Questions & Answers

Q: QuestionI have a Toshia 55 inch smart TV, great condition, still has the plastic around it, lately the tv will not stay on and the the red light indicator on flashes and then goes off i have unplugged for over 24 hours, still does not come on

Asked 5 years ago by NikkiB.

Q: QuestionI have a Acer that I purchased on 05. Its making a loud buzzing noise and it will not connect to my wifi. I haven't used it in a few years. Also the only way it will come on is if the power cord is connected. Is the $149 fee also for repair if I was

Asked 5 years ago by Anonymous.

• A:Answer Hi there. Thanks for your question! I'm sorry to hear about the issues with your Acer computer. We should be able to help out with that. I'd actually recommend looking into Total Tech Support if you don't have it. Among hundreds of services, this will cover diagnosis and repair, preserving any data on the device and more. To get started, please www.geeksquad.com/schedule to set up a free consultation at your local Best Buy. We'll be able to go over the computer in the store and decide what you'd like to do.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questioncan you help me? my phone keeps getting hacked & i have no idea how people can get a hold with seeing my texts, phonecalls & seeing my social media & what i look up on the web without having my phone in their hands

Asked 5 years ago by gogeta.

• A:Answer Sorry to hear about your phone issues. We may be able to help get this resolved, but we'd want to check the phone out first to be sure. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy TV remote freezes (Harmony 665)- push many buttons and it works - freezes again. Tried rebooting DVR. Is the problem in the Remote or the DVR? Got new replacement Remote about 6 months ago.

Asked 5 years ago by Flaglady.

• A:Answer Thanks for your question. There could be an issue with the Harmony remote or the programming. We may be able to help troubleshoot the issue over the phone. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have a PlayStation 3 and a insignia tv can i play my play station 3 on my insomnia tv and how do i hook it up

Asked 5 years ago by Anonymous.

• A:Answer You should be able to connect your PlayStation 3 to your Insignia TV. For support with hooking it up, please call us at (800) GEEK-SQUAD or (800) 433-5778 as we would need to know your TV's specifications.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy Brother printer is printing with letters showing as white and all other portions of the age printing black. How do I reverse this?

Asked 5 years ago by rlberman.

• A:Answer It’s always frustrating when tech doesn’t work the way we expect it to. We may be able to help getting this issue resolved. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionLenova laptop: signs on with Portuguese, although it was set up with English

Asked 5 years ago by Natalie.

• A:Answer We should be able to help get your computer back to the desired settings. For support with this, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy or call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI got a "NOTICE" on line that my computer was breached and instructed to call a phone #. Unfortunately I did call and gave the guy access to my laptop. For $199 for a 1 year period he "Repaired" my unit. I think I was conned. Can I stop by a store to fix?

Asked 5 years ago by Johnny.

• A:Answer We encourage having one of our Geek Squad Agents take a look at your computer and assess any needs. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have a Dell Inspiron 11 3000 Series 2-in-1 laptop, and I'm having issues factory resetting it to increase its operating speed. Is factor resetting a laptop something that Geek Squad would be able to assist with, and, if so, about how much would it be?

Asked 5 years ago by Faridah.

• A:Answer We should be able to help with getting your computer back to factory settings. For support with this, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI'm in the process of setting up the IPAD I purchased from Best Buy and now can't access due to password issue. How do I reset my access password?

Asked 5 years ago by noaccesson1206.

• A:Answer We may be able to help getting your password reset or the device back to factory settings. For support with this, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHi! My laptop is saying that it can’t start up. It’s giving me options to reset the computer. I’ve tried every other option it gave me but that. I need to buy an external hard drive to back up everything before I reset. Does Best Buy charge to diagnose?

Asked 5 years ago by CRE.

• A:Answer There is a charge for a full diagnostic, but we can check the computer out for free at a consultation. Based on that, we can let you know if we feel a full diagnostic is worth it. Head over to www.geeksquad.com/schedule to set that up.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy iPhone won’t stop resetting itself. I tried hooking it up to ITunes on the computer and the computer doesn’t even recognize the phone is plugged in. Hard reset doesn’t work. Tried changing the sim. I don’t know what else to try.

Asked 5 years ago by Eldran02.

• A:Answer We know how important your iPhone is and we're sure it's a daily driver for you. We would never want you having issues with it. We're going to want to check out your phone in person to see how we can assist. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI purchased a new MacBook Pro and I can’t send emails. I can get emails but not send. They sit in my out box. I transferred everything over from my older MacBook

Asked 5 years ago by Roxy.

• A:Answer Thank you for taking your time to reach out to us. It can always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your emails up and running right away. We have Agents standing by to help. For support with this, you can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionAccidentally spilled milk into my Xbox one. It turns on, but shuts back off. I tried drying it off. Anyway to fix it at home?

Asked 5 years ago by Christine.

• A:Answer Milk might be good for one, but it's not so good for technology. If you purchased Geek Squad Protection for your Xbox One, you can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this. Otherwise, we'd recommend contacting the manufacturer for possible repair options.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questionplease indicate via the picture that I've sent you where to plug the RCA jacks the red and white Jack's that come off of the Sirius XM radio. Please tell me where they go into the back of my den on AVR 3808ci receiver. Thank you so much

Asked 5 years ago by Anonymous.

• A:Answer That's a terrific question. For support with this query, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy doorbell area is extremely narrow and want to know if you can install SkyBell hd on brick wall next to door Hard wired without exposing doorbell wires?

Asked 6 years ago by Val.

• A:Answer We'd want to come out to your home to scope the area out first to see what's possible Please give us a call at (800) 548-0828 to set up a free in-home consultations o we can see what's possible.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionCan you pay a monthly fee for the home remote service or does it all have to be paid up front?

Asked 6 years ago by MartyJ093.

Q: QuestionWhat is a good cheap gaming desktop computer

Asked 6 years ago by Tweety.

• A:Answer If you give us a call at (888) BEST BUY which is (888) 237-8289 or visit your local Best Buy, one of our Blue Shirts would be happy to help pick out a great gaming computer with you.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI bought a smart tv but need to get local channels live how?

Asked 6 years ago by Bobbie.

• A:Answer An HDTV antenna is required to get local channels. Alternatively, subscribing to Cable TV or Satellite TV can allow for local channels.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionI have an HP Pavilion Slimline Model 400-314. Webroot says my CPU is causing a slow system. Can I add anything to my CPU to speed it up? Or should I just get a new laptop or desktop?

Asked 6 years ago by Glenys.