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Page Showing 141-160 of 1100 questions
  • QuestionDoes this plan cover cell phone batteries?

    Asked by Tom.

    • Answer Hello and thanks for reaching out with this question. We understand wanting to know if batteries are covered under My Best Buy Total™. While My Best Buy Total™ does include discounts on certain services for repair, the coverage for hardware itself is tied to the individual protection plan for each of your devices. My Best Buy Total™ does include up to 2-years of protection on new qualifying purchases you make while a member, so for devices that have that coverage, there is often coverage for the battery. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!

      Answered by Memberships Expert Team

  • QuestionWhat tech services are included free with my best buy total?

    Asked by Askance.

    • Answer Hi there! We appreciate your interest in our My Best Buy Total membership! The My Best Buy Total membership includes some great benefits! For more information on what your My Best Buy Total™ membership includes, please visit https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-plus/pcmcat1679669359180.c?id=pcmcat1679669359180. For further support or to answer any additional questions or concerns you may have, please contact us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport, and be sure to mention this is in response to your My Best Buy Total™ review. Thank you!

      Answered by Memberships Expert Team

  • QuestionWith the total membership you have free delivery

    Asked by Shorty.

    • Answer Hi there! We appreciate your interest in our My Best Buy Total membership! The My Best Buy Total membership includes some great benefits! For more information on what your My Best Buy Total™ membership includes, please visit https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-plus/pcmcat1679669359180.c?id=pcmcat1679669359180. For further support or to answer any additional questions or concerns you may have, please contact us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport, and be sure to mention this is in response to your My Best Buy Total™ review. Thank you!

      Answered by Memberships Expert Team

  • Questionis item below covered under total membership? Greenworks - 80 Volt 21-Inch Self-Propelled Lawn Mower (1 x 4.0Ah Battery and 1 x Charger) - Green Model: 2544802/MO80L413 SKU: 6525831 thanks

    Asked by Gerard.

    • Answer Hi there! Thank you for taking the time to ask us a question about your My Best Buy Total™ membership. While this item is not specifically covered by the membership, the product itself does have a 4-year tool and 4-year battery warranty. Support for the product is available through the manufacturer. If you have any additional questions for us, kindly reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thanks so much!

      Answered by Memberships Expert Team

  • QuestionHow do I verify total tech membership?

    Asked by Ck.

    • Answer If you are purchasing an item online sign in to the account associated with the membership. If in store just give them the phone number associated and it will automatically show up

      Answered by Vassilis7

  • QuestionCan I add total care to a laptop received as a gift

    Asked by Grandma.

    • Answer Hello and thanks for reaching out with this question. We understand wanting to add the protection included with your My Best Buy Total™ membership to an item received as a gift. Typically, purchases must be made on your My Best Buy Total™ account to receive protection plan benefits, but the item can still receive tech support as part of your membership. Depending on when the item was originally purchased, additional options may be available. We recommend visiting a Best Buy store or reaching out to our support teams on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy question. Our support team would love the opportunity to learn more and assist!

      Answered by Memberships Expert Team

  • QuestionWith my totaltech membership. Is there a charge for an in-home appointment.?

    Asked by JimmyD.

    • Answer Hello, JimmyD. With your My Best Buy Total™ you receive 20% off the cost of repairs. We would be happy to assist you with looking further into this situation and working to get this resolved. Please feel free to contact our team by privately messaging us on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy).

      Answered by Memberships Expert Team

  • QuestionI'm very unhappy with my total tech service. I regret taking my computer there. it is worse now, and they told me i needed a new hard drive, Which I didn't. Got my computer back and I can't even get it to work right. This plan is a waste of my time.

    Asked by Jaceo.

    • Answer My experience has been just the opposite. Specifically when dealing on line. The agents fixed some issues and did a clean up for faster speed. I use them on a quarterly basis and have never been disappointed!

      Answered by Smarttelevisionbuy

  • QuestionMy AirPods are messing up, will this plan take care of that?

    Asked by Lisa.

    • Answer Absolutely. If when you purchased you had an active membership then yes the will most likely replace them. Small chance of having them repaired

      Answered by Vassilis7

  • QuestionDoes Total Tech cover someone from Best Buy cleaning my keyboard? I’ve tried an electronics duster but my D key on my keyboard still isn't fully working.

    Asked by Karla.

    • Answer Yes...they will cover this.

      Answered by JDMRML

  • QuestionHow to cancel

    Asked by Ficarta.

    • Answer Hi there! Thank you for your question. We recognize that memberships aren't a perfect fit for everyone and we appreciate you giving us a try! We'd be glad to walk you through the specific benefits and address any questions you might have, including how to cancel if you choose. For more information or support with your membership, please call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also connect with us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Thanks!

      Answered by Memberships Expert Team

  • QuestionDoes My Best Buy Total offer the free haul away for washer and dryer?

    Asked by Robert.

    • Answer No, it does not. Also they are not allowed to touch the machines you are replacing due to liability.

      Answered by Vizuvius

  • QuestionI heard If i get the total buy membership for the year at $180 i can bring my pc with new parts and get it installed for free is this true ?

    Asked by Anonymous.

    • Answer Yes you can. I have this information first hand because I have found it to be a money saver in the long run.

      Answered by PercyC

  • QuestionDoes My Best By Total include on-site repair for major appliances like laundry machines?

    Asked by Anonymous.

    • Answer Hi there! Thank you for inquiring about your My Best Buy Total membership. It's great that you're looking to get the most out of your Best Buy experience! While repairs aren't included for free, you get a discounted rate as a My Best Buy Total™ member. For more information on what your My Best Buy Total™ membership includes, please visit https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-plus/pcmcat1679669359180.c?id=pcmcat1679669359180. For further support or to answer any additional questions or concerns you may have, please contact us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport, and be sure to mention this is in response to your My Best Buy Total™ review. Thank you!

      Answered by Memberships Expert Team

  • QuestionI thought my membership entitled me to free installation of things like stove and over the range microwaves. And free removal of old appliances. Does this no longer happen?

    Asked by LouD.

    • Answer Far as I know no. When you purchase the item it asks if you want it installed and old one removed. You pay extra for that. Total tech covers repairs.

      Answered by Anonymous

  • Questiondoes total tech cover everything my Samsung phone, watch and tablet?

    Asked by Lindy.

    • Answer Hello and thanks for reaching out. We understand wanting to make sure your devices are covered. Devices you already own will be covered by My Best Buy Total™ for tech support as well as discounts on repairs and advanced services. For the included protection plans with My Best Buy Total™, these are only applied to new qualifying purchases made after joining. If you have additional questions, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to assist!

      Answered by Memberships Expert Team

  • QuestionI have total tech support. How do I get my antivirus software?

    Asked by Anonymous.

    • Answer Subscription.

      Answered by PercyC

  • QuestionDoes total tect cover lg tv

    Asked by Nate.

    • Answer It covers everything under the condition your membership was valid at purchase and still is.

      Answered by Vassilis7

  • Questiondoes nest buy total cover an open box laptop that i buy from best buy; are there any exclusions because open box?

    Asked by eric.

    • Answer I don't think so. You have to purchase coverage. I purched a not out box, plus Best buy 1 year Membership with Geek Squad availability IT'S WORTH IT

      Answered by PatriciaK

  • Questiondoes the membership cover printers?

    Asked by pray45.

    • Answer Yes. But they dont repair in the store. They come to your house. They charge a service fee. Over 60 dollars. I bought a new one for less than the service fee at Best Buy. I have total tech also.

      Answered by Anonymous