Questions & Answers

Q: QuestionWhy does this have only a 15 day warrante

Asked 8 years ago by Mike.

• A:Answer DJI has insisted on retailers reducing their return period to 15 days, in order to eliminate "frivolous" (their words) returns, and "sustain" sales. They forced Target to also comply to the 15 day return period. They can do this due to the nature of retail sales. DJI provides the drones to Best Buy on credit, when Best Buy completes a sale of a drone, that drone's "credit" becomes due to the vendor (DJI). When an individual returns a drone within the return period, Best Buy does not have to pay out for that sale (as its been returned). Best Buy is then able to either send the opened drone back to DJI, or accept it and sell as open box. In case of open box, Best Buy will pay DJI on same timeline as if original buy never returned it. Hope that helps.

  Answered 8 years ago by JaBo

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Q: QuestionDoes it come with one battery or two batteries and is the charger included

Asked 7 years ago by Rod.

• A:Answer It comes with 1 battery. I recommend 2 more. Also a car charger and the carry bag. I also bought a screen shade. Also purchases a tablet. Make sure you get one that u can warch the vedio from the disk in the drone. A biger screen is better, but can't be bigger than the holder on the remote. I think i got a 7.5 inch. I also got a bigger disk for the drone it doesnt record much time.

  Answered 7 years ago by JohnVerified Purchase

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Q: QuestionHello,i Just want to know if this product will be available again(phantom 4 advanced).

Asked 6 years ago by Dado.

• A:Answer Hi Dado, The Phantom 4 Advanced is at its end of life. The Phantom 4 Pro V2.0 has replaced both the Phantom 4 Advanced and Phantom 4 Pro.

  Answered 6 years ago by DJI Support

  
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Q: QuestionCan I get a replacement battery since my battery is defective?

Asked 6 years ago by RoyDoodles.

• A:Answer Only if the battery is within the warranty period. I had a battery fail with only 10 or 15 flights. I contacted DJI. They could care less about their customers issues. They would not replace the battery even though it was barely used.

  Answered 6 years ago by UnhappyCustomerVerified Purchase

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Q: QuestionThis advanced comes with remote controler

Asked 6 years ago by Victor.

• A:Answer Yes it come with 1 battery and control don’t know why don’t show but I purchase it and has very heavy duty control everything you need just need plug your phone to controller.

  Answered 6 years ago by MikeVerified Purchase

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Q: QuestionCan you use a micro SD card of 128 GB in this type of drones, and if so, how do I use it?

Asked 6 years ago by Ghost.

• A:Answer I believe you're limited to 64GB, but not a guarantee. I've only purchased 64GB.

  Answered 6 years ago by dburkVerified Purchase

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Q: QuestionWill my existing p4 adv plus remote work with this. I didn't know if the plus version drone itself is different than this one

Asked 7 years ago by Cns.

• A:Answer Yes. The Phantom 4 Pro/Adv remotes are cross compatible.

  Answered 6 years ago by DJI Support

  
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Q: QuestionWhat are the specs on the camera?

Asked 7 years ago by Dan.

• A:Answer The Phantom 4 Advanced has a camera with a 1" CMOS sensor, can shoot in 4k at 60 fps, take 20MP photos, is capable of recording in H.265, and has a mechanical shutter and manual aperture control. It also has a f/2.8 lens with a 84° field of view.

  Answered 7 years ago by DJI Support

  
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Q: QuestionDoes the free battery come with the drone if bought in store?

Asked 7 years ago by Matt.

• A:Answer Hey Matt, yes you will be able to checkout with an extra battery at no additional cost.

  Answered 7 years ago by DJI Support

  
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Q: QuestionDoes this item come with a free item. If so can it be a battery

Asked 7 years ago by Joe.

• A:Answer Mine didn't. I just paid for an extra battery. Glad I did.

  Answered 7 years ago by TenilleVerified Purchase

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Q: QuestionWhy does this have only 15 days warranty and the p4 pro one year warranty ? Thank you.

Asked 7 years ago by jararobe.

• A:Answer The warranty of both aircraft is 1 year. The 15 days is the period in which you can return the product if unopened.

  Answered 7 years ago by DJI Support

  
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Q: QuestionDoes this include the control unit does this includes control unit

Asked 7 years ago by Rod.

• A:Answer Yes

  Answered 7 years ago by JohnVerified Purchase

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Q: QuestionDoes this drone have follow me or tethered technology?? Thanks

Asked 7 years ago by Tethering.

• A:Answer yes follow me mode

  Answered 7 years ago by mikyVerified Purchase

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Q: QuestionIncluded for free Is a battery...does this mean you get TWO batteries with your purchase?

Asked 7 years ago by Chris.

• A:Answer Yes. This is correct

  Answered 7 years ago by YesItDoesVerified Purchase

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Q: QuestionWill it ship to India or if we buy in US, can we take to India? If yes, any approval or registration required from Indian Government?

Asked 7 years ago by Rajesh.

Q: QuestionDoes this come with 2 batteries or 1? The item listing states it concludes 2 free items, one being a battery.

Asked 7 years ago by Dralph01.

• A:Answer 1 battery. the other freebie is a free download for a picture or vid. . click on the free one to see

  Answered 7 years ago by mikyVerified Purchase

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Q: QuestionTell me about the warranty. Will it come back safely if we move? For example, if it takes off from the boat and the boat moves will it try to land on the water or follow the controller? How many frames/sec? Will that do slow motion?

Asked 7 years ago by Christmasmom.

• A:Answer Regarding the return to home. . . It is a GPS point and has nothing to do with the controller. If you launch it from a boat and move it will land wherever the homepoint was set, which would likely be bad. You can control the landing where ever you want though. Have fun.

  Answered 7 years ago by fanofBBVerified Purchase

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Q: QuestionDJI's Phantom 4 Advanced Quadcopter has only a 15 day warranty. Does Best Buy offer an extended warranty? If so, how long and what is cost?

Asked 7 years ago by Phantom.

• A:Answer I bought mine about a month and a half or so ago and the sales person told me they were just about to roll out the protection plan. They said it would even cover crash damage. If I remember it was about $500 for 2-3 years.

  Answered 7 years ago by fanofBBVerified Purchase

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Q: QuestionIs there anyway a top of a drone can be replaced. There a small spot where there is a little seperation, We an still fly it, One of the prop holders is a little off-not muck. If it can be fixed please send me an address. Thank you for your cooperati

Asked 8 years ago by ginger.

• A:Answer Yes, but it is expensive and difficult. The cover has some components that require resoldering if you replace the cover. DJI is your best bet for repair.

  Answered 8 years ago by JaBo

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Q: QuestionDoes the P4pro use same battery as P4?

Asked 8 years ago by Rjthomas111.

• A:Answer Yes, both units use the same 6000mAh battery.

  Answered 8 years ago by CommunityAnswer

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