Questions & Answers

Q: QuestionWhat happens at the beginning of the appointment?

• A:Answer Before the installation begins, the technician will discuss the scope of work and your personal preferences to ensure that the services purchased meet your needs and expectations.

Q: QuestionWhat is the estimated time to complete the camera installation?

• A:Answer The estimated time to complete the camera installation service is 115 minutes.

Q: QuestionHow long is the workmanship warranty?

• A:Answer This service comes with a 90-day workmanship warranty.

Q: QuestionWill the technician help me set up the app on my phone?

• A:Answer Yes, the technician will help you set up any applicable apps on your device to control the cameras.

Q: QuestionDoes the installation include connecting the camera to my network?

• A:Answer Yes, the installation includes connecting and configuring the cameras to your existing IP- or video-based network.

Q: QuestionDo I need to supply the cable for the camera installation?

• A:Answer Yes, you need to supply the wired camera and cable, which is normally included in the camera hardware.

Q: QuestionWhat does the installation service include regarding cables?

• A:Answer The installation includes concealing up to 1 client-supplied cable (up to 100' including Siamese wire) OR terminating, toning, and testing 1 existing pre-run cable.

Q: QuestionDoes this include the Nest Cam Outdoor? Also is there a bundle install price for two outdoor Nest Cameras and a Nest Hello?

Asked 4 years ago by Vince.

• A:Answer Yes includes Nest Cam Outdoor. Yes there was a bundle install price for two or more Nest Cameras.

  Answered 4 years ago by CameraInstallVerified Purchase

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Q: QuestionIf camera is not the problem but instead something else such as DC/AC converter that is not providing enough output to power the cameras.

Asked 11 months ago by Anonymous.

Q: QuestionI have the existing cameras in place from a previous DVR that has gone bad. Is it possible to purchase a service to get someone to come out to connect the DVR to the cameras? All of the cables from the previous DVR are still located in the same spot.

Asked 1 year ago by simpleman.

Q: QuestionDoes this include the quark squad service

Asked 3 years ago by Anonymous.

Q: QuestionI have 3 POE (power over ethernet) cameras I need installed, would Geeksquad be able to run 3-50' ethernet cables through my attic (wide open) to my media panel box where the switch is? I've gotten mixed answers before when asked about running ethernet.

Asked 3 years ago by wvumatt.

Q: QuestionDo you install Ring camera purchured from Ring?

Asked 5 years ago by NGWhit.

• A:Answer Yes, I installed Ring camera purchased from Best Buy

  Answered 4 years ago by CameraInstallVerified Purchase

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Q: QuestionDoes this cover installation of following model? Are there any extra / optional cost? Don't have junction box at the installation place but it is available within 100 feet. Ring - Floodlight Cam - White Model: 8SF1P7-WEN0/88FL000CH000SKU: 5839407

Asked 7 years ago by Anonymous.

• A:Answer Hello! Thanks for asking about Geek Squad installation services. Our Wired Camera Install would cover the mounting and data cabling of the camera (cable not included). Some of our Agents are certified to work with home electrical wiring, so I would recommend scheduling a site survey at www.GeekSquad.com, or by calling 1-800-433-5778 to have someone come out, take a look, and discuss options with you.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionDoes this price cover installing a ring floodlight camera in a spot where there isn't electical wire or junction box already there to mount to?

Asked 7 years ago by crash.

• A:Answer I had outlets installed by an electrician for the ring camera I chose to have installed. However, there are excellent solar options if you don't have access to electricity.

  Answered 4 years ago by DryermanVerified Purchase

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