Questions & Answers

Name: Brookstone - PhotoShare Friends and Family Smart Frame 10.1" - Espresso
Brand: Brookstone
SKU: 6419152
Price: 169.99 USD
Rating: 4.8 (36 reviews)

Brookstone - PhotoShare Friends and Family Smart Frame 10.1" - Espresso

Model:: FSM010ESB; |
SKU:: 6419152

User rating, 4.8 out of 5 stars with 36 reviews.

Highly rated by customers for:

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QuestionI recently was unable to upload photos. I get a message that my frame has service has expired and to click here to renew. When i do that the message says currently unavailable. I have reinstalled app and rebooted frame to no avail. Any ideas????
Asked 3 years ago by Nani.
- Answer 800 736 7948 is the number you will need to call when your PhotoShare won’t renew, took me months to find the right people. They have to have frame number and will send update directly to your frame
  Answered 3 years ago by Anonymous
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QuestionCan multiple users send pictures from own devices to this picture frame ?
Asked 4 years ago by La.
- Answer Yes, my father in law received one for his birthday and during his party a bunch of us added photos to his frame.
  Answered 4 years ago by Seaonjd
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QuestionHow many photos can be stored in the frame?
Asked 4 years ago by Anonymous.
- Answer Hi! The frame has 8GB of storage and holds 5000+ photos. There are also SD and USB ports if you wish to expand the memory.
  Answered 4 years ago by PhotoShareSupport
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QuestionJust received this Brookstone PhotoShare frame as a gift and cannot get the app to recognize the frame id. I have tried multiple times! What should I do?
Asked 2 years ago by GmaD.
- Answer I had this same issue with my PhotoShare frame. I noticed in the IPhone App Store, there are two versions of the PhotoShare Frame app. I had to use the “V2” one. The other one would not recognize my frame ID.
  Answered 2 years ago by Adriane
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QuestionThe number everyone is posting is no longer in service. My frame says expired, why do we have to pay annually just to upload photos? How do you fix expired frame? How do you contact their customer service?
Asked 8 months ago by Lena.
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QuestionCan I transfer pictures from my photo frame to a sd card?
Asked 1 year ago by LadyGirl.
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QuestionWhyWhen sending pics I get a message failed to send try again, it keeps failing.
Asked 1 year ago by Anonymous.
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QuestionWhy does my frame keep going into data sort
Asked 1 year ago by Anonymous.
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QuestionHow do I change the Wi-Fi password on photoshare frame?
Asked 2 years ago by Anonymous.
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QuestionMy frame keeps going to the clock screen after 2 photos. The screen saver is not on. Help Please.
Asked 2 years ago by McG.
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QuestionI have a simply smart home photo frame but when I try to set it up is says that the frames id # isn't correct but it is and I've checked it multiple times to make sure it was right. Can this be fixed or can I use the serial # to set up?
Asked 2 years ago by Jae84.
- Answer I am having the same issue! I am looking at the Frame ID and entering it and it keeps saying it's not correct! Anyone have any solutions?
  Answered 2 years ago by szw15
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QuestionWhy are there ads on my photoshare frame? How do I disable them?
Asked 2 years ago by AUfan.
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QuestionCan you share photos from one frame to another?
Asked 2 years ago by Marblehead.
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Questioni connected my frame to my wifi but never saw the prompt to download the app. now the system says 'no user!' but will not let me do anything with the system.
Asked 3 years ago by David.
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QuestionFrame screen suddenly went black won’t display anything, including menu. Frame receives photos (indicated by audible chime), but stopped display. How can I get pictures to display on screen again? I’ve already tried unplugging and re-starting.
Asked 3 years ago by Kanga.
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QuestionI've given the email address to send photos to family to send me. I have received from two people, but the other two said they sent and I haven't received them? Any suggestions?
Asked 3 years ago by Sue.
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QuestionHow do I get the slideshow to run from USB or SD Card? It does not seem to occur spontaneously and I do not see menu options to direct that action?
Asked 3 years ago by NocturnalCreature.
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QuestionIs there an option for photos to automatically switch to one another like a slide show?
Asked 3 years ago by Tyler.
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QuestionI have a PhotoFrame for myself and love it. I purchased one for my sister. I set it up and added photos to it last week. I want to add more photos, however her frame is no longer showing on my Android phone app. Her ID is not on network.
Asked 3 years ago by Lou.
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QuestionHow do I delete a photo
Asked 3 years ago by puppy.
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Showing 1-20 of 54 questions

Questions & Answers

Brookstone - PhotoShare Friends and Family Smart Frame 10.1" - Espresso

Q: QuestionI recently was unable to upload photos. I get a message that my frame has service has expired and to click here to renew. When i do that the message says currently unavailable. I have reinstalled app and rebooted frame to no avail. Any ideas????

