A:AnswerThe users manual has a customer service phone number for help. I called the phone number on the cleaner instructions manual. The customer service department was very helpful and led me through opening up the roller area and cleaning out the rollers.
A:AnswerThe two rows of brushes remove embedded pet hair out of the carpet while sucking up the fluid. I've never used a shampooer that does this so well!
A:AnswerYes, I would, so you don't have to shampoo more than once. Check to see if the area rugs can be washed in your washing machine and if they will fit into the machine wash them that way.
A:AnswerIt doesn't necessarily heat it, but uses the heat the motor gives off to keep water hot. Just start off with hot water from tap. Water stays hot the whole time, so when emptying it, remember that its still hot.