Questions & Answers

Q: QuestionI had one of these machines, but it emitted a sweet yeast smell. I tried different machines, different filters, different rooms, but it never went away unless I removed the filter completely. Any ideas of what it’s from? I would love the machine to work

Asked 6 years ago by Lesley.

• A:Answer I have the same problem but have not been able to find any information on this. I even bought a new filter and the problem returned with the new filter in less than two months. This is not an odor that is normally present in my environment that it absorbed. I think humidity is part of the problem and that it might have something to do with the filter material itself, but I'm surprised I'm not finding more people commenting about this issue

  Answered 6 years ago by Mel1

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Q: QuestionSo will my room feel more cooler with this unit or will be the same as if i put a regular fan? I underatand that will clean my air, but will circulate the same hot air around the room?

Asked 8 years ago by Carlos.

This question was asked about the related product: Dyson - Pure Hot + Cool Link 400 Sq. Ft. Air Purifier - Blue/Iron

• A:Answer No, this unit is just a fan. It will simply blow the existing air around. They seriously need to drop the word "cool" from the name. Sure, it looks 'cool', but that is about it.

  Answered 7 years ago by AnonVerified Purchase

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Q: QuestionHow is the pure hot + Cool fan heater purifier powered? I see no power cord nor specs on wattage.

Asked 7 years ago by Bill.

• A:Answer Hi Bill, this is Krystal with Dyson. Thank you for your interest in the Dyson Pure Hot + Cool Link Air Purifier. The Purifier is corded at 110-120 voltage. 1575 (Max Heat setting) 44 (Max fan setting)watts. Best Wishes, Krystal Dyson Customer Service.

  Answered 7 years ago by DysonProductExpert

  
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Q: QuestionWhat is the difference between HP01 and HP02 models.? How can I find out which one an ad is referring to as they often don't say.?

Asked 6 years ago by Teri.

• A:Answer The difference is the Link/WiFi feature. The Link feature is the ability to use the app from your phone to monitor the machine and also a remote control that can be accessed from anywhere. The original HP01 did not have the Link/WiFi feature and only the included remote control could be used. Hope this helps! The product you are looking at on the Best Buy page is the HP02. Wifi/Link Enabled Hot/Cool Air Purifier.

  Answered 6 years ago by SmurfOnABoat

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Q: QuestionDoes the filters also absorb gases such as carbon monoxide and carbon dioxide, I know that active carbon found in gas mask cartridges does.

Asked 6 years ago by Al.

This question was asked about the related product: Dyson - Pure Hot + Cool Link 400 Sq. Ft. Air Purifier - Blue/Iron

• A:Answer Hi Al, this is Kelly with Dyson. Fantastic question regarding the filtration on the Dyson Pure Hot + Cool Link. The short answer is yes; the sealed glass HEPA filter will absorb household gasses, such as carbon monoxide and carbon dioxide. The second generation filter that these units have, have three times more graphite than 1st Generation filters. They also have Tris-coated graphite crystals to capture more household odors and gases, such as formaldehyde. I hope this helps! Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionIs it ok to move this from room to room? For example moving it to the living room during the day and moving it to the bedroom at night.

Asked 7 years ago by Anonymous.

• A:Answer That is what we do. No problem. Even has a magnetic top to hold the remote.

  Answered 7 years ago by soundbyteVerified Purchase

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Q: QuestionHi, Does fan mode purify the air at the same time when set manually? Or does it only purify air in auto mode?

Asked 6 years ago by morgause.

• A:Answer Hi there, this is Krystal with Dyson. The Dyson Pure Hot + Cool is always purifying the air whether it is in fan mode, heater mode or in auto mode. While in auto mode, it will continuously monitor the air quality and turn on when it detects the air quality has fallen below the target level set. Best Wishes, Krystal Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: Questiondoes it remove mold spores?

Asked 6 years ago by tess.

• A:Answer Hi Tess, this is Krystal with Dyson. The Dyson Pure Hot + Cool link air purifier is designed to capture allergens and pollutants as small as 0.3 microns. This includes mold. Best Wishes, Krystal Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionHi. Which one is better. Tall one or small one? I have family member who has Astma and allergy.

Asked 8 years ago by Loli.

• A:Answer Hi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Pure Hot + Cool Link purifiers. Both models are designed to clean the same size area. The bigger the room, the longer the machine will take to purify it as there is more air in the room. In a room of 139ft², the purifier fan will purify the room in 27 minutes. In a smaller room, it will take less time to purify the air; in a bigger room, it will take longer to purify the air. The Hot + Cool does have the added feature of being able to use it as a heater as well as a fan for cool air, providing you with year-round use. Best Wishes, Krystal Dyson Customer Service

  Answered 8 years ago by DysonProductExpert

  
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Q: QuestionIt’s cold out. Why is it that I set my Dyson to 71° and when I get home the thing is shut off? I’ve tried every setting I can find and it always shuts off before I get home from work or wake up in middle of the night freezing. HELP PLEASE..

Asked 7 years ago by Brad.

