A:Answer You should get an email with redemption instructions for Amazon Music Unlimited. If you are having issues redeeming the free trial, make sure you are following the instructions. If you have previously redeemed a free trial of Amazon Music Unlimited, you may not be able to add another free trial. If you are still having issues, I would recommend reaching out to Amazon Music support and they should be able to assist with getting that redeemed. If you haven't received the email with the redemption instructions, please reach out to us at 1 (888) BEST-BUY or 1 (888) 237-8289 and we would be happy to help!