Questions & Answers

Q: QuestionThe description on bestbuy.com lists the display as a 5.5" HD Super AMOLED touch screen.. All the reviews I've seen so far said the display is a 5.5 TFT display. Which one is it? My 2016 J7 has a 5.5 super Amoled display. So is this a downgraded screen?

Asked 7 years ago by Yardy.

• A:Answer The screen is HD Super AMOLED.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionIs this a 2015 or 2017 model?

Asked 7 years ago by mc.

• A:Answer This is a 2017 model. I've had this phone for nearly a month and love it.

  Answered 7 years ago by ArtboiVerified Purchase

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Q: QuestionCan a best buy salesperson set up this phone or do I have to take it to boost? Will the salesperson transfer my information from my old phone?

Asked 7 years ago by SharynM.

• A:Answer The saleperson can set it up. If you get samsung switch (app) you can transfer everything if your previous phone is samsung while you're there and they should help you.

  Answered 7 years ago by BlytheVerified Purchase

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Q: QuestionIs this phone unlocked? Can I use it with Sprint service?

Asked 8 years ago by BobC.

• A:Answer This phone is locked on Boost Mobile which operates on the Sprint network

  Answered 7 years ago by kens

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Q: QuestionDoes the camera have flash

Asked 8 years ago by deb.

• A:Answer Yes it does..

  Answered 8 years ago by Derek

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Q: QuestionIs there a front facing camera?

Asked 7 years ago by Anonymous.

• A:Answer Yes. The front facing camera is a 5 meg pixel but there is no flash for the front one. there is one for the rear facing camera.

  Answered 7 years ago by no1kilo

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Q: QuestionDoes it have voice dialing?

Asked 8 years ago by Peter.

• A:Answer Yes, this phone has that feature.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionI just bought this phone and it was just described online as for Boost Mobile when I was reading through the questions someone asked about a SIM card is this not going to work with Boost Mobile when it arrives at my home?

Asked 7 years ago by Shrews1.

• A:Answer The Boost Mobile Samsung Galaxy J7 Perx (2017) sold by Best Buy includes a removable SIM installed by the manufacturer. You simply need to go on Boost Mobile's website and sign onto your existing account to transfer your existing number to your new phone. Boost Mobile's Customer Service can also assist you with the transfer.

  Answered 7 years ago by BryTheTechGuyVerified Purchase

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Q: QuestionDoes this phone have a notification light for missed calls or messages?

Asked 7 years ago by Crimp56.

• A:Answer No

  Answered 7 years ago by Zippy

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Q: QuestionCan I add a memory card to this phone

Asked 7 years ago by Helen.

• A:Answer Yes, upto 256G in a microSD card.

  Answered 7 years ago by no1kilo

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Q: QuestionI bought this phone, I need a sim card will any sim card do or do I need a certain one? If so which one?

Asked 8 years ago by Kitty.

• A:Answer You will need a SIM card but you need to check with your local providers. Boost Mobile, Sprint, Verizon, and quite a few smaller providers that support this phone so you will be able to find a SIM that works for you..

  Answered 7 years ago by no1kilo

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Q: QuestionAll my contacts are set up as "emergency calls only". I cannot delete them from the ICE emergency contact group. I cannot make calls. Trying to edit the contacts does not work. How is this problem corrected? Help needed for my Samsung GalaxyJ7 Perx LTE

Asked 7 years ago by libragirl.

• A:Answer Without an active service plan, you will not be able to make calls. You will need to acquire service to make calls.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionCan the battery be removed

Asked 7 years ago by Carolina.

• A:Answer Yes, the battery is user replaceable.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionCan used this phone in another country

Asked 7 years ago by Ceci.

• A:Answer If your plan includes "International"calling

  Answered 7 years ago by NSRBC

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Q: QuestionWhere can I get a manual for this phone?

Asked 7 years ago by Anonymous.

• A:Answer Download on line

  Answered 7 years ago by Taylor57tinaVerified Purchase

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Q: QuestionHow do I install the battery? Where can I download an instruction book?

Asked 7 years ago by PaL.

• A:Answer Drop it and it will come out, then put it back in FAM

  Answered 7 years ago by Zippy

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Q: QuestionIs it compatible with crickit

Asked 8 years ago by Marioisasavage10.

• A:Answer No, it is only setup to work with Boost Mobile. Unlocking the phone to use a different carrier is a possibility, but it would be easier to buy Cricket's version (sometimes the phones go by different names and look slightly different) if they sell it setup with their service.

  Answered 7 years ago by BootlegZoroark

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Q: QuestionHow do I get microphone back on my keyboard, next to comma?

Asked 7 years ago by Cdkjlr18.

• A:Answer Press and hold down your button to the left of comma and it should pop up. Tap on it

  Answered 7 years ago by AJas19Verified Purchase

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Q: QuestionDoes it have a rf sensor feature?

Asked 7 years ago by Unkownsuspect.

• A:Answer No I tried using it to set up my stove and it says your device does not support rf

  Answered 6 years ago by BufuVerified Purchase

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Q: QuestionIs the j7 perx video out capable

Asked 7 years ago by Traz105.