Questions & Answers

Q: QuestionCan I access the camera feed through the 2.4 wifi on a pc?

Asked 4 years ago by Roger.

• A:Answer No, the camera can't be accessed directly by IP address.

  Answered 3 years ago by night

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Q: QuestionI had thought while doing research, there was a way to turn off the little lights on cameras but cannot find anything now. Was it this camera?

Asked 4 years ago by Jewels.

Q: QuestionHello experts, I have activated continuous recording: Video storage, Continuous Video recording, storage period, everything is set and looks goo but still there is no recording. What am I missing? Any tips please. Thanks

Asked 4 years ago by Khan.

Q: QuestionWill this camera work on a Smart TV app?

Asked 4 years ago by Hermanator.

• A:Answer No, the camera can't be accessed directly by IP address.

  Answered 3 years ago by night

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Q: QuestionWhat is the temperature range this camera is designed to operate?

Asked 4 years ago by NOCORIder.

• A:Answer -30C to +50C Ingress protection IP67

  Answered 4 years ago by Jim1Verified Purchase

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Q: Questioncan the camera be viewed on my smart tv?

Asked 5 years ago by tmymly.

• A:Answer No, I can't be accessed directly.

  Answered 3 years ago by Night

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Q: QuestionWill this camera work through something like Apple TV and connected to my living room TV to watch live 24/7? Will the live stream be continuous or does it time out and I have to start the live stream over? What is the time frame for each live event?

Asked 5 years ago by Michael.

• A:Answer Thank you for your question, MichaelL! These cameras are not compatible with Apple TV but can be viewed Live in the Defender 247 app! Melissa C. | Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

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Q: QuestionHow long is the power cable and plug, seems a little short for outside use?

Asked 5 years ago by PeteRose.

• A:Answer Thank you for your question, PeteRose. The Guard power supply is 10 ft in length and it also includes a 25ft camera power extension for a total of 35ft. Thank you for your interest in Defender! Melissa C. | Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

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Q: QuestionIf i just purchased a 4 channel wired system, can these cameras be added to that system or would it be completely different? If i can add them to the wired system, up to how many can I add?

Asked 5 years ago by Shawnd44.

• A:Answer Thank you for your question, Shawnd44. The Defender Guard is an independent wireless camera that connects to its own app and is not compatible with our 4K wired system. Melissa C. | Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

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Q: QuestionIs this camera compatible with the ring app?

Asked 5 years ago by Mom03.

• A:Answer No, the camera can't be accessed directly by IP address.

  Answered 3 years ago by night

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Q: QuestionInfo I read says this camera will not work with a 5G WIFI Network. What system do you need to use this camera? I have an Iphone 8.

Asked 5 years ago by Maggie.

• A:Answer It use 2.4 GHz band.

  Answered 5 years ago by Thiet

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Q: QuestionOnce the SD Card is full, does new content get recorded over the oldest or will nothing new be recorded until it is manually deleted?

Asked 5 years ago by Tvicks.

• A:Answer Hello there Tvicks. With the Defender Guard IP camera, you can set it to either automatically overwrite the oldest footage once the SD card is full, or you can set it to stop recording until you cleared the footage from the SD card. Please contact our support department and we will be glad to assist you with any further questions. We are available by phone, email or live chat.- Lauren A. | Defender Customer Experience Expert | www.defender-usa.com | Defender Customer Support: 1-866-946-7828

  Answered 5 years ago by Defender Customer Support

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Q: QuestionI'm having an issue with the night vision. My night vision isn't turning on due to having the porch light on and backyard light. I have to turn off the lights completely for the night vision to active . Is there any way to set night mode manual?

Asked 5 years ago by DarkRath.

• A:Answer Hello Rathalos, thank you for the question. The night vision on the Defender Guard is automatic. There is no manual switch in the app which allows you to bypass the sensor. If you have any additional questions we will be glad to assist you. You can also reach us via our website, phone or chat. www.Defender-usa.com Defender Customer Support: 1-866-946-7828. Martin R. | Defender Customer Experience Expert.

  Answered 5 years ago by Defender Customer Support

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Q: QuestionWill this link with the rest of my defender cameras?

Asked 5 years ago by Anonymous.

• A:Answer Hello there and thank you for this great question! The Defender Guard is an IP camera that works independently from any our of NVR systems. It connects to the Defender Guard app using your wi-fi and records to an SD card that is inside the camera. It will not link with any of our other security systems. If you have any additional questions we will be glad to assist you. You can also reach us via our website, phone or chat. -Lauren A. | Defender Customer Experience Expert | www.Defender-usa.com | Defender Customer Support: 1-866-946-7828.

  Answered 5 years ago by Defender Customer Support

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Q: QuestionDoes this camera have to have electricity ? or is it battery powered? Can you recommend one of your cameras that is wifi and battery operated?

Asked 5 years ago by CoachKarl.

• A:Answer Yes, you need a 110 volt outlet.

  Answered 5 years ago by Reviewed

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Q: QuestionCan I record to my pc or do I have to subscribe to the manufacturers cloud service to view video?

Asked 5 years ago by Fred.

• A:Answer No, the camera can't be accessed directly by IP address.

  Answered 3 years ago by night

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Q: QuestionDoes this require a yearly subscription to use any cloud-based services or the app?

Asked 5 years ago by JamesG.

• A:Answer No annual subscription, the videos are stored right to the SD card.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionWill this work in a dark back yard?

Asked 5 years ago by LInda.

• A:Answer Yes, I think it would. The Infra-red vision is pretty good on this. Wifi doesn't seem to be the strongest on mine. Suggest to keep it within 20 yards or so of your router if using WIFI.

  Answered 5 years ago by RDJMurrietaVerified Purchase

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Q: QuestionIf I remove the SD card from the camera, would I be able to view the recorded information on a PC or must I do so through the app?

Asked 5 years ago by HardoiD.

• A:Answer Hello HardoiD, that is a great question, you can definitely view the footage on a PC/MAC if you remove the SD card and use it in one of those. You may need to install additional video codecs depending on what your system has available. If you have any additional questions we will be glad to assist you. You can also reach us via our website, phone or chat. www.Defender-usa.com Defender Customer Support: 1-866-946-7828. Martin R. | Defender Customer Experience Expert.

  Answered 5 years ago by Defender Customer Support

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Q: QuestionHow close to the router does this have to be?

Asked 5 years ago by Shari.

• A:Answer Hello Saw, thanks you for the great question. The range from the router can be up to 150FT if it is clear line of sight. If there are buildings, wall, or other structures in between the router and camera that can reduce the rage of the Defender Guard. If you have any additional questions we will be glad to assist you. You can also reach us via our website, phone or chat. www.Defender-usa.com Defender Customer Support: 1-866-946-7828. Martin R. | Defender Customer Experience Expert.

  Answered 5 years ago by Defender Customer Support

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