Questions & Answers

Q: QuestionIs it possible to use the Sony subwoofer from the CineMate 15/10 home theatre system with this Bose Soundbar 500 Smart Speaker with Amazon Alexa and Google Assistant?

Asked 4 years ago by DebM.

• A:Answer I have not found a way, it appears to only be able to use the Bose one.

  Answered 4 years ago by RogerINPCVerified Purchase

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Q: QuestionI have an older Samsung smart tv. Will this bar be compatible?

Asked 4 years ago by joecas47.

• A:Answer Hey Joecas, the Soundbar 500 is able to be used with any TV that supports HDMI or Optical connections.

  Answered 4 years ago by Bose Support

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Q: QuestionWill the sound bar transmit to my Bluetooth headphones so I can watch tv at night without having the sound bar too loud?

Asked 4 years ago by Jerry.

• A:Answer For the best experience you can connect the Bose 700 series headphones seemlessly through the Bose Music app using Simplesync. You can also use compatible Bose portable speakers on Simplesync. Using Simplesync is the only way to connect 2 devices (ie 2 sets of headphones) at the same time. However, you may connect another Bluetooth headphone (whether different Bose series or different brand) via standard Bluetooth setup. For more information visit https://www.bose.com/en_us/better_with_bose/simplesync.html

  Answered 4 years ago by RJL57Verified Purchase

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Q: QuestionCan you connect wireless speakers to the sound bar and put in additional rooms.

Asked 4 years ago by Anonymous.

• A:Answer Only Bose Surround Speakers .. three for 300.00

  Answered 4 years ago by KingyVerified Purchase

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Q: QuestionIs there a way to turn off Alexa voice every time I raise or lower the volume? I get annoyined listensing to “volume up, volume up,/vlume down, volume down/ all the time

Asked 4 years ago by Blindref.

• A:Answer you cannot turn this off through the Bose application. You may be able to change this in the Alexa application.

  Answered 4 years ago by Bose Support

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Q: QuestionDoes this soundbar come with a subwoofer?

Asked 4 years ago by Douglas.

• A:Answer No, this is a separate purchase.

  Answered 4 years ago by Bose Support

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Q: QuestionHow do you connect soundbar to subwoofer in blue tooth mode?

Asked 4 years ago by Ty.

• A:Answer You have to download the bose app to connect

  Answered 4 years ago by Ditto4175Verified Purchase

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Q: QuestionWhat is the power output of this unit

Asked 4 years ago by Bluesman1952.

Q: QuestionI have a Bose 120 cinematic subwoofer. Will it work with this Soundbar? Thank you!

Asked 4 years ago by drew200102.

• A:Answer No. The Cinemate 120 won't work with this soundbar.

  Answered 4 years ago by Bose Support

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Q: Questionwill this work with roku? Is it compatible for the TCL series 6 t.v?

Asked 4 years ago by Lulubell.

• A:Answer If you connect the HDMI cable from the sound bar to the TV's HDMI (ARC) input, the Roku remote will turn on the TV and wake up the sound bar with one button. Your Roku remote will also control the volume.

  Answered 4 years ago by RJL57Verified Purchase

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Q: QuestionI' finding it difficult to connect the bose soundbar to the bose subwoofer. I have the app, the bose soundbar is visible, It searches for other devices but won't connect to the subwoofer. I plug the subwoofer in the back flashes orange then turn white.

Asked 4 years ago by rozzie.

• A:Answer A solid white LED on the rear of the bass module indicates that the speaker is successfully paired to your soundbar. For product assistance, please reach out to Bose support directly. We'd love to help you out.

  Answered 4 years ago by Bose Support

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Q: QuestionDoes this have a built in subwoofer

Asked 5 years ago by Tusk.

• A:Answer No bouts the subwoofer separate and it was worth it.

  Answered 5 years ago by Cgjjr69Verified Purchase

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Q: QuestionOur Bose soundbar broke in the hands of our 2 year old . Can I use the 500 soundbar with the 300 other attachments? Or do I need to purchase a new setup ?

Asked 5 years ago by Bose.

• A:Answer Yes, you can.

  Answered 5 years ago by Bose Support

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Q: QuestionDoes this soundbar have an AUX input, or an HDMI input? My Karaoke Mixer has only those outputs.

Asked 5 years ago by Rosh.

• A:Answer no

  Answered 1 year ago by Anonymous

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Q: QuestionI have a soundbar 500 and 2 surround speaker 700 speakers. The bose music app will not find the bose 500 soundbar. The soundtouch app will. how can I get the speakers to connect to the soundbar 500? Ive tried holding blutooth,pause,Play at same time.

Asked 5 years ago by Joehump.

• A:Answer That option is not available yet, I had the same issue called and talked to tech support

  Answered 5 years ago by BayouboiVerified Purchase

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Q: QuestionCan the Bose - Soundbar 500 make dialogue louder and make the music softer like the Sonos Beam says it can do?

Asked 5 years ago by dgraham.

• A:Answer Yes, the Bose 500 is fantastic for movies and tv at home. You get that big sound but you get the dialogue clear and it doesn’t blow you out of the room when the dialogue stops and the music swells. I love this with the bass module.

  Answered 5 years ago by Davefrom77Verified Purchase

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Q: QuestionIs a wireless subwoofer enabled

Asked 5 years ago by Marylee.

• A:Answer Yes it is.

  Answered 5 years ago by Bose Support

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Q: QuestionI have a TCL TV with Built in Roku and Comcast DVR box with voice remote. If I got this smart soundbar, would I be able to control the tv and the cable box using voice? Or, any other recommendations for doing so? Trying to move from two remotes to none.

Asked 5 years ago by Susie.

• A:Answer Bose Soundbar has built in Alexa that works just like an Amazon Echo to control sound. You can stream music through it as well.

  Answered 4 years ago by BubbaCharleyVerified Purchase

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Q: QuestionCan I turn Alexa off?

Asked 5 years ago by none.

• A:Answer Yes, you can press the mute button.

  Answered 5 years ago by Bose Support

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Q: QuestionI have a 500 soundbar with the virtually invisible speakers , can I add the surround sound speakers 700 ?

Asked 5 years ago by Eli.

• A:Answer No, you won't be able to add both sets of speakers.

  Answered 5 years ago by Bose Support

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