Questions & Answers

Q: QuestionHow long is the cord on this CyberPower UPS?

• A:Answer The cord length of this CyberPower UPS is 5 feet.

Q: QuestionWhat is the maximum run time of this CyberPower UPS at full load?

• A:Answer The maximum run time of this CyberPower UPS at full load is 2 minutes.

Q: QuestionDoes this CyberPower UPS have an audible alarm?

• A:Answer Yes, this CyberPower UPS has an audible alarm that notifies you of changing utility power and UPS power conditions.

Q: QuestionIs this CyberPower UPS ENERGY STAR certified?

• A:Answer Yes, this CyberPower UPS is ENERGY STAR certified.

Q: QuestionHow many surge-protected outlets does this CyberPower UPS have?

• A:Answer This CyberPower UPS has 12 surge-protected outlets.

Q: QuestionWhat is the joule rating of this CyberPower UPS?

• A:Answer This CyberPower UPS has a joule rating of 890 joules.

Q: QuestionIs it safe to plug a PC into this that contains a 850w power supply?

Asked 6 years ago by Murph.

• A:Answer NO, if using for battery backup power supply. Rule of thumb for UPS is 1.6 times the watt load for ALL equipment plugged into the UPS battery backup side. Even though your computer is not likely using 850 watts all of the time (can only be determined by using an amp probe and converting to watts) you will have to back up at minimum the monitor also to be able to safely close all programs and properly shut down the computer and monitor. This may take several minutes or you could loose data &/or damage the protected equipment if you overload the UPS. If you want to be safe, but do not know the actual watts being used I'd suggest using the rated watts of all equipment plugged into the UPS battery side times 1.6. You should properly shut down that equipment when your home power is lost as a UPS is normally used to allow time for safe shut down, not to keep working with a computer for hours on battery backup power. These units battery power is also a simulated sine wave and I do not operate computers for any duration, just have the battery power to safely shut down my equipment. If you want to continue working you should look at an inverter generator that produces an actual true sine wave........a lot more costly option.

  Answered 6 years ago by Keith

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Q: QuestionWhat is the best way to size the APC, esp power rating, for running and protecting PC, Monitor and DSL Modem?

Asked 5 years ago by ByEngineer.

• A:Answer There is a loooong theory behind this, but in VERY short words. Backups has 1 clearly stated number which is given in VA (volt ampere) ex 500VA, but computer devices comes with a power measure in Watts. Before continuing VA is NOT the same as Watt. You should find in the backup/UPS user manual to get the real power value in Watts, don't feel sad if you don't find it, sometimes its normal. If you don't find it then assume the worst case multiply the VA measure by 0.6 factor, so in our example 500 VA x 0.6 = 300W, so this UPS can deliver up to 300W at this point all you have to do is go to the back part of your monitor, PC, and modem get the power units in Watts that are always clearly stated then you sum all of them and they should be LOWER than or 300W. Warning: UPSs have 2 types of power connectors 1 type is battery backup and other is surge protection only. All this explanation applies to the battery backup side. Lets say you need to connect a printer that will always go to the surge protection side and NEVER to the battery side.

  Answered 5 years ago by ulinx31Verified Purchase

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Q: QuestionI bought one of this 1.5 years ago but it started failing me after only 1 year. I looked up for support in cyberpower for warranty, but after many attempts to get response, they have not replied at all. Seems that the battery is not replaceable

Asked 4 years ago by Yorch.

• A:Answer there is no way to update the post, but it is me again with news. I called the number that was posted here by Tech Support and to my surprise I found that there is another similar site called cyberpowerPC which is different from the cyberpower Tech Support to get the warranty valid. He took care of my matter and a new battery is now on its way. So service was great and the company has earned my trust again!

  Answered 4 years ago by Yorch

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Q: QuestionIs there a way to set the UPS to not have an audible alarm on power outages? Is there a way to mute the audible alarm during a power outage?

Asked 6 years ago by SRHansen.

• A:Answer Hello srhansen, The audible alarm can be turned OFF or ON by quickly pressing the POWER button twice. To turn the Alarm back ON, quickly press the power button twice. You will hear a single short beep when the Alarm is turned On. Thank you for your question.

  Answered 6 years ago by TechSupport

  
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Q: QuestionCan the battery be replaced when the original is no longer useful?

