A:Answer Windows 7 is indeed included with your laptop, but some additional steps may be necessary if you haven't been able to activate the operating system using the included product key. If you haven't already done so, you may wish to try the troubleshooting steps outlined in this article on Microsoft's official support site:
http://windows.microsoft.com/en-us/windows/help/genuine/faq
Remember that you can also always visit your local Best Buy store or contact the warranty support hotline listed on your owner's documentation for assistance.