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Then you should be on the phone with 1-888-BEST-BUY to discuss your experience.
Sorry, there was a problem. Please try again later.Don't worry! These things are awful! If you haven't purchased them yet, don't. Save your money with your headphone cords OR take a look at the Bluetooth headphones that come with the neckpiece controls. Those look way less brittle than these things. They're where I'm headed next. These headphones were a waste of money.
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