Asked 4 years ago by Louie.

• A:Answer Yes, the Battery can be replaced. One small screw secures the access door on the back.

  Answered 4 years ago by TimmelVerified Purchase

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Q: QuestionIs it normal to hear a low tone noise after plugging in a new UPS Unit? No matter what socket I use, I hear the tone as soon as I plug in the unit.

Asked 5 years ago by Sunshine16.

• A:Answer Did not notice or hear low tone noise after plugging in unit.

  Answered 5 years ago by D3anmus1c

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Q: QuestionI purchased this in case of power outages BUT when we had one, it kept 'beeping' and I didn't know how to stop the beeping. Any suggestions? I ended up turning it off which defeats the purpose.

Asked 3 years ago by amateurchef.

• A:Answer Quickly push Power button TWICE -- you will hear 2 short beeps -- alarm OFF. Quickly TWICE again -- 1 short beep -- alarm ON.

  Answered 3 years ago by JohnVerified Purchase

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Q: QuestionI bought 2 of these back ups but looks like it does not work. I plugged to the side that has arrow showing battery and surge. I got power outage recently and the battery does not beep nor provide power. Did I miss anything?

Asked 4 years ago by JP.

• A:Answer Make sure you opened the battery compartment and connected the battery. These ship with the battery disconnected for safety. Often this is only one line in the operating manual so is easy to miss.

  Answered 4 years ago by FutureThought

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Q: QuestionI just got a new unit and it says to charge 8 hours before first use. Should I power the unit on to charge initially or leave the power off for the initial charge. Instructions aren't clear.

Asked 4 years ago by GirlFriday715.

• A:Answer It is best practice to let the unit charge the initial 8 hours before powering on as there may be false errors if powered on with a weak battery. Thank you for submitting your question!

  Answered 4 years ago by TechSupport

  
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Q: QuestionIs this unit wall mountable?

Asked 5 years ago by Wilson.

• A:Answer Hello Wilson, This product is wall mountable. Thank you for your question.

  Answered 5 years ago by TechSupport

  
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Q: QuestionThe specs say Half Load Max Run Time is 7.5 min and Full Load Max Run Time is 2 min, but the Maximum Battery Life is 8 hours. I find it hard to believe that the 7.5 and 2 min. could be accurate. Help! Are these really correct? What are the real numbers?

Asked 6 years ago by karmarjor.

• A:Answer I see no reason to doubt those numbers. A personal UPS like this is designed to keep powering devices during a power outage for just a few minutes, which is long enough to either wait out the outage or power off your equipment safely (if the outage lasts a while). The less load you have connected, the longer the power will stay on. I use mine to power a home theater (plasma TV, receiver, streaming boxes, game system), and they all stayed on for around a two minute outage. I haven't had a long one yet to test the exact time. Note, the max time of 8 hours would be if you unplugged the UPS and had nothing connected to it.

  Answered 6 years ago by Mike

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Q: QuestionMy 850VA is now about 5 years old. I noticed in the morning the surge protector is off. It only seems to happen at night. This started about a month ago and occurs about once every two weeks. Is this a battery issue or should I just replace the unit?

Asked 4 years ago by Godons2.

• A:Answer Lead acid batteries have an average life of 3-5 years. The issue described will likely be remedied by replacing the battery. If you have further questions, please reach out to our support team at 877-297-6937 and we'd be happy to assist. Thank you for submitting your question!

  Answered 4 years ago by TechSupport

  
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Q: QuestionCyberPower SX950 has a lead acid battery., Does CP make a UPS that uses lithium ion battery?

Asked 7 months ago by Jeep.

• A:Answer Thank you for your question! Yes, CyberPower does offer UPS systems that use lithium-ion batteries. While the SX950 model you mentioned uses a lead-acid battery, our higher-end PRL series UPS features lithium-ion technology for longer lifespan and lighter weight. Please note that the PRL series is generally more expensive due to its advanced technology. If you're interested in a lithium-ion UPS, I recommend checking out the PRL series for your needs.

  Answered 7 months ago by TechSupport

  
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Q: QuestionHow many joules is the surge protection?

Asked 1 year ago by Sandy.

• A:Answer Hello Sandy, this UPS supports up to 890 Joules of surge suppression. Great question!

  Answered 1 year ago by TechSupport

  
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