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Hi there, this is David with Dyson. I'm sorry to hear you're having trouble with your Dyson of V11™ cordless machine. If you're in need of support with your unit, please don't hesitate to contact us directly for assistance. We do include our helpline number directly on all of our machines, and have other channels of support available to assist, should you ever need help. In this case, we request that you please send us an email at [email protected], and we'll be happy to go over your machine with you to assist further. Best wishes, David Dyson Customer Support
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