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Hi there Gail, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us. So that we can provide troubleshooting assistance, please don't hesitate to reach Dyson's support team at [email protected]. Thank you for choosing Dyson technology! Best wishes, Tia Dyson Customer Support
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