Questions & Answers
- Model:
- 400714-04
- |
- SKU:
- 6554386
Q: QuestionIs this item refurbished by Dyson through the Dyson Renewed Process? Is is warrantee-ed for a year with Dyson?
Asked by Curious.
- A:Answer Hi there, this is Jenifer with Dyson. This high-quality item has gone through our Dyson refurbishment process. Each machine has passed a detailed inspection and hundreds of tests, to meet the same standards as a new machine. Refurbished hair care machines purchased directly from Best Buy will include a 1-year warranty. Please feel free to email us at [email protected] with any additional questions. Best wishes, Jenifer Voice of the Customer
Answered by DysonProductExpert
Q: QuestionI am interested by the nickel/coper one, but there is no case in the picture. Does it come with a case or not? Please reply me to know if I will order or not. Thank you!
Asked by PotentielBuyer.
- A:Answer Hello, thank you for sharing your query with us. The Dyson Refurbished Air wrap is included with the presentation case, and you will surely receive your order with this accessory. Here is the website link for your reference: https://www.dyson.com/outlet/refurbished-hair-stylers/airwrap/complete/long-nickel-copper. We are glad you are planning to choose Dyson technology, and it is our pleasure to assist you. If you have any issues or queries, please reach out of us at [email protected], in the Subject Line please include: "Dyson Review" for prompt attention to your concern.
Answered by Dyson Team
Q: QuestionIs the refurbished version like an open box ? That means the previous owner didn’t want to keep it and returned it before 60 days? Thanks
Asked by Butterfly.
- A:Answer Hello, thank you for sharing your concern with us. Dyson Refurbished machines refer to as certified machines that have been previously sold by Dyson and were returned. Once returned, each machine is hygienically deep cleaned, tested, and inspected to meet the Dyson quality standards. Genuine Dyson parts are used where replacements are needed. All refurbished machines are covered under Dyson warranty- you can check the Dyson official website for complete information on the warranty. https://www.dyson.com/inside-dyson/terms/the-dyson-warranty,here is the website link for your reference.
Answered by Dyson Team
Q: QuestionWhat is the dimensions of the air brush
Asked by Susan.
- A:Answer Hello, thank you for your query regarding the Dyson - Refurbished Airwrap Multi-Styler Complete Long. The air brush attachment for the Dyson Refurbished Airwrap Multi-Styler Complete Long, often referred to as the soft smoothing brush, measures approximately 4.5 inches in length, 2 inches in width, and 2 inches in height. It’s lightweight—around 0.2 to 0.3 pounds—making it easy to handle and ideal for smoothing and styling hair with control and comfort. You can reach Dyson customer support at [email protected] or through their website. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.
Answered by Dyson Team
Q: QuestionCan this device's voltage be used in Brazil? There is 220 Volts
Asked by Luanna.
- A:Answer Hi, thank you for your question regarding the Dyson - Refurbished Airwrap Multi-Styler Complete. The Dyson Airwrap Multi-Styler Complete sold in the US operates at 120 volts with a frequency of 60 Hz. Since Brazil uses a standard voltage of 220 volts, this device would not be compatible without a voltage converter. Using the device without a proper converter could damage the unit. If you need further assistance, please feel free to email us at [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support
Answered by Dyson Team
Q: QuestionVolts 110 ou 220 ?
Asked by Jalnei.
- A:Answer Hello, thank you for your inquiry about the Dyson Refurbished Airwrap Multi-Styler Complete Long. Please be informed that the model sold in the US operates at 120 volts with a frequency of 60 Hz. If you need further assistance or have any additional questions, please feel free to reach us at [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support
Answered by Dyson Team
Q: QuestionWHY IS THERE ONLY A 1 YEAR WARRANTY ON A FULLY REFURBISHED AND "SIMILAR TO BRAND NEW" TYPE PRODUCT VS THE DYSON 2 YEAR WARRANTY ON THESE PRODUCTS? SEEMS TO BE UNFAIR AND SINCE IT WAS FACTORY REFURBED TO "BRAND NEW SPEC" IT SHOULD COME WITH 2 YR WARRANTY
Asked by vito.
