Questions & Answers

Q: QuestionJust saw the answer to my question re virus protection with the "total" plan but it is very confusing! SO sorry that I do NOT accept the game play. Please clarify if I have a virus protection plan included in the my best buy Total plan I purchased recnt

Asked 1 year ago by Sue.

• A:Answer Hi, No, Best Buy doesn't have any active antivirus protection promotions available right now. So you won't get free antivirus protection. What they have is the following online support services: Operating Software tune-up or upgrade Included Diagnostic and simple repair Included Software troubleshooting Included Wi-Fi network troubleshooting Included I hope this info is clearer!

  Answered 1 year ago by FernandoRVerified Purchase

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Q: QuestionDoes the Total-tech Program cover "cosmetic damages" such a small indent on a new laptop?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Best Buy Totaltech™ Yearly Membership

• A:Answer Hi, No, the Totaltech program does not cover cosmetic damages such as a small indent on a new laptop. Cosmetic damages are defined as any damage that does not affect the functionality of the device. The Totaltech program only covers accidental damage and mechanical breakdown. If you have a small indent on your new laptop, you may be able to repair it yourself or take it to a certified technician for repair. However, the Totaltech program will not cover the cost of the repair. I hope this helps!

  Answered 1 year ago by FernandoR

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Q: QuestionIf I purchase a washer how long will Best buy keep my items in storage, waiting to be delivered and installed? Can I just keep rescheduling the delivery date several times?

Asked 2 years ago by Bbcustomer.

• A:Answer Hi, According to Best Buy's website, they will store your items for up to 30 days after purchase, waiting to be delivered and installed. However, it is best to check with your local Best Buy store to confirm, as this policy may vary depending on location. Can you just keep rescheduling the delivery date several times? Yes, you can reschedule your delivery date several times, but Best Buy does ask that you give them at least 24 hours notice. You can reschedule your delivery date online or by calling Best Buy customer service. Tips for rescheduling your delivery: Be sure to give Best Buy at least 24 hours notice. Have your order number ready when you call or reschedule online. Be prepared to give a reason for rescheduling. Be flexible with your new delivery date. If you need to reschedule your delivery more than three times, Best Buy may charge you a storage fee. Here are some additional things to keep in mind: Best Buy's delivery and installation services are typically scheduled between 8am and 5pm, Monday through Saturday. Best Buy will call you the day before your delivery to confirm the time and date. On the day of your delivery, be sure to be home to accept the delivery and installation. If you have any questions or concerns about Best Buy's delivery and installation services, please contact your local Best Buy store or customer service I hope this info helps!

  Answered 1 year ago by FernandoR

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Q: QuestionWhat is the difference between totaltech and the protection plan that is offered on all purchases?

Asked 2 years ago by Rohega.

This question was asked about the related product: Best Buy Totaltech™ Yearly Subscription

• A:Answer Hi, The protection plan that's offered on all purchases is a single-item plan that covers your product for accidents and malfunctions. It typically lasts for one or two years, and you have to pay a deductible if you need to use it. Totaltech is a membership program that covers all of your tech, no matter where you bought it. It includes up to two years of product protection on most new Best Buy purchases, plus unlimited tech support and other benefits. A little late but I hope this helps to clear up your doubts!

  Answered 1 year ago by FernandoR

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Q: QuestionIf I buy a tv from Best Buy plus Totaltech, will moving the existing tv to another room and hauling away an old tv from the other room all be covered by Totaltech?

Asked 2 years ago by Elle.

This question was asked about the related product: Best Buy Totaltech™ Yearly Membership

• A:Answer Hi, Elle! Thanks for your interest in the Totaltech membership. One of the most popular benefits of Totaltech is free in-home installation of a new TV purchased from Best Buy, when scheduled during the purchase transaction. This includes mounting that new television to the wall, even if you have an existing TV in that spot. We would unmount the existing TV and then put up the new one. You specifically asked about moving the existing TV to another room, and our agents are generally happy to help out with that. If part of that "moving" process includes setting up that old TV in the other room, and/or mounting that existing TV to the wall, that would incur some additional (discounted!) charges, but just moving it would be free. And haul away of an existing TV is also included for free with any TV purchase, for our valued Totaltech members.

