A:Answer All states require a customer/clinician interaction before a prescription can be issued. In states where customers are currently able to purchase a CGM, the customer/clinician interaction can happen through messaging. In the future, customers residing in states that require a customer/clinician video visit will also be able to purchase a CGM. States requiring a video visit include Arkansas, Delaware, District of Columbia, Kansas, Mississippi, New Mexico, Rhode Island, Vermont, and West Virginia.