Questions & Answers

Q: QuestionWhat is the minimum hard drive space required to install this software?

• A:Answer You will need at least 2 gigabytes of hard drive space to install this software.

Q: QuestionHow many devices does the Bitdefender Family Pack cover?

• A:Answer This package covers up to 15 devices.

Q: QuestionDoes Bitdefender Family Pack include parental control features?

• A:Answer Yes, Bitdefender Family Pack includes Bitdefender Parental Control for your children's safety.

Q: QuestionHow long is the subscription period for Bitdefender Family Pack?

• A:Answer The subscription period for this package is 2 years.

Q: QuestionWhat operating systems does Bitdefender Family Pack support?

• A:Answer Bitdefender Family Pack supports Windows, macOS, Android, and iOS operating systems.

Q: QuestionIs this a one-time purchase or a subscription?

• A:Answer Bitdefender Family Pack is a subscription service.

Q: QuestionIf I have an existing family pack subscription (1 year) that expires in 40 days, can I purchase this and activate it in my existing account? Also, if I buy this here yet activate it in my home country, will it work?

Asked 4 years ago by Obi1.

• A:Answer I had a running subscription, what adding this license does is extend the current subscription and adds two more years on top of what you currently have. I had the same question when I bought it but had to try because I didn't find the answer.

  Answered 3 years ago by BertVerified Purchase

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Q: QuestionWhat is difference between Bitdefender Total Security and Bitdefender Family pack, other than total number of devices? Do I have to uninstall Total Security to install Family Pack?

Asked 4 years ago by Disappointment.

• A:Answer It is the same product just for more devices. I just entered the new key in the Bitdefender dashboard and my account was updated.

  Answered 3 years ago by DG82Verified Purchase

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Q: Questionsomeone said the VPN was not unlimited and didn't last long enough for an update. How long does it last and why doesn't. it last longer. how do I get it on multiple computers.

Asked 4 years ago by racerjackn.

• A:Answer VPN with this package is limited to 200mb per device per day. It’s really just a teaser for their full VPN product. You can add a 10 seat VPN license fairly cheaply that is is unlimited.

  Answered 3 years ago by JeffVerified Purchase

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Q: QuestionCan i use this to extend existing subscription?

Asked 4 years ago by harshreddy9.

• A:Answer As long as it's the same license yes. I bought a 2 year here to add to my 2 year I already had in my account.

  Answered 4 years ago by donatom3Verified Purchase

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Q: QuestionWhen does subscription period start? With download or with install?

Asked 5 years ago by 1234.

• A:Answer Hi, The subscription starts when you activate the product. Please let us know if you have any other questions. Best, The Bitdefender Team

  Answered 4 years ago by Bitdefender Expert

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Q: QuestionHow old is this software?

Asked 3 years ago by Bless.

• A:Answer It’s been around for quite a while, it is updated very frequently

  Answered 3 years ago by JeffVerified Purchase

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Q: Questionare the Total Security / Family Pack licenses region blocked? does it work in Romania if purchased in US?

Asked 4 years ago by nvg76.

• A:Answer No it was not region blocked

  Answered 6 months ago by MudasirNVerified Purchase

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Q: QuestionIs it International, Does the license work outside US?

Asked 4 years ago by Coder24.

• A:Answer I don't see why it wouldn't ... Its not like a crap shoot licensing scheme like Microsoft

  Answered 3 years ago by BertVerified Purchase

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Q: QuestionIt's called family pack, but the description says 1 user? Does that simply mean 1 buyer, but all 5 of us in my family can use it on our devices?

Asked 4 years ago by helen.

• A:Answer I have this product. You can send someone a link via email and they can install the product. It could be one install for each of 15 family members, or 3 family members with 5 computers each. It doesn't mater, just a 15 device limit. You can log into each device and install using your key, or more easily send them the link I mentioned.

  Answered 4 years ago by LarkVerified Purchase

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Q: QuestionIs there technical support by phone included in this subscription?

Asked 3 years ago by Beachbaby.

• A:Answer Never had problem with it that requires technical suppoert

  Answered 1 year ago by FredOjVerified Purchase

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