A:AnswerI had a drive that was failing, and I requested them to clone the drive. They said they would but no programs, files or printer drivers were cloned, just basically the windows license. I was disappointed.
A:AnswerThey would most likely have to remove the drive from the outer casing and test to see if it's just the usb port that stopped working or the drive itself. You would just have to give them permission to open it up for the transfer and yes it could be transferred to an internal hdd. The data transfer service would be $99.99.