Questions & Answers

Q: QuestionJust bought all the parts for a new pc gaming build from Amazon if I get total membership do you guys cover it if I dropped it off and build it for me as well as cover any damages done if not build correctly or damaged by your tech

Asked 1 month ago by Ipod757.

• A:Answer I believe you must purchase from Best Buy to have this service for a product. Maybe you could find what you want if you spoke with the business, you purchased your parts from.

  Answered 2 weeks ago by CaroleO

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Q: QuestionI want to change the payment method on my plans and subscriptions. Help please

Asked 1 month ago by Anonymous.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hello! Thanks for reaching out to us. You can change your payment method by giving us a call at (888) BEST-BUY or (888) 237-8289.

  Answered 1 month ago by Memberships Expert Team

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Q: QuestionCan a Geek Squad member come to my home to help with a trouble shooting issue?

Asked 1 month ago by Yatti.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Yes! You are able to schedule a Geek Squad Agent to visit your home and assist you with your devices. Please feel free to reach out to our team on Facebook (https://facebook.com/BestBuy), Instagram (https://instagram.com/BestBuy), or Twitter/X (https://twitter.com/BestBuySupport) and we would be happy to assist you with scheduling this.

  Answered 1 month ago by Memberships Expert Team

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Q: QuestionI have the total membership and just tried to call the geek squad and was asked for my credit card. Why would they do that? It’s for an item I bought at the store with my total membership.

Asked 2 months ago by Chris.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Thanks for reaching out to us, Chris! We appreciate you taking the time to leave a question regarding your My Best Buy Total™ membership. When contacting us by phone, please ensure that you are calling the right number, which is 1-888-237-8289. Depending on the item and coverage, if there was an additional repair cost, you may have been asked to pay for it securely by phone. If you would like us to look into this closer, or have any questions for us, you can always reach out to us via social media. Our team would love the opportunity to discuss this with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thanks!

  Answered 2 months ago by Memberships Expert Team

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Q: QuestionDoes Best Buy plan to lower the cost of a Total Tech membership in 2025 or after ?

Asked 2 months ago by SusanD.

This question was asked about the related product: Best Buy Totaltech™ Yearly Membership

• A:Answer definitely not

  Answered 1 month ago by Jayy

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Q: QuestionWILL YOU REPLACE A BATTERY ON MY MACBOOK PRO

Asked 2 months ago by Anonymous.

This question was asked about the related product: Best Buy Totaltech™ Yearly Membership

• A:Answer if need be, or replacement

  Answered 1 month ago by Jayy

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Q: QuestionWhat software products are included in my GS membership?

Asked 2 months ago by MikeR.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer GS? I don't understand this question.

  Answered 2 months ago by AnonymousVerified Purchase

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Q: QuestionMy iPads are getting ready to expire with my protection plan. When I renew my protection plan, is it going to still cover my iPads? It says an extra $3.49 a month do I have to pay the $180 plus an extra $3.49 a month to keep it?

Asked 2 months ago by Reece.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hi! Thank you for taking your time to reach out to us about your My Best Buy Total™ membership. For support, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!

  Answered 2 months ago by Memberships Expert Team

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Q: Questionis a samsung smart watch covered

Asked 2 months ago by steve620.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hello, Steve! Your My Best Buy Total™ does apply protection plans to purchases you make while a member. Our team would be happy to connect with you and look further into the coverage you have under your plan. Please feel free to reach out to us by sending our team a private message via Facebook (https://facebook.com/BestBuy), Instagram (https://instagram.com/BestBuy), or Twitter/X (https://twitter.com/BestBuySupport). Make sure you include "My Best Buy Response" in your message.

  Answered 2 months ago by Memberships Expert Team

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Q: Questionitems that are under the protection plan, when do they expire? Can renew the coverage for those items?

Asked 2 months ago by 55vega.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hello! Thank you for being a My Best Buy Total™ member. You can always check your protection plans status by using our Best Buy app. Otherwise, our team would be happy to look into this further. You can connect with us via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review".

  Answered 2 months ago by Memberships Expert Team

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Q: QuestionDoes My Best Buy Total cover stolen phones

Asked 2 months ago by GT.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hello there! In the case of a stolen device, this would not be covered under your My Best Buy Total™ membership. For reference, full details on your coverage benefits can be found here: https://www.bestbuy.com/memberships. If you have any additional questions please reach out to (888) BEST-BUY or (888) 237-8289 for further assistance.

