Questions & Answers

Q: QuestionWould you be able to recover/ help transfer the data/photos from the Hp Simplesave 1000h to some other place even when it is not compatible with Windows 10? I've tried running it through compatible windows 7 mode but the application will still not open.

Asked 4 years ago by Mary.

• A:Answer Thanks for your question, Mary! We may be able to transfer your data to another external hard drive or computer, but we'd have to check out the drive first to be sure. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionCan you help me get back permanently deleted photos from my iCloud on my iPhone or Mac that’s been gone for over 30 days by restoring my iPhone to an old back up? Or anything else?

Asked 4 years ago by Maddie.

Q: QuestionHow discrete are Geek squad workers? Do they look at our private files when recovering data from external hard drives?

Asked 4 years ago by Privacyrequested.

• A:Answer Hi there. Thank you so much for your question! Geek Squad agents are held to very high standards regarding client privacy. They are not to look into private files while performing data transfers, recoveries, etc. I hope this helps out. If you have any specific questions with this, we'd love to hear it. You can reach out to your local Best Buy's Geek Squad or call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI downloaded pictures from my iPhone to my Mac through iCloud and then deleted them off my iPhone and then they automatically deleted off my Mac as well. Can I go to an old backup on my phone to get the photos back or download a data recovery program?

Asked 4 years ago by Maddie.

• A:Answer Hi there, Maddie. Thanks for reaching out about this. I'm sorry to hear about what happened! If your iCloud was set to store previous backups, we may be able to "revert" those pictures back to the devices by going back to an older save. I hope this helps out! I'd recommend not saving any pictures until we look at it. This can lessen our chances of success. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionMy external drive makes a beeping noise and I cannot open my files. Can you recover the data or is there something else I need to do to retrieve my files? The external drive is a Seagate with 2TB. Thanks

Asked 4 years ago by Ally.

• A:Answer Thanks for your question, Ally! We may be able to recover the data, but we’d want to check the external drive out first to be sure. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionMy Iphone8 was stuck on the apple logo (tried button reset) eventually taking my phone to a local shop where the guy was able to fix it but couldn't retrieve any data bc of some corrupted data or chip. Would it have been the same if I got it fixed here?

Asked 4 years ago by Jennie.

• A:Answer Hi Jennie. Thank you for your question! It's hard to say without knowing the situation fully. However, there are situations like this where the only way to come out with a functioning phone is to reset the whole thing. This sometimes can mean losing data. If you would like, you can head into your local Best Buy store and talk to one of our mobile specialists to see if anything can be done. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionMy computer crashed and I lost my e-mails with information. Are you able to retrieve e-mails? I believe Windows 7 . Thank you. Have a Blessed Day

Asked 4 years ago by emy.

• A:Answer Hi there. Thank you for reaching out to us about this. I'm very sorry to hear about what happened! We can absolutely try and see if we can retrieve your lost data. Let's get you into your local Best Buy for an appointment and we'll talk over what can be done. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy. Thank you and you as well! We look forward to seeing you.

  Answered 4 years ago by GeekSquadSupport

  
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Q: Questioni have a external harddrive that i need to get files off becuse most i cant get anymore and i just need it to work so i can transfer the file over to my replacement harddrive

Asked 4 years ago by GregSchneiderhan1.

• A:Answer Thanks for reaching out, Greg! We may be able to help transfer your data off your external hard drive, but we would have to check out the device(s) first to be sure. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy or call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionCan photos on a scan disk that were accidentally removed with camera be retrieved?

Asked 4 years ago by Hart.

• A:Answer Hi there. Thanks for reaching out about this! It may be possible. We'd be happy to take a look and try! To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI have an SSD drive that is no longer being recognized. Can you guys get data from that?

Asked 4 years ago by Dave.

• A:Answer Hi Dave. Thanks for reaching out for this. Even though it sounds like the drive is failing, we'd be happy to look at it and give our best shot. In the meantime, do not use the drive at all. If this is in a computer, do not use it. That will reduce our chances of retrieving the data. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionCan you guys do account recovery’s?

Asked 4 years ago by AddisonBrock.

• A:Answer Hi there. Thank you for reaching out about this. We may be able to do an account recovery. We'd like to know more about what you're looking to have done. Sometimes an account recovery is only possible through that company. We'd recommend reaching out to your local Best Buy store to see if we're able to do this work. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionTrying to recover deleted files from an old LG Chocolate phone. When I connect this phone to the computer it is not recognized. I have tried downloading the driver. I looked for debugging and developer mode on this phone. I just can't link the two.

Asked 4 years ago by Irish.

• A:Answer Hi there. Thanks for reaching out about this. We may be able to assist in recovering deleting files. We'd recommend creating an in store appointment with our Geek Squad to see if it's possible. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionIs this service widely known and advertised? I remember seeing Geek Squad commercials, but I don’t remember if they made a point about recovering a HDD you accidentally deleted.

Asked 4 years ago by mnewell.

• A:Answer I did not know about this service until I had a problem with my hard disk drive. Local Geek Squad team members explained the process to me then.

  Answered 4 years ago by WisOldBlueVerified Purchase

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Q: QuestionCan you guys solve a hard disk error 301 in a hp pc laptop. If you guys can do that then what is the price.

Asked 4 years ago by Karla.

• A:Answer Hi Karla. Thanks for reaching out about this! I'm sorry you're running into issues. We should be able to work on this and help out. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI forgot the password to my external hard drive and my laptop has now been reimaged. I do not have the recovery key. Can my files be recovered from the external hard drive if I brought it in for assistance?

Asked 4 years ago by Surflikeagirl.

• A:Answer Hi there. Thanks for reaching out about this. I'm sorry to hear about the situation! It's possible we can do it. We'd recommend connecting with your local Best Buy's Geek Squad to be sure. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI have a laptop hdd that failed. I removed it to a hdd external case to try and pull the data off to a new laptop. Unfortunately the hdd doesn't show up when connected. I've done this in the past but can't get it this time. Can you recover the data?

Asked 4 years ago by Ejacoby1.

• A:Answer I can't speak to your specific case, but I had an external 2TB HD and the Geek Squad Data Recovery team was able to recover my Data. The service is not cheap but I purchased the Total Support option and it helped lower the cost but it still was expensive, but they were able to retrieve my data.

  Answered 4 years ago by TocasinoVerified Purchase

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Q: QuestionI am not able to open a document from my flash drive in excel that I need asap and is a very important document. Can you assist with this?

Asked 4 years ago by Lynn.

• A:Answer Hi Lynn. Thanks for reaching out for this! We can definitely assist. You can either chat with us on our website or call us at (800) GEEK-SQUAD or (800) 433-5778. From there, we can likely remote in and help out.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionDead system with live data....Can you retrieve data from a Surface Pro that has a dead battery and will no longer take a charge?

Asked 4 years ago by Stephie.

• A:Answer Thanks for your question, Stephie! We may be able to recover your data, but we'd have to check out the unit first to be sure. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionAre you able to print out a series of text messages fron my Android phone for a court case?

Asked 4 years ago by Jack.

• A:Answer Are you able print text messages for a court case

  Answered 2 years ago by Anonymous

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Q: QuestionI did a factory reset of a Galaxy J3 phone without backing up the data. Can you recover my text messages and contacts?

Asked 5 years ago by Anonymous.

• A:Answer Hi there. Thanks for your question. I'm sorry to hear about your phone's data. It's possible to recover the data. We would need to see it either in our Geek Squad or in your store's mobile department. Please get in contact with your local store to see if either of those are possible. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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