Questions & Answers

Q: QuestionI don’t understand what “cutting the cord” service includes

Asked 5 years ago by Gary.

• A:Answer Hey, Gary! Cutting the Cord refers to moving away from the traditional cable services and going to an antenna and streaming device approach to enjoying television entertainment. So, with this service, we'll come out and connect a new indoor TV antenna and one online streaming device. Streaming devices are things like the Apple TV, Chromecast, Fire TV Stick, or Roku, just to name a few. We'll connect that streaming device to your existing network and update the software or firmware if needed. Then, we'll configure up to two online streaming services at your request. These are services like but not limited to Netflix, Hulu, or SlingTV. Along with all of that, we'll also make sure that antenna we spoke about earlier is pointed toward your nearest TV tower and scan for over the air TV channels. If you have any further questions, please feel free to give us a call at (800) GEEK SQUAD which is (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionGreetings: I need an antenna installed in my attic. The antenna I am looking at is the DB8e 8-Element Bowtie Attic/Outdoor HDTV Antenna. I'd also like to discuss the advantages of the various streaming devices.

Asked 6 years ago by larry.

• A:Answer Contact Best Buy's Geek Squad and ask for an in home assessment to make sure what will work best in your home. They did that for me (it was free at least in my area) and that allowed me to make an informed decision.

  Answered 6 years ago by buntyVerified Purchase

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Q: QuestionHow much does it cost to install a Roku on my television?

Asked 4 years ago by Diane.

• A:Answer Just the cost of the Roku Streaming Stick. I paid $49 and the remote is voice activated if you ever want to use it. It’s extremely simple and takes two minutes. You’ll need to log on to Roku.com to setup a new account. They give you a code to type into your tv after you plug in the stick to an HDMI port on the back of your tv. Don’t pay someone to do it. It’s super easy and I’m not techie and I did it. Good luck!

  Answered 4 years ago by NotImpressedVerified Purchase

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Q: QuestionWe would like to cut the cord also, but are not of the technology savvy generation, so we probably need the Geek squad to do it. Can I use the Amazon Firestick? Which is the best service? Hulu? I assume we need an Antenna to get local channels, NBC, ABC.j

Asked 4 years ago by Janetsjewels.

• A:Answer I had a smart tv, and 2 others that were not , just flat screen. So the new roku stick works with the tv’s that aren’t smart tv’s. Smart tv doesn’t need anything extra. I installed YouTube tv as it offered the channels I wanted, Hulu did not. So I have You Tube Tv, Netflix , and Prime Tv now. I love it! . Cable bill was outrageous before now I pay for internet only , at $67 a month!! I can take a nice vacation with the yearly savings!!

  Answered 4 years ago by BeckyVerified Purchase

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Q: QuestionDesperately looking to "cut the cord" and drop Optimum forever. We have only 1 TV plus two laptops hooked up to Optimum cable. Does any required hardware (like the antenna) have to go in the attic or is it just a box similar to an Optimum modem?

Asked 5 years ago by Ralph.

• A:Answer Ralph, I would recommend you purchase a Marathon HDTV antenna by Free Signal TV (www.FreeSignal.TV) - and keep your Internet service provider. The Marathon connects to your existing coaxial wiring in your home and delivers signals to 4 or more TVs (I know you only have 1 TV - but it's incredible). Best Buy Geek Squad can help you install your Marathon and set up a dedicated line to your internet modem. It's fairly simple and the Tech Support Team at Free Signal TV can also assist. Good luck!

  Answered 5 years ago by JFB1960CordCutter

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Q: QuestionI would like to "cut the cord" and go to streaming. How do I get started with this project and what would be the cost?

Asked 4 years ago by jerry.

• A:Answer Don’t pay the Geek Squad. It’s super easy. I cut the cord two weeks ago and wish I hadn’t paid them $150 to do what they did in two minutes. I bought the Roku streaming stick because I don’t have a smart tv. If you have an HDMI outlet on your tv (look at the back of your tv) just plug in the Roku stick and it will walk you through the steps. It was super easy and Roku walks you through it. As long as you have a laptop or smart phone you can do it yourself in two minutes. (You need that to setup an account on www.Roku.com and then they’ll give you an access code which you’ll type in on your tv) Roku Streaming Device cost between $30 to $60. I paid $49. Make sure you have the fastest internet connection first with your carrier. Good luck!

  Answered 4 years ago by NotImpressedVerified Purchase

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Q: QuestionI have a Samsung smart Tv and want to cut the cord. Internet service is Fios. What do I need to do for best results.

Asked 1 year ago by Floyd.

Q: Questionwould like an in house consultation and have you folks update me physically to go to streaming only tv on 4 televisions and consult on my current internet services

Asked 1 year ago by FrankCal.

Q: QuestionHi, Is there a rechargeable, mobile device to power an HDMI streaming device and output the stream to a low power (2Watt) HDMI display? (Rechargeable device would power both the HDMI streaming device and the low power display) Thank You

Asked 2 years ago by Dee.

Q: QuestionH ow to eliminate buffering on some channels,Super bad with appollo tv,start up show.News channel whbq wgrt hln .And GRIT buffers.

Asked 3 years ago by Gene.

Q: QuestionI inherited a tv from my parents. I know it is an Element tv, but that is all I can tell you. I just bought a Fire stick, and tried to set it up, but didn't have any luck. I also have yet to get it to pick up over the air stations. I need help setting up.

Asked 3 years ago by Bferrin.

Q: QuestionAny options for NFL Sunday Ticket?

Asked 4 years ago by Jakme.

Q: QuestionIf I have a smart TV and Roku AND Firestick do I need anything else besides internet and an antennae ? Also will most indoor antennae's work ??? Went on Amazon and they have a ton of different antennae's at different prices. Not sure which is better.

Asked 4 years ago by Anonymous.

Q: QuestionI'm very interested in cutting the cord. One issue I have is my smart TV is in a part of the house that struggles with a strong internet signal. Can the Geek Squad help me in resolving my internet strength issue? To many walls from router??

Asked 4 years ago by Pops.

Q: QuestionWe have DISH on 3 smart TVs, one is 4K. We have DSL. To start I think a tech person should first analyze our set up and give us options for services. Is it possible for someone to come to my home and talk us through the set up options?

Asked 4 years ago by salsno.

Q: QuestionHow do I cut the cord using Roku? I have 2 tvs, not smart tvs but with hdmi hookup. Do I need to purchase 2 Roku devices? How do I still get all local channels, movies and premium channels? Who is the best service provider to use for WiFi? I have Fios.

Asked 4 years ago by Kmk954.

Q: QuestionWhat do I need to activate my smart TV streaming service?

Asked 4 years ago by IVORY.

Q: QuestionI am wanting to "cut the cord" with AT&T. We have 3 TV's that will need to be set up. I think only 1 is a smart TV. Not tech savvy so will need HELP in getting this completed. Can you give an approx. cost to have GEEK SQUAD come and set this up?

Asked 4 years ago by Peg5214.

Q: QuestionWe have dish satellite with movies, Fox news, and local news. Our satellite dish serves 2 tvs but I would like another tv in our outdoor breezeway, and dish says we would need another dish for that. Is there a way you can do streaming for us in all 3 tvs

Asked 4 years ago by Jimbo.

Q: Questionneed router and modem set up to run my computer and use youtubetv and leave Spectrum and only stream.......what is cost for geek squad setup and hardware costs?

Asked 4 years ago by joed.