  Answered 2 months ago by Memberships Expert Team

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Q: QuestionI purchased a Dash Cam, not from Best Buy, but am a My Best Buy Total member. Will they still install for free like they do for service of computers that were not purchased at Best Buy?

Asked 2 months ago by Daboys.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hello there! In the case of auto installations, this would not be covered under your My Best Buy Total™ membership. For reference, full details on your coverage benefits can be found here: https://www.bestbuy.com/memberships. We would encourage to connect with a live agent there to go over the pricing differences depending on the type of dash cam being used, or call (888) BEST-BUY or (888) 237-8289 for further assistance.

  Answered 2 months ago by Memberships Expert Team

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Q: QuestionIf i purchase multiple appliance at once, and i tack on total tech, does it cover all or do i have to purchase for each applliance?

Asked 2 months ago by interested.

• A:Answer I was under the impression that its a blanket plan but call a store locally to find out.

  Answered 2 months ago by HeatherLee

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Q: QuestionI think my computer was hacked. An email I sent went to about 12 extra random people in my contacts. Can you help me?

Asked 2 months ago by zamba.

• A:Answer There are safety programs to protect your email. You need to run a safety check on your computer to make sure you have no malware on it. Make sure you have a protection plan like Norton or Mack Afee to help protect your computer.

  Answered 2 months ago by VickZ

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Q: QuestionDoes total include hanging tvs on the wall

Asked 3 months ago by Que.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hello! While our My Best Buy Total™ membership does not include free TV mounting, it does offer discounts on services. In addition to added protection, as a My Best Buy Total™ member you also receive 24/7/365 support, member pricing, discounts on repairs and advanced services, an extended return/exchange window on most products, and more! All of these savings and benefits add up. For more information and support, call (888) BEST-BUY or (888) 237-8289 to talk with a My Best Buy Total™ Expert or visit https://www.bestbuy.com/memberships to chat online. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.

  Answered 3 months ago by Memberships Expert Team

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Q: QuestionBeen a Total Tech Member since the program was introduced, does it no longer cover TV mounting if I need to replace a unit?

Asked 3 months ago by Phil.

This question was asked about the related product: Best Buy Totaltech™ Yearly Membership

• A:Answer No.

  Answered 2 months ago by Anonymous

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Q: QuestionWith this plan, if I bring my laptop, a new hard drive, and a thermal pad, will they clone my old hard drive and install the new hard drive and thermal pad into my laptop?

Asked 3 months ago by ZSpark18.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hello there! There are so many perks that come with a My Best Buy Total™ membership, and receiving a data transfer or backup service with installation of a hard drive are indeed some of those perks. You can schedule an appointment at your local store's Geek Squad here: https://www.bestbuy.com/services/triage/home or call (888) BEST-BUY or (888) 237-8289 to talk with a My Best Buy Total™ Expert. You can also read more about membership benefits here: https://www.bestbuy.com/memberships.

  Answered 3 months ago by Memberships Expert Team

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Q: Questioncopy of renewal for #588644221

Asked 3 months ago by doug.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hi, Doug! Thank you for being a My Best Buy Total™ member. You can find details regarding your at https://www.bestbuy.com/memberships. If you need assistance with the specifics of your renewal please connect with Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please mention your "My Best Buy Review" when reaching out. We'd be happy to help with your membership concerns.

  Answered 3 months ago by Memberships Expert Team

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Q: QuestionCan you show me the credit card info you have for me?

Asked 3 months ago by Anonymous.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hi there! If you'd like to view or manage a credit card you have on file, you can navigate to your profile when logged in to your Best Buy account, then select "Payment Methods." From there, you can see your information on file and can add or remove cards. Hope this helps!

  Answered 3 months ago by Memberships Expert Team

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Q: QuestionCancel my membership

Asked 3 months ago by Anonymous.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hello! We're sad to learn you're looking into how to cancel your My Best Buy Total™ membership. The benefits available to you include 24/7 support, member pricing, discounts on repairs and advanced services, up to two years of product protection, an extended return/exchange window on most products, and more! We encourage you to visit https://www.bestbuy.com/memberships to read more. You can cancel your membership and receive a prorated refund by managing subscriptions on your BestBuy.com account. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more about your membership experience and assist.

  Answered 3 months ago by Memberships Expert Team

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