• A:Answer Try increasing the temperature of your Dyson to 75º. Your fan takes the temperature immediately around it, so the fan may think it's 71º but if you are across the room the temperature might be 65º but the fan won't register that temp - also make sure your fan isn't next to something hot. Just try to increase the temp and it should be good to go. *make sure your not using the timer function or the "AUTO" function* Also- you shouldn't keep any heater on all the time, it's a huge fire risk and you're electric bill will be ridiculous (portable heaters by nature are terribly inefficient). There is a possibility that since you're just leaving it on all day it's overheated since it's been blowing hot air all day trying to get your room to 71º and as a fail safe mechanism the heater shuts off.

  Answered 7 years ago by SonsolVerified Purchase

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Q: QuestionDoes it work with getting rid weed smell and smoke?

Asked 5 years ago by Pam.

This question was asked about the related product: Dyson - Pure Hot + Cool Link 400 Sq. Ft. Air Purifier - Blue/Iron

• A:Answer Hello Pam, This is Miella from Dyson. The Pure Hot+Cool Link purifier works to rid up to 99.9% of toxins, VOCs and odors from the air. This does include helping rid the air of smoke and smoke smell. Hope this helps! Miella Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionCan dyson purifiers run in both 110 and 220 volts? or do I need a converter?

Asked 7 years ago by V.

• A:Answer Hi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Pure Hot + Cool Link Air Purifier. Dyson machines are built for the country in which they are purchased in and are not multi-voltage. Using a power converter is also not recommended. When purchasing a machine from the US, it will have US voltage of 110-120 volts. Best Wishes, Krystal Dyson Customer Service

  Answered 7 years ago by DysonProductExpert

  
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Q: QuestionIs this unit loud?

Asked 8 years ago by MP.

• A:Answer It's a fan. So you will hear blowing air. But it's not overbearing like some fans.

  Answered 8 years ago by MatthewVerified Purchase

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Q: QuestionDoes this Dyson work in a room if the windows are open?

Asked 8 years ago by Oceanya.

This question was asked about the related product: Dyson - Pure Hot + Cool Link 400 Sq. Ft. Air Purifier - Blue/Iron

• A:Answer Hi there! Thank you for your interest in the Dyson Pure Hot + Cool Link. While the purifier will work in a room with the windows open, it may take longer to clean the air and may not provide an accurate reading of the air quality in the room. Best Wishes, Krystal Dyson Customer Service

  Answered 8 years ago by DysonProductExpert

  
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Q: QuestionWhat square footage cover this fan?

Asked 8 years ago by dgdg83.

• A:Answer HI there! Thank you for your interest in the Pure Hot + Cool Link. The purifier fan will clean the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the room. In a room of 139ft², the purifier fan will purify the room in 27 minutes. In a smaller room, it will take less time to purify the air; in a bigger room, it will take longer to purify the air. Best Wishes, Krystal Dyson Customer Service

  Answered 8 years ago by DysonProductExpert

  
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Q: QuestionWhy does this expensive fan not come with an inexpensive ionizer? I'd rather lose the $100 Hepafilter and gain the ionizer for health and clean air too! Good luck on $100 Hepafilters.

Asked 7 years ago by Joe.

• A:Answer Bottom line: HEPA filters only use mechanical filtration. Ionic purifier can generate unwanted air pollutants such as ozone. Dyson chose the best method to filter air - pay $100 for a HEPA filter every 6 months to a year (dependent on use and surrounding air quality) to protect my toddler? Not a problem for me, but this Dyson sure is expensive like all their products, but let's be honest... they work GREAT!

  Answered 7 years ago by SonsolVerified Purchase

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Q: QuestionI see hat the older model is called a fan and heat, does this new version actually cool the air?

Asked 5 years ago by BlueHeron.

This question was asked about the related product: Dyson - Pure Hot + Cool Link 400 Sq. Ft. Air Purifier - Blue/Iron

• A:Answer Hi there, this is Kelly with Dyson. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.  Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionWHAT IS THE DIFFERENCE IN THE HP01 , HP02 AND HP03 DYSON PURE HOT + COOL LINK AIR PURIFIER?

Asked 6 years ago by COURIOUS.

• A:Answer HP01 does not have wifi capability so no app on your phone HP02 has the wifi HP03 I think has a meter on front display to show air quality

  Answered 6 years ago by HatchVerified Purchase

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Q: QuestionHow long are filters good for before needing to be replaced? One of the reasons I am interested is because I have two German shepherds. Love them, but they are dust factories. How long can I expect for filter life?

Asked 6 years ago by 14CVO.

• A:Answer Hello there, this is Kelly with Dyson. Thank you for your interest in the Dyson Pure Hot + Cool Link air purifier. Filter life is 4382 hours - if you use the purifier 12 hours every day, the filter will last about a year. You can monitor filter life within the Dyson Link App. Both the app and the machine itself will also alert you when the filter needs to be changed. I hope this was helpful! Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionIn heating mode, will the fan stop when it reached setting temperature , then wake up and work when the temperature dropped below the setting temperature? I just find my dyson hp01 blow cold air once the room temperature reached setting temperature.

Asked 6 years ago by Allen.

• A:Answer It will not stop the fan, just the heating.

  Answered 6 years ago by EddieVerified Purchase

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