A:Answer 3-Years Advanced Exchange Service and Premium Panel Guarantee
Essentially they just replace your monitor with a refurbished one. It's pretty lame. I had bought two of these monitors on sale. Both were manufactured on 2017. One of the monitor had a dead pixel, but instead of returning it to Best Buy I decided to go with Dell instead. The monitor price went back up in best buy and I didn't want to pay extra to exchange it. So Dell did some troubleshooting, and started the exchange process. What I won't mention is the TERRIBLE dell customer support, I could hardly understand the person and it took 2 days. When I received the exchange, I got it all set up. I noticed a huge difference in the color calibration. I tried to correct it to my original one, but it was impossible. Then I noticed the manufacturing date... 2015. They sent me a 2 year old monitor.
I ended up returning their exchange monitor back to them and took the broken one back to best buy.