Questions & Answers

Q: QuestionCan I use this Cync Smart Switch to replace an existing three-way switch in my home?

• A:Answer Yes, this Cync Smart Switch is compatible with three-way and multiway setups. You can replace existing three-way switches or convert single-pole switches using two or more of these smart switches.

Q: QuestionWhat is the minimum wattage requirement for bulbs used with this Cync Smart Switch?

• A:Answer The minimum wattage requirement for this Cync Smart Switch is 15 watts. If using bulbs less than 15 watts, you'll need to use the included bulb adapter.

Q: QuestionDoes adding a Cync Smart Switch allow you to control traditional lights with smart features?

• A:Answer Yes, adding a Cync Smart Switch gives you smart control of traditional bulbs.

Q: QuestionCan I still control my Cync smart bulbs with voice commands if the Cync Smart Switch is turned off?

• A:Answer Yes, the Cync Smart Switch maintains voice and app control at all times. This means your Cync smart bulbs will still respond to voice commands even if the wall switch is turned off.

Q: QuestionHow does the illuminated light ring on the Cync Smart Switch help?

• A:Answer The illuminated light ring on the Cync Smart Switch makes it easy to locate the switch in the dark.

Q: QuestionHow does the Cync Smart Switch help save energy?

• A:Answer The Cync Smart Switch allows you to set customized schedules for your lights. You can schedule them to automatically turn off when you're away, helping you save energy and reduce electricity bills.

Q: QuestionDoes this Cync Smart Switch require a separate hub to connect with my Google Home?

• A:Answer No, this smart switch does not require a separate hub. It can connect directly to your Google Home device using its built-in Wi-Fi.

Q: QuestionIs the C by GE app required to control this hardware, or can the switch be "discovered" by other apps and controlled by them instead of the C by GE app? Same question for the smart plugs mfged by C by GE.

Asked 4 years ago by dogowner24.

• A:Answer I needed the app to install it but afterwards I have been using Alexa to control them. Hope that answers your question.

  Answered 4 years ago by MamameeyuhVerified Purchase

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Q: QuestionWill this switch work with a 4 T-12 tube fluorescent fixture? What is the maximum amperage the switch can handle?

Asked 3 years ago by Blair.

• A:Answer I don't think so. My garage lights are 4 T-8 tube fluorescent tubes and they don't quite work with this light switch. The light tubes do switch on but have trouble staying steady. Fluorescent tubes are also not officially supported by this 3-wire switch, which probably has something to do with the way it "steals" power from the line/load without the neutral wire. The switch is rated at 5A for incandescent lights but only 1.25A for LEDs. I am not exactly sure why the difference in amperage ratings but it should be the same as most other light switches.

  Answered 3 years ago by William

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Q: QuestionIn order to replace a three way switch, do I need two of these switches to have on both ends or can I just replace one and leave the mechanical paddle switch?

Asked 4 years ago by Ed.

• A:Answer Hi, Ed. Thank you for reaching out with your question. You would need both locations to have C by GE Smart switches in order to work. I hope this information helps! if you have anymore questions, please do not hesitate to email [email protected] or call 1-844-302-2943. - C by GE Support

  Answered 4 years ago by Cync Support

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Q: QuestionDoes this switch require a neutral wire

Asked 4 years ago by weer0003.

• A:Answer Hi Weer0003, the 3 wire smart switches do not require a neutral wire.

  Answered 4 years ago by Cync Support

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Q: QuestionMy apartment building is from the late 1960s. The light switches have only two wires, red and black. Can this still be used?

Asked 3 months ago by KrysRayn.

Q: QuestionWill this switch work for outdoor flood lights? Looking to connect to a garage switch that covers 6 attached flood lights.

Asked 1 year ago by ratatum.

• A:Answer Thanks for this great question! Yes, Cync 3-Wire (No Neutral) Smart Switches can be used to control floodlights. Our 3-Wire (No Neutral) switches require a 15W minimum load. Please feel free to contact us at 1-844-302-2943 if you have any questions. -Cync Support

  Answered 1 year ago by Cync Support

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Q: QuestionDoes this switch work with regular light bulbs? Do I need to buy GE smart light bulbs?

Asked 2 years ago by Mfc.

• A:Answer I didn’t and it worked with different bulbs I have in different rooms. Incandescent, led. None were smart bulbs.

  Answered 2 years ago by RsheppydogVerified Purchase

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Q: QuestionWill it work with 5 gzh wifi?

Asked 4 years ago by JinHee.

• A:Answer No it does not. It requires a 2.4GHz WiFi network.

  Answered 3 years ago by William

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Q: QuestionWill this work with Google Nest WiFi that uses the same SSID for both 5GHz and 2.4GHz?

Asked 1 year ago by FrankKCrml.

• A:Answer Thanks for a prompt answer Cync Support. The problem I have had with other similar products is that their app looks at the phone I am running the app on and sees that it is connected on the 5GHz and assumes that SSID is 5GHz only and keeps asking user to pick up a 2.4GHz SSID. So you are stuck. So the question is this, is your app. smarter than that?

  Answered 1 year ago by FrankCrml

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