Questions & Answers

Q: QuestionWhy should I choose this lens cleaner?

• A:Answer This lens cleaner is backed by Best Buy, ensuring quality and reliability you can trust.

Q: QuestionDoes this lens cleaner come with instructions?

• A:Answer Yes, the cleaner includes voice instructions directly on the disc for easy use.

Q: QuestionIs this cleaner compatible with Blu-ray players?

• A:Answer Yes, this cleaner is compatible with most CD, DVD, and Blu-ray players.

Q: QuestionHow does this cleaner help with playback?

• A:Answer The Best Buy essentials Laser Lens Cleaner fixes and prevents playback problems by removing dust and debris from the laser lens.

Q: QuestionHow many brushes does this cleaner use?

• A:Answer This laser lens cleaner uses a 10-brush cleaning process to remove dust and debris.

Q: QuestionWhat does this laser lens cleaner do?

• A:Answer This laser lens cleaner removes dust and debris from the laser lens of your CD, DVD, and Blu-ray players.

Q: QuestionI put the Lens Cleaner in and it said to press Track 2 for English. It didn't show any tracks for me to pick from. Started speaking in foreign Language.

Asked 3 years ago by Lane.

• A:Answer The lens cleaner will not make the player display anything when you insert it, I just pressed "2 for English " when the audio voice spoke it, & it played the English version. It did a good job of cleaning the lens, & it was the first time a lens cleaner was ever used in it.

  Answered 3 years ago by HP3packInkCartsVerified Purchase

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Q: QuestionIs there a laser lens cleaner for slot loaded players. It's in my Subaru.

Asked 3 years ago by Kitt.

• A:Answer This Best Buy essentials™ - Laser Lens Cleaner - Blue/White will work for that. It will clean the laser lens regardless of how loaded i.e. slot, tray, magazine. It plays like a regular cd or dvd and has instructions as to what track to select and when it is finished. I have used this to clean home and mobile cd/dvd players and also a pro cd player and it works great.

  Answered 3 years ago by MikeVerified Purchase

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Q: QuestionCan you use this to clean my car cd player. It say's not for use with slot-loading players.

Asked 3 years ago by Virgo52.

• A:Answer This Laser Lens Cleaner can be used only to clean units that have a disc tray.

  Answered 3 years ago by BestBuyEssentialsSupport Team

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Q: QuestionI own a Panasonic dp ub420 which is a 4k blu ray player and the product page doesn't say anything on it cleaning the lens for a 4k player. So I want to ask if I can use this on a 4k player and if I do there's not going to be any damage guaranteed.

Asked 11 months ago by ISmith2006.

• A:Answer Works on all TRAY and SLOT DVD and CD players

  Answered 10 months ago by HDfilmdoctor2024Verified Purchase

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Q: QuestionHow many times can it be used for cleaning on different devices?

Asked 3 years ago by Rubitz.

• A:Answer As many times you want

  Answered 3 years ago by BagdaVerified Purchase

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Q: QuestionWhere are the WRITTEN instructions? I cannot get the disc to play, and therefore cannot listen to the instructions, so don't waste your time saying that. I need the WRITTEN instructions ONLY.

Asked 7 months ago by User.

• A:Answer I understand your frustration. Unfortunately, the Best Buy essentials™ Laser Lens Cleaner primarily provides instructions through the disc itself. However, I can guide you through the process with written instructions: 1. Insert the Disc: Place the cleaning disc into the player with the label side up. 2. Play the Disc: If the disc does not automatically play, press the play button on your device. 3. Follow the Prompts: The disc will provide voice instructions. If you can't hear them, try pressing the number "2" on your remote to select English. If the disc still doesn't play, there might be an issue with the player or the disc itself. In that case, you may want to contact Best Buy customer support for further assistance or consider exchanging the product. I hope this helps! Let me know if you need any more assistance.

  Answered 7 months ago by BestBuyEssentialsSupport Team

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Q: QuestionWill this work on a Wii u

Asked 7 months ago by Frustrated.

• A:Answer Yes, the Best Buy essentials™ Laser Lens Cleaner can be used to clean the laser lens of your Wii U. This cleaner is compatible with most CD, DVD, and Blu-ray players, including video game consoles like the Wii U. If you have any other questions or need further assistance, feel free to ask!

  Answered 7 months ago by BestBuyEssentialsSupport Team

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Q: QuestionAfter the music stopped I went to track 9 like instructed. Then what? How long is it suppose to run? Not sure when it's finished.

Asked 10 months ago by Jbmissouri.

• A:Answer Thank you for reaching out regarding your Best Buy essentials™ Laser Lens Cleaner. After the music stops and you navigate to track 9, the cleaning process will start automatically. The cleaning cycle typically runs for about 5 to 10 minutes. You’ll know the process is complete when the disc stops spinning and your player returns to its normal mode. If you have any further questions or need additional assistance, please don’t hesitate to ask! - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 10 months ago by BestBuyEssentialsSupport Team

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Q: QuestionCan this be used to clean Bose Wave cd/radio

Asked 1 year ago by Pat08.

• A:Answer Hi Pat08! Yes, the Best Buy essentials™ Laser Lens Cleaner can be used to clean the laser lens of a Bose Wave cd/radio. Just make sure to follow the instructions provided on the packaging for the best results. JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-laser-lens-cleaner-blue-white/6463814.p?skuId=6463814

  Answered 1 year ago by BestBuyEssentialsSupport Team

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Q: QuestionCan this be used on a blu-ray writer?

Asked 1 year ago by prof2000.

• A:Answer Hi there! This Laser Lens Cleaner can clean the laser lens of your existing CD, DVD and Blu-ray player, removing dust and dirt. It fixes and prevents playback problems with 10-brush cleaning, keeping your device functioning smoothly without causing any damage. Best Buy Essentials Support Angela https://www.bestbuy.com

  Answered 1 year ago by BestBuyEssentialsSupport Team

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Q: Questionis this good for a computer disc player

Asked 1 year ago by PLAYER.

• A:Answer Perfect for all disc players.

  Answered 1 year ago by DwayneBVerified Purchase

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Q: QuestionCan this be used on my slot loading Bose?

Asked 3 years ago by SD.

• A:Answer This Laser Lens Cleaner can be used only to clean units that have a disc tray.

  Answered 3 years ago by BestBuyEssentialsSupport Team

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Q: QuestionWill this work for a Wii? My Wii is functioning, but it won’t read disks anymore. It’s recommended to try a lens cleaner but I don’t know that I’d be able to select a track.

Asked 3 years ago by PLD.

• A:Answer Not for use with video game systems that are slot-loading.

  Answered 3 years ago by BestBuyEssentialsSupport Team

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