  Answered 2 years ago by Memberships Expert Team

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Q: QuestionHow do I contact Total tech?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Best Buy Totaltech™ Yearly Membership

• A:Answer the phone numbers listed on here are BOGUS! A man with a heavy foreign accent wants to access your computer to set up an appt to repair a TV! I don't think so!

  Answered 1 year ago by Anonymous

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Q: QuestionThis is a yearly service. So I will likely pay twice to get that 2 years of coverage. Yes, there are other things included but many are already free. There is also a fee for each claim. Seems smarter to buy the 5 year warranty. Why am I wrong?

Asked 2 years ago by IAmIntractable.

This question was asked about the related product: Best Buy Totaltech™ Yearly Membership

• A:Answer You're not wrong, they're trying to get more money out of you. You're probably better off not buying either, but if you have to buy a protection plan, a yearly subscription is a bad idea.

  Answered 2 years ago by CodyVerified Purchase

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Q: QuestionWill this service install my TV

Asked 3 years ago by Eileen.

This question was asked about the related product: Best Buy Totaltech™ Yearly Membership

• A:Answer It will install a new TV from Best Buy. I received expert installation by knowledgeable, caring installers.

  Answered 3 years ago by LanceVerified Purchase

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Q: QuestionIs there a charge for home visits by the Geek Squad?

Asked 11 months ago by Marnie.

• A:Answer Thank you for sharing your question with us. Depending on the situation, there may be a cost associated with having Geek Squad come out to your home. To get an answer about your specific needs, please give a call to (800) GEEK-SQUAD, which is (800) 43305778, or please reach out to us on social media. You may do so by sending a private message to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the quickest response, please include your full name, email, and phone number.

  Answered 10 months ago by Memberships Expert Team

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Q: Question1) We have been monthly Geek Squad members, but that program is ending, correct? 2) Does the 'new' My Best Buy Total program offer the same Remote Service on our computers that Geek Squad offers?

Asked 1 year ago by RadioPastor1.

• A:Answer Hey there! Yes, the monthly Geek Squad membership program is ending. Yes, the My Best Buy Total program offers the same remote service on computers that Geek Squad offers. With My Best Buy Total, you can get remote support from Geek Squad technicians 24/7/365. They can help you with a variety of computer problems, such as: Virus and malware removal Software installation and setup Hardware troubleshooting Data recovery To get remote support from Geek Squad, simply download the Geek Squad app or visit the Geek Squad website. Once you're logged in, you can create a support ticket and a technician will contact you shortly. I hope this helps! Let me know if you have any other questions. Cheers!

  Answered 1 year ago by FernandoRVerified Purchase

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Q: QuestionIf a buy a computer and total tech will they set up the computer and transfer programs and desktop from my old computer

Asked 2 years ago by Lin.

This question was asked about the related product: Best Buy Totaltech™ Yearly Membership

• A:Answer Yes they can and may be able to help with other things.

  Answered 2 years ago by DannyVerified Purchase

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Q: QuestionMy home already has a tv wall mount. I would like this removed and reinstalled in another part of the house to mount a 55inch that I had purchased from best buy 3 years ago. If i purchase Totaltech membership, what would be the cost for this service?

Asked 2 years ago by Wimboneous.

This question was asked about the related product: Best Buy Totaltech™ Yearly Membership

• A:Answer Hi, Wimboneous! Best Buy's standard TV Connect and Mount service includes removing and relocating an existing mount, so you would not need to pay extra for that part of the job you describe. Totaltech members get a 20% discount off services for existing devices (like the 3-year old 55" TV you have). So, that service would discount from the standard fee of $250 down to $200 if you bought a Totaltech membership at the same time. OR (I like this option), find an extra TV you might like to purchase for less than $200 (they exist), purchase that one and a Totaltech membership, and schedule the TV Connect and Mount as you describe at the same time (eg, for the 55"). In home services are free, if scheduled with a corresponding TV purchase, so take that $200 we would charge you for an a la carte service, and get a "free" TV out of it instead.

