Questions & Answers

Q: QuestionWhat is the optical resolution of this scanner?

• A:Answer This scanner has an optical resolution of up to 600 x 600 dpi.

Q: QuestionHow is this scanner powered?

• A:Answer You can power the scanner using the included micro USB 3.0 cable connected to your laptop or PC.

Q: QuestionDoes this scanner come with any software?

• A:Answer Yes, it comes bundled with software that provides document management and OCR software.

Q: QuestionAre Brother Mobile Document Scanners lightweight and portable?

• A:Answer Yes, Brother Mobile Document Scanners are lightweight and portable, allowing you to scan from almost anywhere.

Q: QuestionWhat is the maximum length of documents this scanner can handle?

• A:Answer This mobile scanner can scan documents up to 72 inches long.

Q: QuestionHow fast can this scanner scan documents?

• A:Answer This scanner can scan monochrome sheets at up to 16 pages per minute (ppm).

Q: QuestionCan this scanner scan to cloud services?

• A:Answer Yes, you can scan to a variety of destinations, including cloud services.

Q: QuestionI am looking for something to scan photos to my computer. How do photo images look when scanned?

Asked 5 years ago by DJ213.

• A:Answer I have for decades been dedicated to another brand for photos, but I have to say that Brother's has certainly caught up to them in this area. I think the scanned photos look pretty good.

  Answered 5 years ago by SwigglesMilam

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Q: QuestionIf I want to scan something smaller than 8.5 x 11, will I have a white border around it? Or will it show the exact size of the picture?

Asked 5 years ago by Holly.

• A:Answer The Brother DS-620 mobile scanner will scan with the exact size of the document if “Auto” is configured as the paper size setting. If “Auto” is not used as the paper size setting, and a size such as “Letter” is configured, then the document will be smaller in size and a black background would appear around the scanned data.

  Answered 5 years ago by Brother

  
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Q: QuestionI see where another question answered was it only feeds one page at a time, but does it have a feature to choose continuous so you end up with say one 7 page document in PDF format or will it not save anything together with more than one page?

Asked 4 years ago by Anonymous.

• A:Answer I'm using this scanner w/Asus (Windows OS) and it does have the feature of adding pages and then combining into one PDF document.

  Answered 4 years ago by JoredynVerified Purchase

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Q: QuestionCan I scan my documents directly to a USB flash drive?

Asked 4 years ago by Terry.

• A:Answer The Brother DS-640 will not scan directly to a USB flash drive.

  Answered 4 years ago by Brother

  
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Q: QuestionIs the Chromebook compatible?

Asked 5 years ago by Miilie.

• A:Answer The Brother DS-640 mobile scanner is not compatible with a Chromebook.

  Answered 5 years ago by Brother

  
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Q: QuestionWill this work with Windows 11? I purchased another brand, similar item, that worked with Windows 10 but not Windows 11.

Asked 3 years ago by JayeW.

• A:Answer My DS640 worked when I initially purchased it and a new laptop with windows 11 in January. Out of the blue it stopped and I followed all of the suggested instructions multiple times. You might want to save yourself the frustration even though it was great while it worked for a couple of weeks!

  Answered 3 years ago by Anonymous

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Q: QuestionJust wondering if this is a battery operated scanner and also if there is a sd card or usb to save the scanned photos?

Asked 3 years ago by spayne.

• A:Answer The scanner I have plugs into a USB on my computer - no batteries. There is no where to plug in an SD card or flash drive either....

  Answered 3 years ago by BetsyVerified Purchase

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Q: QuestionDoes it have the feature to scan double sided?

Asked 5 years ago by Chels.

• A:Answer The Brother DS640 does not have duplex scan feature.

  Answered 5 years ago by Brother

  
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Q: QuestionWhat is the difference between this DS640 and the DS635?

Asked 7 months ago by WestCoastGal.

• A:Answer The Brother DS640 and DS635 are essentially the same models. The DS635 is sold exclusively at Walmart, while the DS640 is available in more stores.

  Answered 7 months ago by Brother

  
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Q: QuestionCan I scan multiple documents at one time then label and save them individually.

Asked 1 year ago by Jj.

• A:Answer The Brother DS640 does not support scanning multiple documents at a time, however you can save multiple scanned documents into a single file.

  Answered 1 year ago by Brother

  
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Q: QuestionNeed a scanner that will read text and has Voice

Asked 3 years ago by Chuck.

• A:Answer The Brother DS640 machine is able to scan to OCR. OCR allows you to scan to editable PDF documents. Unfortunately Brother does not manufacture any scanner that has voice features.

  Answered 3 years ago by Brother

  
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Q: QuestionWhat is the largest document that can be scanned with this scanner?

Asked 4 years ago by WhiteTurkey.

• A:Answer The Brother DS-640 document scanner allows you to scan a variety of documents including invoices and receipts, up to 72 inches long and on paper up to 72 lb. bond weight.

  Answered 4 years ago by Brother

  
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Q: QuestionDoes it draw power from the USB?

Asked 4 years ago by rick127.

• A:Answer Yes, the Brother DS-640 scanner draws power from the USB port. For more information, feel free to contact Brother Customer Service directly.

  Answered 4 years ago by Brother

  
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