A:AnswerHi John, We are very sorry to hear about the issues you are experiencing with your machine. A representative at our call service center will be happy to help you, please contact us at 800-322-3848.
A:AnswerThis indicates that the unit requires decalcification to remove the hard water scale build-up inside. Purchase either a pre-made product meant for this, a vinegar solution, or more commonly used, a citric acid solution.
A:AnswerPress the round power button on the front. Give it a few mins to let the water get hot. Then on the left side is a dial. Turn that towards to lil coffee cup/ up. Once you have brewed your cup of espresso turn that dial back to closed. Then if you need to do any steaming turn that same dial down. And the again back to closed when done. ( Make sure you keep the dial closed and the power off on the espresso side when not in use. )
A:AnswerYes on both sides of the machine. The amount is the same as it would dispense in coffee or espresso. The espresso side does about a cup of tea.