Questions & Answers

Q: QuestionIf I buy this kit for an att&t prepaid phone will it work in the lg pheonix8 or does the phone need too be unlocked for it too work and then by able too be added too my account as a second phone?

Asked 5 years ago by Randy.

• A:Answer Hey there. We support Cricket, AT&T, and unlocked gsm compatible phones on our network. If the phone is from another provider then it will need to be unlocked.

  Answered 5 years ago by Cricket Wireless Team

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Q: QuestionWill this SIM card be compatible with my LG Fortune? I purchased my device through Cricket Wireless and Customer Service said I needed a new SIM to reactivate my device. I just want to be certain this card will work.

Asked 6 years ago by Charlie84.

• A:Answer Yes it will. It's a 3-in-1 sim so will work with all 3 possible sizes

  Answered 6 years ago by NateBVerified Purchase

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Q: QuestionWill this sim card work in my cricket phone wbile i travel to egypt?

Asked 6 years ago by Travel.

• A:Answer No, Cricket does not offer international roaming.

  Answered 6 years ago by Truck

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Q: QuestionWill this sim card activation kit work for an XOS brand V13.0.0 Android 13 phone purchased in the Philippines? The phone will be used in the USA.

Asked 1 week ago by deer80.

Q: QuestionI have my old cricket phone that was ported to another phone but now I have a cricket card and a SIM card in this other phone I need to turn back on

Asked 7 months ago by Junior.

• A:Answer You can add dim to it

  Answered 3 months ago by BillieSVerified Purchase

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Q: QuestionHi I lost my phone can I buy a cricket phone from Walmart and activate my number onto the new SIM card ?

Asked 1 year ago by Dee.

• A:Answer Hi there! You can do it! Once you get the new phone, please contact Support Team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) or contact one of our customer CARE specialists at 1-800-CRICKET (1-800-274-2538) or chat to activate the new sim card.

  Answered 1 year ago by Cricket Wireless Team

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Q: QuestionI do not have a Cricket account however I was given a cricket locked phone and want to purchase a SIM card and activate my phone does the three in one kit include first month's airtime

Asked 2 years ago by Anonymous.

• A:Answer The SIM card does not include the first month's airtime.

  Answered 2 years ago by Cricket Wireless Team

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Q: QuestionI recently upgraded my cricket phone and do not like it. Can I switch back to my old cricket phone and if so how do I go about doing that?

Asked 2 years ago by Nikki.

• A:Answer Hi there! We're sorry to hear that you are not pleased with your new device. You can go back to using your previous device by simply moving your SIM card from your current device to your previous device. If you need assistance with this, you can visit your local Cricket or Best Buy store for hands-on assistance! #SmileOn

  Answered 2 years ago by Cricket Wireless Team

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Q: QuestionI have a new sim card I purchased at Walmart and I lost my previous one can I have my original cricket number activated

Asked 2 years ago by Joe.

• A:Answer Hi There, we thank you for your inquiry. You can activate the new sim card and still keep your current wireless number. Feel free to contact our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for further assistance.

  Answered 2 years ago by Cricket Wireless Team

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Q: QuestionIf I activated a three in one cricket SIM card as a new user and my brother-in-law gets his cricket login problem solved and wants to put me on his plan can we still use the same SIM card and just move it over to his plan?

Asked 2 years ago by TazzMann81.

• A:Answer Hi TazzMann, we thank you for your interest! You will be able to join his account! Please let us know if you have any questions.

  Answered 2 years ago by Cricket Wireless Team

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Q: Questioni already have a cricket plan, i just need a new sim card, can i still purchase this sim card and activate it even though i already have a plan with cricket?

Asked 2 years ago by Alykirk.

• A:Answer Hi, Cricket here! Great question! You can purchase the 3-in-1 SIM Card Kit for your existing service. However, you will need to visit your local Cricket, call our Customer Care team at 1-800-Cricket, or contact our Customer Support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) to activate the new SIM card.

  Answered 2 years ago by Cricket Wireless Team

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Q: QuestionCan I use a cricket phone I Fiji islands. How do I unlock criket phone if I want to use my sim card in Fiji islands

Asked 2 years ago by Anonymous.

• A:Answer Thank you for choosing the #CricketNation! We do not offer service in the Fiji Islands, but feel free to reach out to our Digital Care Team for assistance with your unlock request. You can contact us on Twitter @cricketsupport or on Facebook at m.me/cricketwireless.

  Answered 2 years ago by Cricket Wireless Team

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Q: QuestionI have cricket service on my iPhone 14 plus I also have a Apple Watch can I use the sim from cricket in my watch

Asked 2 years ago by Deborah.

• A:Answer If your watch uses a nano sim card then yes, but if it were me, I would go by a Cricket kiosk and ask them or do a chat session and ask.

  Answered 2 years ago by KenRVerified Purchase

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Q: QuestionI had iPhone SE on cricket. It locked down can’t get into phone at all. Bought new iPhone SE 2022 and ordered new sims card from cricket but when I try to activate it. It says no service

Asked 2 years ago by Cindy.

• A:Answer Hi There! IF you have your previous sim card available, you may insert it into your new device. If you do not, you may contact our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for further assistance.

  Answered 2 years ago by Cricket Wireless Team

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Q: QuestionHello, I’m a cricket customer. I have an iPhone 6s and want to upgrade to iPhone 11. Can I use the same SIM card that I always use to transfer to a new phone? And will there be any additional costs that I will have to pay?

Asked 2 years ago by JJ.

• A:Answer Hi, Cricket here! Since you are moving from the iPhone 6s to the iPhone 11, we would recommend getting a new SIM card. The SIM card will be $10.

  Answered 2 years ago by Cricket Wireless Team

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Q: QuestionI lost my sim card in my phone so I bought the 3 in 1 sim at Walmart. How do I activate this new sim card with my cricket plan that I already have? So I can get my old number?

Asked 2 years ago by Anonymous.

• A:Answer You have to call cricket support and tell them to transfer the last phone number you had on the same to a new sim

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionCan I use cricket wireless in Canada??

Asked 2 years ago by Grlslktdrty20.

• A:Answer Hi there! Cricket Wireless is offered in some parts of Canada. We recommend entering your address in the link below to check the coverage offered in the area: https://www.cricketwireless.com/map.html

  Answered 2 years ago by Cricket Wireless Team

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Q: QuestionIf I buy a sim kit can I put it on my new phone that I want to add a line too

Asked 3 years ago by Cely.

• A:Answer Hi there! Thanks for your question. If the new device is unlocked and compatible with our network, then you can definitely use it to activate a new line. :)

  Answered 3 years ago by Cricket Wireless Team

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Q: QuestionYes if I buy your 9.99 sim kit,will it work in my Samsung galaxy crown j7 tracfone?

Asked 3 years ago by Brownie1.

• A:Answer Hi, Cricket here! We recommend entering the IMEI of your device in the link below to confirm compatibility with our network. If your device is compatible, yes the SIM card will work with the device. https://www.cricketwireless.com/cell-phones/bring-your-phone

  Answered 3 years ago by Cricket Wireless Team

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Q: QuestionWill a Trac phone sim work In a cricket phone

Asked 3 years ago by Citroking22.

• A:Answer Hi there! Thanks for your question. The Cricket device would need to be unlocked before you are able to use it with another carrier. For more details, you can check out the link provided: https://www.cricketwireless.com/legal-info/device-unlock-policy.html

  Answered 3 years ago by Cricket Wireless Team

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