know what is charging what?

    Asked by Budlight91.

    • Answer The charger charges thru the cable 1st then charges the 2nd device wirelessly. On a side note, wired charges faster than wireless...

      Answered by LydiaS

  • QuestionIs this a lithium ion battery? Is this TSA approved to take on a commercial flight in US? thanks

    Asked by Traveler.

    • Answer Yes

      Answered by CarrieS