Questions & Answers

Q: QuestionHow long does the battery last on this keyboard?

• A:Answer This keyboard has a 9-month battery life.

Q: QuestionIs this keyboard compatible with Mac computers?

• A:Answer Yes, this keyboard is compatible with macOS X 10.12 and later.

Q: QuestionWhat is the maximum wireless range of this keyboard?

• A:Answer The maximum wireless range is up to 32.8 feet.

Q: QuestionWhat type of wireless connection does this keyboard use?

• A:Answer This keyboard uses a 2.4 GHz wireless connection.

Q: QuestionDoes this keyboard come with a mouse?

• A:Answer No, this keyboard does not come with a mouse.

Q: QuestionWhat kind of keys does this keyboard have?

• A:Answer This keyboard has membrane-switch keys that offer low noise and fluid typing.

Q: QuestionDoes this keyboard have multimedia keys?

• A:Answer Yes, this keyboard has multimedia keys for controlling volume, track skipping, play/pause, and more.

Q: QuestionDoes this have a dongle or does it connect via Bluetooth??

Asked 3 years ago by Wireless.

• A:Answer Plug the included USB receiver into your computer’s USB port for an effortless wireless connection.

  Answered 3 years ago by BestBuyEssentialsSupport Team

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Q: QuestionWhat is the charging interface for the keyboard?

Asked 2 years ago by Anthony.

• A:Answer 2 AAA batteries

  Answered 2 years ago by JuanVerified Purchase

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Q: QuestionMine along with the mouse didn't come with the USB. Can you give the name and specifics for the USB so I can acquire it some way?

Asked 9 months ago by Aga17.

• A:Answer I’m sorry to hear that your bundle didn’t come with the USB receiver. The Best Buy essentials™ Full-size Wireless Membrane Keyboard and Mouse Bundle uses a nano USB receiver that operates on a 2.4 GHz frequency. Unfortunately, these receivers are often paired specifically with the original devices and are not sold separately. Here are a few steps you can take: 1. Contact Best Buy Support: Reach out to Best Buy customer support to see if they can provide a replacement receiver or offer a solution. 2. Check Warranty: If your product is still under warranty, you might be eligible for a replacement. 3. Consider a New Combo: If a replacement receiver isn’t available, it might be more cost-effective to purchase a new keyboard and mouse combo. If you have any questions or need further assistance, please don't hesitate to reach out. - Emman | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 9 months ago by BestBuyEssentialsSupport Team

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Q: QuestionIs it possible to purchase a replacement USB receiver?

Asked 1 year ago by Techhelp12.

• A:Answer Hi Techhelp12, there is no replacement USB receiver for this keyboard. It is sell as one package. Mariepel C.| Best Buy Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by BestBuyEssentialsSupport Team

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Q: QuestionThe usb receiver for this keyboard is missing. Can I connect it to an Insignia usb receiver or straight to Bluetooth (I could not do this through regular method)? Does anyone know if there is a secret/hidden pairing method to Win 10? Thanks

Asked 2 years ago by StoliCat.

• A:Answer You need the usb receiver

  Answered 1 year ago by JulioGVerified Purchase

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Q: QuestionDoes it work with all computers?

Asked 2 years ago by Anonymous.

• A:Answer Any computer with usb

  Answered 1 year ago by JulioGVerified Purchase

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Q: QuestionIs this keyboard hot-swappable?

Asked 2 years ago by CtrlAltDontKidYourself.

• A:Answer In my laptop, yes it is.

  Answered 2 years ago by CindyJVerified Purchase

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Q: Questionkeyboard works perfect on my Windows machine. but not on M1 2020 macbook. Alt and CTRL and Function keys don't work. Only A-Z work. I have reinstalled and tried the basic options on Settings>keyboard. No go. Thanks for help.

Asked 3 years ago by limp1brain1apple1user.

• A:Answer Hi there! may you please perform troubleshooting steps below: • Make sure that your keyboard is turned on. • Move your keyboard closer to your computer. • Make sure that your computer meets the system requirements. • Make sure that your keyboard and USB receiver are paired by pressing the ESC+K keys on the keyboard. Rudson S.| Best Buy Support. • Replace the keyboard batteries. • Try connecting your USB receiver into a different USB port on your computer. • Try removing or moving other wireless devices away from the computer to prevent interference.

  Answered 3 years ago by BestBuyEssentialsSupport Team

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Q: QuestionHi what are the measurements?

Asked 2 years ago by Djkidrich.

• A:Answer W 17 1/2” x D 5 1/2” x H 1 1/4”(with back stand legs) 1/2” (without stand legs)

  Answered 2 years ago by CindyJVerified Purchase

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