- A:Answer Hello, thank you for your inquiry regarding the warranty on the Dyson - Refurbished Airwrap Multi-Styler Complete Long. Refurbished Dyson products, including the Airwrap Multi-Styler, come with a 1-year warranty. This warranty covers parts and labor, ensuring that any issues within this period are addressed by Dyson's expert support team. While refurbished products are restored to meet Dyson's high standards, the warranty period differs from new products due to the nature of refurbishment and the comprehensive testing and cleaning process they undergo. We understand your concern, and we assure you that the 1-year warranty provides substantial coverage for refurbished items. If you need further assistance or have any additional questions, please feel free to reach us at [email protected] We would be delighted to assist you further. Warm regards, Dyson Customer Support
Answered by Dyson Team
Q: Question“Is this item the Dyson Airwrap™ multi-styler and dryer Straight+Wavy (Nickel/Copper)?
Asked by Product.
- A:Answer Hello, thank you for your inquiry. Please be informed that the item you are referring to, the Dyson - Refurbished Airwrap Multi-Styler, is indeed the Dyson Airwrap™ multi-styler and dryer Straight+Wavy (Nickel/Copper). This model is designed for straight and wavy hair and includes multiple attachments to help you achieve various styles with no heat damage. If you need further assistance or have any additional questions, please feel free to reach us at [email protected] We would be delighted to assist you further. Warm regards, Dyson Customer Support
Answered by Dyson Team
Q: QuestionQual a voltagem? 110V ou 220V?
Asked by LauraNogueira.
- A:Answer Hello, thank you for your inquiry regarding the Dyson - Refurbished Airwrap Multi-Styler. Please be informed that in the United States, the standard voltage is 120 volts with a frequency of 60 Hz. The voltage for this product is 120 volts with a frequency of 60 Hz. If you need further assistance or have any additional questions, please feel free to reach us at [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support
Answered by Dyson Team
Q: QuestionDoes it come with the case?
Asked by Bella.
- A:Answer Yes. It does come with the box.
Answered by SophiaM
Q: QuestionDo refurbished Airwrap include storage box and the brush cleaner? I don’t see in the picture that’s available for biw which is just 1 cooper color.
Asked by PT.
- A:Answer Yes
Answered by BeatrizC
Q: QuestionBox not included?
Asked by Su.
- A:Answer Yes But the divider inside wasn’t there. I don’t know if it’s a thing or I just got it like that
Answered by RoksolanaS
Q: QuestionCan this device's voltage be used in Vietnam?
Asked by Han.
- A:Answer Hello Han, thank you for your inquiry regarding the refurbished Dyson Airwrap Multi-Styler Complete Long. We would like to inform you that refurbished Dyson Airwrap Multi-Styler Complete Long is compatible with the voltage in Vietnam. It operates on 220-240V, which is the standard voltage used in the country. If you need further assistance, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email [email protected] in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm wishes, Monika R
Answered by Dyson Team
Q: QuestionWhat’s the case color? Can you select a color?
Asked by Lori.
- A:Answer Dark,navy blue
Answered by MeanPanda
Q: QuestionWhy is this one less expensive?
Asked by Sarah.
- A:Answer Because it’s refurbished (used)
Answered by Anonymous
Q: QuestionDoes it come with the presentation case?
Asked by K.
- A:Answer Yes. It came with all 7 attachments and a presentation case to store. It feels and styles like it’s brand new.
Answered by Barbie12
Q: QuestionWhat type of box does this come in? Generic or original Dyson box?
Asked by Yo.
- A:Answer It came with a Dyson box that is brown but it also comes with a presentation box to store your Dyson and attachments.
Answered by Barbie12
Q: QuestionI know Dyson direct will not accept returns on refurbished products, but what is Best Buy’s return policy for this Airwrap?
Asked by Tor.
- A:Answer Within 14 days return or if you purchased a Best Buy plus and total member it’s 60 days return
Answered by Barbie12
Q: QuestionDo refurbished machines still have a warranty?
Asked by Anonymous.
- A:Answer Yes it’s 1 year
Answered by Barbie12
Q: QuestionDoes it come with the big storage box?
Asked by Allanmoto.
- A:Answer Yes
Answered by Barbie12
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