Questions & Answers

Q: QuestionHow much storage does this Dell gaming laptop have?

• A:Answer This gaming laptop comes with a 1TB SSD.

Q: QuestionDoes this Dell laptop come with speakers?

• A:Answer Yes, this laptop has built-in stereo speakers with Dolby Audio.

Q: QuestionWhat type of memory does this Dell laptop use?

• A:Answer This Dell laptop uses DDR5 memory.

Q: QuestionWhat is the screen size of this Dell laptop?

• A:Answer This Dell laptop has a 16-inch screen.

Q: QuestionWhat is the maximum battery life of this Dell laptop?

• A:Answer This Dell laptop has a battery life of up to 6 hours.

Q: QuestionDoes this Dell laptop have a built-in microphone?

• A:Answer Yes, this laptop has a built-in microphone.

Q: QuestionHow bright is the display? how many nits...

Asked 1 year ago by macdaddy.

• A:Answer According to the Dell G16 7630 Owner's Manual it's 300 nits

  Answered 1 year ago by elbie

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Q: QuestionDoes this laptop have space to connect extra 2TB SSD?

Asked 11 months ago by GermanM23.

• A:Answer it has a empty slot for a 30mm ssd and the 1tb it already has on.

  Answered 10 months ago by Minty

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Q: QuestionDoes this laptop need cooling pad ?

Asked 10 months ago by FarbodK.

• A:Answer if u you gonna be playing games on this laptop all the time u should definitely buy a cooling pad because all laptops eventually run into overheating issues, i got a cooling pad on mines and it never heats up at all while playing high end games.

  Answered 10 months ago by Minty

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Q: QuestionDoes this laptop come with Microsoft Office Suite or equivalent? Is it suited for both gaming and work ?

Asked 4 months ago by Mike.

• A:Answer There is no software included. Then computer is good for gamine as well.

  Answered 4 months ago by Joy Systems

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Q: QuestionHow much does this laptop weigh ?

Asked 5 months ago by Anjali.

• A:Answer Dimensions Product Height 1.01 inches Product Width 14.05 inches Product Depth 11.37 inches Product Weight 6.3 pounds

  Answered 5 months ago by Joy Systems

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Q: QuestionDoes this laptop have a direct ethernet port. It looks like it.

Asked 5 months ago by JOe.

• A:Answer Yes

  Answered 5 months ago by Joy Systems

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Q: Question3 days ago, I opened my 2 week old G16 and I can no longer connect to my wifi. Every other device on our network is working fine. Is there a keyboard combination that turns this on/off? Please help!

Asked 5 months ago by Annie.

• A:Answer Please check your computer and paperwork. You will find contact information for warranty support

  Answered 5 months ago by Joy Systems

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Q: Questioncan you upgrade the rtx grafics to 16 g ram

Asked 8 months ago by Randyj13.

• A:Answer The NVIDIA GeForce RTX 4060 graphics card in the Dell 16" 13th Generation Gaming Laptop with an Intel Core i9 processor comes with 8GB of GDDR6 VRAM. Unfortunately, the VRAM in the GPU is not upgradable, as it is integrated directly into the graphics card hardware. Upgrading the amount of VRAM typically requires replacing the entire GPU, which is not possible in most laptops, including this one, since the GPU is often soldered to the motherboard. For improved performance in demanding tasks, you would need to consider a laptop with a more powerful GPU, such as an RTX 4070 or RTX 4080, which offer higher VRAM capacities (12GB or more) if that meets your needs.

  Answered 7 months ago by YourDellTeam

  
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Q: QuestionHow many m.2 slots does this have what gen is it? 4 or 5?

Asked 8 months ago by Hosi.

Q: QuestioneDoes this notebook have a Thunderbolt port to connect the screen to a usb -c?

Asked 8 months ago by gustavo.

• A:Answer The "from the manufacturer" says "3. USB C 3.2 Gen 2 with Display port Alt-mode" and alt-mode is the feature that Thunderbolt leverages so possibly. On the Dell site, G16 7630 is listed as having a thunderbolt port. Annoying that it's not more clear.

  Answered 8 months ago by Jo8n

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Q: QuestionIs this computer supposed to have a D drive, because right now it appears to only have a C drive?

Asked 9 months ago by Anonymous.

• A:Answer No, the D drive is generally a recovery partition you will find on some models. Dell uses a hidden partition within the C drive.

  Answered 9 months ago by YourDellTeam

  
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Q: QuestionComputer keeps struggling to turn on. It stays on a black screen with only the keyboard turning on and off. It is driving me crazy. I got it a few days ago barely.

Asked 10 months ago by Irixia.

• A:Answer I'm sorry to hear you're having trouble with your new Dell 16" Gaming Laptop. Here’s a step-by-step guide to troubleshoot the issue where the computer stays on a black screen with the keyboard turning on and off: Basic Troubleshooting Steps Power Cycle the Laptop: Turn off the laptop by holding the power button for about 10-15 seconds. Disconnect all external devices (USB drives, external mouse, etc.). Unplug the power adapter. Remove the battery (if it's removable; many modern laptops have internal batteries). Hold down the power button for 30 seconds to discharge any residual power. Reconnect the battery and power adapter, then try to turn on the laptop. Check External Connections: Ensure that the power adapter is properly connected and supplying power. Test with a different power outlet if possible. Perform a Hard Reset: With the laptop turned off and unplugged, press and hold the power button for about 30 seconds. Release the button and then press it again to turn the laptop on. Inspect the Screen: Brightness: Check if the screen brightness is set too low. External Monitor: Connect an external monitor or TV to see if the issue is with the laptop’s display. This can help determine if it’s a screen issue or something else.

  Answered 10 months ago by YourDellTeam

  
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Q: QuestionI would like to know if the charger is compatible with a supply voltage of 220 volts at 50 Hz or 110-220 volts at 50 Hz.

Asked 10 months ago by Mica.

• A:Answer The part is based on UAS Voltage

  Answered 9 months ago by Joy Systems

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Q: QuestionWhat's the Color Gamut on this machine? sRGB = ?%, DCI-P3 = ?%, AdobeRGB = ?%

Asked 10 months ago by HAli.