A:Answer The system will turn off automatically if, when the system is on and in AUX, there is no incoming audio signal, volume button presses, or docked device for 30 minutes. If an audio signal from an AUX connected device is detected, a device is docked, or a volume button is pressed, the system will turn back on. If you are experiencing something outside of this circumstance, we encourage you to contact our technical experts when you have the speaker handy to take a closer look. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.