Questions & Answers

Q: QuestionDoes the MyQ Smart Garage Video Keypad require a subscription?

• A:Answer A subscription is optional and not included with the purchase of the keypad.

Q: QuestionDoes the keypad have night vision?

• A:Answer Yes, the keypad is equipped with night vision.

Q: QuestionCan I use this keypad to give access to guests or service providers?

• A:Answer Yes, you can assign unique PIN codes for family, guests, or service providers.

Q: QuestionDoes this video keypad have a built-in camera?

• A:Answer Yes, the myQ Smart Garage Video Keypad has a built-in camera with 1080p HD video and a 160-degree wide-angle view.

Q: QuestionWhat is the field of view for the camera on this keypad?

• A:Answer The camera has a 160-degree field of view.

Q: QuestionCan I control the keypad with my smartphone?

• A:Answer Yes, the myQ app allows you to monitor your garage through a live feed or recorded events.

Q: QuestionHow is this keypad powered?

• A:Answer The myQ Smart Garage Video Keypad is battery-powered.

Q: QuestionDoes it work other brand like craftman?

Asked 1 year ago by Anonymous.

• A:Answer Hello. The myQ Video Keypad is compatible with both WIFI enabled Chamberlain or LiftMaster garage door openers and non-Chamberlain-produced garage door openers that use the myQ Smart Garage Control. Once the Video Keypad is successfully installed it will communicate with the myQ hub via myQ to open and close your garage door.

  Answered 1 year ago by TheChamberlainTeam

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Q: QuestionWell the keypad open the garage with just the backup battery? Example, when the internet connection fails or goes out.

Asked 1 year ago by 1Vp1.

• A:Answer The keypad will operate the opener as long as it still has power. However, with no internet connection available, the camera/video features would not be available until re-connected.

  Answered 1 year ago by TheChamberlainTeam

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Q: QuestionDoes this require a subscription to use the video feature?

Asked 1 year ago by Jess.

• A:Answer You have live view for free, but there's monthly fee to save recording.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionHello. Does this device work with a yellow learn button?

Asked 1 year ago by Turo.

• A:Answer YES! Very easy to set up

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionHi just wondering if this will work with a non wifi garage door opener

Asked 1 year ago by Curious.

• A:Answer Yes. My garage door opener was a non WiFi. As long as your garage opener has a ‘learning’ button to push for your older model remote hand held openers, then this just becomes an additional learned remote opener. The instructions walk you thru pressing the button based on the color of your button of the garage opener.

  Answered 1 year ago by TechieJRVerified Purchase

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Q: QuestionI have 3 Chamberlain garage door openers. Can this be programmed to open all 3 doors or do I need a keypad per door?

Asked 1 year ago by Voldog1984.

• A:Answer Hello, thank you for your question. The myQ Video Keypad will only program to one garage door opener, you would need to purchase a Video Keypad for every garage door.

  Answered 1 year ago by TheChamberlainTeam

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Q: QuestionIs this wireless and easy to install?

Asked 1 year ago by Debbie.

• A:Answer Yes, and Yes. It's battery powered, so completely wireless. The installation is basically using the mounting plate to mark and drill two holes, setting the anchors in the holes, and finishing setting the screws in the anchor (If you're mounting to wood, you won't need to drill pilot holes or set anchors; just screw directly into the wood. The setup, would've been a whole lot trickier had I not reached out to MyQ support before attempting it. So I definitely recommend contacting them before activating and setting up your device (which is much easier to do before you mount the keypad). So: Step 1 - Call MyQ support first. Let them know the model number of you opener, and whether you're using Apple or Android. They'll email you a set of instructions that'll get you up and going way, way quicker. Step 2 - Follow their instructions to finish the setup. Step 3 - Install the device in your desired location. It's also worth mentioning that depending on your particular model of opener, you may need to order an additional device to make everything work correctly, as was the case for me. But, a quick call to the MyQ people will let you know if you need the additional device, which is basically a hub that most of their openers have built-in, but mine was the one model that didn't have that. I think the additional part was around $30. I just Googled my brains out until I found it at the cheapest price. I've had it installed for about a month or so, and it's been working great.

  Answered 1 year ago by drewsouthVerified Purchase

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Q: QuestionHow does the battery recharge?

Asked 1 year ago by Ed.

• A:Answer The battery has to be removed and plugged into an outlet.

  Answered 1 year ago by Drewhill70Verified Purchase

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Q: QuestionCan this work with my Nissan Rouge, so I can hit a button on the car screen and the garage will open?

Asked 3 weeks ago by DoubleB72.

• A:Answer Thank you for your question. Unfortunately, the video keypad is not meant to be programmed to a vehicle as this will need to be paired to your garage door unit through the myQ app, instead. Should you need any additional assistance with any additional inquires, feel free to reach us at [email protected] or call us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT.

  Answered 3 weeks ago by TheChamberlainTeam

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Q: QuestionIs My Q water resistant. I want to set it up in front of the house which might expose it to more rain and snow.

Asked 3 weeks ago by Keith.

• A:Answer Hello, Keith. Thank you for your inquiry. The video keypad can endure -4°F to 122°F (-20°C to 50°C), and is IP55 rated, and water resistant. Should need further assistance, feel free to reach us at [email protected].

  Answered 3 weeks ago by TheChamberlainTeam

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Q: Questionis there a anti theft on the unit

Asked 3 months ago by Pam.

• A:Answer Hello Pam. We recommend contacting support for information on security regarding the myQ Video Keypad. https://support.chamberlaingroup.com/s/contact-us

  Answered 3 months ago by TheChamberlainTeam

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Q: QuestionWill the camera feature work even if not paired to a garage door so it could still be used as a motion sensing camera?

Asked 3 months ago by help.

• A:Answer Hello! Thank you for your question. Yes, the myQ Video Keypad camera can be set up without being programmed to the garage door opener.

  Answered 3 months ago by TheChamberlainTeam

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Q: Questionis this compatable with my arlo security system. or do I need to purchase the myq storage?

Asked 4 months ago by Saltyguy.

• A:Answer Hello, thank you for your interest in our products, Tom. Unfortunately, they myQ system is not compatible to the arlo system, and the myQ storage will have to be purchased separately through the myQ.com website.

  Answered 4 months ago by TheChamberlainTeam

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