Questions & Answers

Q: QuestionI have a camera system now it's an HD 1080p 16 channel with 16 bullet cameras model HD2 t16 B16 is this DVR compatible with the cameras that I have installed now or do I have to take down all the cameras and replace them with the new cameras

Asked 5 years ago by Diceman.

• A:Answer Diceman, thanks for the question. You would need to replace the cameras. The 4k System uses updated cameras and wiring that has different shielding. If you should have any other questions please contact our support team by phone, email or live chat! Martin R. | Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

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Q: QuestionDo you the cameras record 24 seven or do they only record when motion is detected

Asked 5 years ago by Jer.

• A:Answer Great question, Jer! You can choose to record 24/7 or motion only, whichever fits your needs! Thank you for your interest in Defender! Melissa C. | Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

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Q: QuestionIs this device have Alexa compatibility?

Asked 5 years ago by Gamermomma.

• A:Answer Thank you for your question, Gamermomma! Our systems are not compatible with Alexa. Thank you for your interest in Defender! Melissa C. | Levana Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

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Q: QuestionDoes the power run along the 60' cables or do you need to have each camera near an outlet to power it?

Asked 5 years ago by DanD79.

This question was asked about the related product: Defender - 4K Security System 4-Channel, 4-Camera Indoor/Outdoor Wired 2160p 1TB DVR Surveillance System

• A:Answer don't these answers contradict each other?

  Answered 5 years ago by workmanrob

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Q: QuestionI have a 16 Chanel Defender AI analog system 4K My It runs 24/7 days a week. It is about 4 months old. My DVR started making a rrrrrr sound What could be the problem ? Thank You Fred

Asked 8 months ago by Fred.

Q: QuestionWhat moniter is compatable to the defender 4k system?

Asked 1 year ago by DKH.

This question was asked about the related product: Defender - 4K Security System 4-Channel, 4-Camera Indoor/Outdoor Wired 2160p 1TB DVR Surveillance System

Q: QuestionCan I install a second 4tb hard drive? I see there is wiring for the second drive. And how does the second drive work ?

Asked 2 years ago by MarkB.

Q: QuestionI set up this system using my husbands email address. We are getting a divorce. Is there a way to change the email address associated on file without bothering him? The cameras are at my house.

Asked 3 years ago by MissH.

Q: QuestionI have tried various tutorials and can't get notifications to work. I installed the app and I can see my cameras. I have my notifications on. I added my email on my terminal, i added a monitor and a mouse to my dvr. But I am not being notifiedof motion

Asked 3 years ago by WendyM.

Q: QuestionWhat is the push button for on the 4k wired cameras?

Asked 4 years ago by Anonymous.

• A:Answer It is the factory reset button

  Answered 3 years ago by joecable

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Q: QuestionAre you planning on adding support for Alexa?

Asked 4 years ago by Emory.

Q: QuestionHow to you assign camera slot to custom arrange on monitor

Asked 4 years ago by Derrin.

Q: QuestionI just hooked up my Defender 4 k and it keep putting a signal sound. How do I stop it

Asked 4 years ago by Dan.

This question was asked about the related product: Defender - 4K Security System 4-Channel, 4-Camera Indoor/Outdoor Wired 2160p 1TB DVR Surveillance System

Q: QuestionOur cameras show offline on my phone after a power outage. Now that the power is back, they are still offline. How do I restore the connection?

Asked 5 years ago by ShelterLady.

Q: QuestionCan you add dome cameras to the system?

Asked 5 years ago by Billy.

• A:Answer Thank you for your question, Billy! At this time we do not manufacture dome cameras for the Defender 4K system. Thank you for your interest in Defender. Melissa C. | Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

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Q: Questiondo you know to record audio what I need to buy any model name suggests/

Asked 5 years ago by Anonymous.

• A:Answer Thank you for your question! While you can use a third party microphone with a BNC connection, we are unable to provide any suggestions as we do not test microphones with our DVR. Thank you for your interest in Defender. Melissa C. | Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

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Q: Question1. Does the system record audio? 2. Can I Bluetooth it with my cell phone on WIFI so I can watch and listen anyplace in the world 24/7?

Asked 5 years ago by Kenny.

• A:Answer Great question, Kenny! The cameras can be seen through the Defender 247 app anywhere where you have a good data connection. The system itself does not come with audio but you do have the option of adding a third party microphone. We do always suggest checking the laws in your state or province before adding a microphone component! Thank you for your interest in Defender! Melissa C. | Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

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Q: Question1. Do you have to have internet/wifi to view cameras on phone? 2. How long are the cables? I have a 25000+ sqare feet building to put cameras in and 60 or 100 foot cables will not do the job? thanks

Asked 5 years ago by milesdad.

• A:Answer Thank you for your question tireman1205! The DVR does need to be connected to and ethernet cable that is less that 30ft in length. We do not recommend placing the cameras more than 120ft away from the DVR in order to ensure optimal viewing quality! Thank you for your interest in Defender! Melissa C. | Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

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Q: QuestionAre there any issues with switching the 60' video cables with a longer ones? At what point should it affect the signal ? 100', 140'?

Asked 5 years ago by Wjmrtnz.

This question was asked about the related product: Defender - 4K Security System 4-Channel, 4-Camera Indoor/Outdoor Wired 2160p 1TB DVR Surveillance System

• A:Answer Thank you for your question, WillM! We do not recommend extending the cables beyond 120ft to ensure that you are getting the highest quality picture! Melissa C. | Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

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Q: Questionthe system has both hdmi and vga outputs. will the signal output to both to run two monitors simultaneously?

Asked 5 years ago by workmanrob.

This question was asked about the related product: Defender - 4K Security System 4-Channel, 4-Camera Indoor/Outdoor Wired 2160p 1TB DVR Surveillance System

• A:Answer Thank you for your question, workmanrob! The DVR can only be viewed by HDMI or vga and can not be viewed simultaneously! Melissa C. | Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

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