  Answered 2 years ago by Memberships Expert Team

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Q: QuestionDoes total tech include haul away services?

Asked 3 years ago by Karen.

This question was asked about the related product: Best Buy Totaltech™ Yearly Membership

• A:Answer Yes, the Best Buy Totaltech membership includes free delivery on Best Buy purchases and free haul-away for most TV and major appliance replacements. Check out www.bestbuy.com/totaltech for the full list of included benefits.

  Answered 3 years ago by Memberships Expert Team

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Q: QuestionIf I purchase 3 major kitchen appliances and Total Tech at the same time but 2 of the 3 appliances are backordered, will Total Tech still cover the delivery and installation for free when the appliances actually arrive?

Asked 3 years ago by MARSC.

This question was asked about the related product: Best Buy Totaltech™ Yearly Membership

• A:Answer Hello and thank you for choosing Best Buy. The answer is YES you will have free delivery and installation as long as your plan remains active. Please visit www.bestbuy.com/totaltech for more details. If you have any questions about products or services that Best Buy has to offer I recommend you call at 1-888-237-8289, that’s 1-888-BESTBUY to speak with a Totaltech expert. We would love to hear from you!

  Answered 3 years ago by Memberships Expert Team

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Q: QuestionI am already a Geek squad member. How do i upgrade to total tech if I make a purchase of a TV?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Best Buy Totaltech™ Yearly Membership

• A:Answer Having Geeksquad protection on a computer or other product is not the same as having Totaltech. You can purchase totaltech for $199 at anytime, and all purchases going forward that offer an extended warranty, will be provided automatically for 2 years as long as you remain a TotalTech Member.

  Answered 3 years ago by CarandITGuru

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Q: QuestionDoes “My Best Buy Total” include installation fee for appliances?

Asked 1 year ago by Mdcrl.

• A:Answer My Best Buy Total does not include free installation for appliances, but sometimes different appliances have free installation promotions going on. When adding an appliance to your cart on BestBuy.com will tell you the price of any installation services we would offer for that particular appliance.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionDoes total tech cover tv mounting service?

Asked 1 year ago by Anonymous.

• A:Answer It use to but not anymore. Now the new plan barely covers anything but I decided to keep for one more 2-year period.

  Answered 1 year ago by padg

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Q: Questioncan i buy a protection plan after i purchase a product?

Asked 1 year ago by rose.

• A:Answer If you have My Best Buy Total before you make a purchase, you will get up to 2 years of Best Buy Protection included with your purchase, as long as you have an active My Best Buy Total membership. You do have the option to purchase a Geek Squad Protection plan after your purchase, if you prefer that plan. If you have any questions, please feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionI thought total tech coverage was fir two years? Why am I being billed again this year?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Best Buy Totaltech™ Yearly Membership

• A:Answer Hey there fellow member, I understand your confusion. Totaltech is a yearly membership, so you should only be billed once per year. However, there are a few possible reasons why you might be billed again this year: Your membership may have auto-renewed. Totaltech automatically renews each year unless you cancel before your renewal date. You may have made a purchase that is not covered by Totaltech. Not all products are covered by Totaltech, such as used products and products purchased from other retailers. You may have been charged for an additional service. Totaltech also offers other services, such as in-home installation and Geek Squad appointments. If you purchased one of these services, you may have been charged separately. If you're not sure why you were billed again, you can contact Best Buy customer service for assistance. They can review your account and help you determine the cause of the charge. Here are some tips to avoid being billed for Totaltech again: Make sure to cancel your membership before your renewal date if you no longer want it. Review the terms and conditions of Totaltech carefully before making a purchase to make sure that the product you're buying is covered. Be aware of any additional services that you may be charged for, such as in-home installation and Geek Squad appointments. I hope this info helps to clear up your thoughts!

  Answered 1 year ago by FernandoR

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Q: QuestionDoes this include delivery and assembly?

Asked 1 year ago by Anonymous.

• A:Answer Yes. New TV Sound Bar & a ROKU delivered & assembled by Malik & Tyler. They did an excellent job & explained in detail how it all works.

  Answered 1 year ago by catrescuer1

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