Questions & Answers

Q: QuestionCan an external hard drive be added to this computer?

Asked 6 years ago by Janelee.

• A:Answer Thank you for your inquiry! You may certainly add an external drive to this, or any of our configurations. Please note that modifying the configuration, with internal or external components, does *not* void the warranty or Free Lifetime Technical Support that we provide!

  Answered 6 years ago by CybertronPC Customer SVC

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Q: QuestionWhat is the maximum number of monitors i can connect to this computer? Do I need any special wires to connect them? Would the additional monitors affect speed/graphics?

Asked 8 years ago by John.

• A:Answer The computer has a video card with an HDMI, DVI and Displayport output, each can power a monitor. The motherboard has a DVI output that can power a 4th monitor. So the computer can power a total of four monitors. DVI and Displayport can be converted to HDMI with an adapter, or cross converted to whatever modern display you use. You shouldn't see a slowing in performance unless you are doing complicated graphics across all four monitors, I assume.

  Answered 8 years ago by EthanVerified Purchase

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Q: Questioncan a AMD Ryzen 5 3600 be used as replacement for the cpu?

Asked 2 years ago by mike.

Q: QuestionI want to upgrade the 1050 ti graphics card, is this possible? I was looking at the msi geforce 1060 GB, are they compatible?

Asked 6 years ago by mike.

• A:Answer Yes, you can upgrade the graphics card in this PC. Your remaining question cannot be answered at this time.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs there another slot to install an additional Graphics Card? Another 1050? Wanting to run 5 to 6 monitors for presentations.

Asked 6 years ago by Mann.

• A:Answer No, there is no other slot to install an additional Graphics Card.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionHello i currently bought this computer for Christmas, i went to reset the computer and i got a "could not donwload windows 10" error and now i can't reset my computer, Do i need a operating disk (didn't come with one) or is my computer broken?

Asked 6 years ago by michael.

• A:Answer michael, Thank you for investing in a Palladium system! We regret that you have encountered an issue with the O/S after attempting to reset the system, and will gladly assist you. Please contact our Friendly Customer Service Team, toll-free, at 855.490.2569, and reference ticket # 2686571. Thank you again, Michael, and we look forward to hearing from, and helping you!

  Answered 6 years ago by CybertronPC Customer SVC

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Q: QuestionCan you overclock this pc and if so would it cancel the warranty

Asked 6 years ago by jackdnuke.

• A:Answer jackdnuke, Thank you for asking! This system uses an Intel Core i7-7700 processor, which is not unlocked for overclocking. As to the warranty, damage caused by overclocking is not covered. If you would like assistance in finding the best of our offerings here at Best Buy, to meet your needs, please feel free to contact our Friendly Customer Service Team -toll free- at 855.490.2569. Thank you again!

  Answered 6 years ago by CybertronPC Customer SVC

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Q: QuestionIs the graphics card able to be changed out with a different one?

Asked 6 years ago by Dylan.

• A:Answer Yes, the graphics card can change out with a different one.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIt says it only has 16GB of DDR4. What kind of DDR4 is it and is it possible to change it out with a faster set of 16GB

Asked 6 years ago by Dylan.

Q: QuestionIs the motherboard micro ATX form factor or just ATX? Also is this computer able to have its gpu changed without voiding the warranty?

Asked 6 years ago by Dylan.

• A:Answer The form factor is Mini-ATX. Your remaining question cannot be answered at this time.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs this V.R rated?

Asked 6 years ago by Joel.

• A:Answer No, it is not VR rated.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionI see this does not come with wireless capability... Can I add a wireless card to this if needed in the future?

Asked 6 years ago by WhoKnows.

• A:Answer I added the Blackhawk external wifi adapter immediately after initial startup. It worked perfectly. I didn't want to deal with opening the case and adding a card on a new installation. In addition, when adding a card Id have to select the right form factor. If you want an internal card there are enough slots to do that. However, their external ports for add ons too. I'm also adding blue tooth externally.

  I would recommend:

  • 

    NETGEAR - AC1200 Dual-Band WiFi USB 3.0 Adapter - Black

    User rating, 4.53 out of 5 stars with 5117 reviews.

    (5,117)

  Answered 6 years ago by rmk5358Verified Purchase

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Q: QuestionWanted to know if this Computer could be used for Autocad and Rendering 3d graphics for Architectural firm? we are not looking for slow rendering times what do u suggest?

Asked 7 years ago by Usol.

• A:Answer Usol, Thank you for your interest in a CybertronPC system! The answer to your question will depend on several factors, including the specific versions of AutoCAD and other software you plan to use, and what you consider to be an acceptable rendering time. So that we can better assist you in finding the right one of our system offering for your needs, please contact our Friendly Customer Service Team at [email protected], or 855.490.2569 (a toll-free call). Thank you again!

  Answered 7 years ago by CybertronPC Customer SVC

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Q: QuestionCan the optical drive cd-rom read / download from a dual layer dvd ??

Asked 7 years ago by Rajjjjj.

• A:Answer Rajjjjj, Yes, it certainly can!

  Answered 7 years ago by CybertronPC Customer SVC

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Q: QuestionWhat motherboard is in this and what is the ram speed

Asked 8 years ago by Xander.

• A:Answer Xander, While this is based on the current configuration, it can be subject to change. Currently the system utilizes an ASRock H110M-DGS motherboard with DDR4-2133Mhz RAM. Thank you,

  Answered 1 year ago by CybertronPC Customer SVC

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Q: QuestionManufacturers considered, what would be the most compatible or best RAM replacement for this desktop?

Asked 8 years ago by elgilly.

• A:Answer Elgilly, In the current configuration, which can be subject to change, the system comes with 2x8GB sticks of RAM, which maxes out the available slots. If you wanted to replace them with faster sticks or sticks with more memory, than your best bet would be to get a matching pair of DDR4, which would be compatible. Thank you,

  Answered 8 years ago by CybertronPC Customer SVC

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Q: QuestionWhat kind of PSU comes with this model and does it come in green? Thank you

Asked 8 years ago by Nec.

• A:Answer Nec, This unit comes with a 500w power supply unit, and unfortunately it is not offered in green through Best Buy. Thank you,

  Answered 8 years ago by CybertronPC Customer SVC

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Q: QuestionWhat is game play like on demanding games? Especially on ultra graphics.

Asked 7 years ago by Mike.

• A:Answer Mike, Thank you for your interest in this Palladium gaming system! As to your question, the answer would be yes to some, but not all; it will depend on what you consider to be a "demanding game", and its system requirements. If you would like, please feel free to contact our Friendly Customer Service Team - they will gladly assist you with finding the best CybertronPC system offered here at Best Buy, to suit your current and future gaming needs. We can be reached via email at [email protected], or toll-free by phone at 855.490.2569!

  Answered 7 years ago by CybertronPC Customer SVC

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Q: QuestionWhat is the maximum amount of ram that can be installed and in what configuration? Info page says two slots only? Would like to get to 32G

Asked 8 years ago by Questioneverything.

• A:Answer Questioneverything, In the current configuration, which can be subject to change, the motherboard has two available RAM slots, supporting a total of 32GB (2x16GB). Right now the system ships with 2x8GB sticks, so to go up to 32GB, you would need to replace both sticks. Thank you,

  Answered 8 years ago by CybertronPC Customer SVC

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