“I have loved my Brother DSMobile 620 though once I upgraded my MAC to OS 10.15.1, it will no longer work! I can't tell you how many times I have tried to reinstall the software. I always receive the message initialize failed. Any suggestions?”

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• Most Brother models like the Brother DS-620 offer support for macOS Catalina (macOS v10.15.x). Here is a link with additional information. https://support.brother.com/g/s/id/os/macintosh.html

  Answered by Brother 5 years ago

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• Issue can be resolved by following instruction here. https://help.brother-usa.com/app/answers/detail/a_id/159448/~/initialize-failed-when-attempting-to-launch-dsmobilecapture---macintosh

  Answered by ScottMTChien 4 years ago

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