Q: QuestionCan multiple users send pictures from own devices to this picture frame ?

Q: QuestionHow many photos can be stored in the frame?

Q: QuestionJust received this Brookstone PhotoShare frame as a gift and cannot get the app to recognize the frame id. I have tried multiple times! What should I do?

Q: QuestionThe number everyone is posting is no longer in service. My frame says expired, why do we have to pay annually just to upload photos? How do you fix expired frame? How do you contact their customer service?

Q: QuestionCan I transfer pictures from my photo frame to a sd card?

Q: QuestionWhyWhen sending pics I get a message failed to send try again, it keeps failing.

Q: QuestionWhy does my frame keep going into data sort

Q: QuestionHow do I change the Wi-Fi password on photoshare frame?

Q: QuestionMy frame keeps going to the clock screen after 2 photos. The screen saver is not on. Help Please.

Q: QuestionI have a simply smart home photo frame but when I try to set it up is says that the frames id # isn't correct but it is and I've checked it multiple times to make sure it was right. Can this be fixed or can I use the serial # to set up?

Q: QuestionWhy are there ads on my photoshare frame? How do I disable them?

Q: QuestionCan you share photos from one frame to another?

Q: Questioni connected my frame to my wifi but never saw the prompt to download the app. now the system says 'no user!' but will not let me do anything with the system.

Q: QuestionFrame screen suddenly went black won’t display anything, including menu. Frame receives photos (indicated by audible chime), but stopped display. How can I get pictures to display on screen again? I’ve already tried unplugging and re-starting.

Q: QuestionI've given the email address to send photos to family to send me. I have received from two people, but the other two said they sent and I haven't received them? Any suggestions?

Q: QuestionHow do I get the slideshow to run from USB or SD Card? It does not seem to occur spontaneously and I do not see menu options to direct that action?

Q: QuestionIs there an option for photos to automatically switch to one another like a slide show?

Q: QuestionI have a PhotoFrame for myself and love it. I purchased one for my sister. I set it up and added photos to it last week. I want to add more photos, however her frame is no longer showing on my Android phone app. Her ID is not on network.

Q: QuestionHow do I delete a photo

QuestionI recently was unable to upload photos. I get a message that my frame has service has expired and to click here to renew. When i do that the message says currently unavailable. I have reinstalled app and rebooted frame to no avail. Any ideas????

QuestionCan multiple users send pictures from own devices to this picture frame ?

QuestionHow many photos can be stored in the frame?

QuestionJust received this Brookstone PhotoShare frame as a gift and cannot get the app to recognize the frame id. I have tried multiple times! What should I do?

QuestionThe number everyone is posting is no longer in service. My frame says expired, why do we have to pay annually just to upload photos? How do you fix expired frame? How do you contact their customer service?

QuestionCan I transfer pictures from my photo frame to a sd card?

QuestionWhyWhen sending pics I get a message failed to send try again, it keeps failing.

QuestionWhy does my frame keep going into data sort

QuestionHow do I change the Wi-Fi password on photoshare frame?

QuestionMy frame keeps going to the clock screen after 2 photos. The screen saver is not on. Help Please.

QuestionI have a simply smart home photo frame but when I try to set it up is says that the frames id # isn't correct but it is and I've checked it multiple times to make sure it was right. Can this be fixed or can I use the serial # to set up?

QuestionWhy are there ads on my photoshare frame? How do I disable them?

QuestionCan you share photos from one frame to another?

Questioni connected my frame to my wifi but never saw the prompt to download the app. now the system says 'no user!' but will not let me do anything with the system.

QuestionFrame screen suddenly went black won’t display anything, including menu. Frame receives photos (indicated by audible chime), but stopped display. How can I get pictures to display on screen again? I’ve already tried unplugging and re-starting.

QuestionI've given the email address to send photos to family to send me. I have received from two people, but the other two said they sent and I haven't received them? Any suggestions?

QuestionHow do I get the slideshow to run from USB or SD Card? It does not seem to occur spontaneously and I do not see menu options to direct that action?

QuestionIs there an option for photos to automatically switch to one another like a slide show?

QuestionI have a PhotoFrame for myself and love it. I purchased one for my sister. I set it up and added photos to it last week. I want to add more photos, however her frame is no longer showing on my Android phone app. Her ID is not on network.

QuestionHow do I delete a photo