Questions & Answers

Q: QuestionWhy doesnt this come with the paddle brush and detangling comb like on Dyson website for same price?

Asked 3 years ago by Justin.

• A:Answer This is a different company! Of course Dyson is going to throw in extra on their own website. P

  Answered 2 years ago by Indie500

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Q: QuestionHow much rpm ?

Asked 3 years ago by RickBarber.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Iron/Fuchsia

• A:Answer 110,000RPM :)

  Answered 1 year ago by Spencer

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Q: QuestionDyson Supersonic™ hair dryer Copper Gift Edition - Copper/Silver did not come with the Copper presentation case. Doesn't the Gift Edition supposed to have the Copper presentation case?

Asked 4 years ago by Dysoner.

This question was asked about the related product: Dyson Supersonic hair dryer Copper Gift Edition - Copper/Silver

• A:Answer Hi there, this is Kelly with Dyson. This kit will include the black travel bag, but not the copper presentation case. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionWhat do they come with the gift set as post $460 value?

Asked 4 years ago by G.

This question was asked about the related product: Dyson Supersonic hair dryer Copper Gift Edition - Copper/Silver

• A:Answer I purchased the dry w/the accessories it ones with only. NO gift box! It was a “special” gift for my DIL She loved it

  Answered 4 years ago by CoronadoVerified Purchase

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Q: QuestionI have been trying to get a Pro Dyson dryer because I'm a licensed Cosmetologist. I'm not having any luck anywhere...

Asked 5 years ago by Mari.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Black/Nickel

• A:Answer Get it. Can't go wrong with a Dyson. I just recently purchased one, and have been very happy.

  Answered 5 years ago by TacticalmasterpieceVerified Purchase

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Q: QuestionWill Dyson take my Dyson one year old hairdryer in exchange for the new air dryer

Asked 5 years ago by Roly.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer Don’t bother with Dyson. Customer Service is not there to help you. Probably the most overpriced junk on the market. The warranty is a joke. Look to buy elsewhere

  Answered 5 years ago by GermGuardian

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Q: QuestionHello , it says on the dryer that it's 120v , I want to use it in Europe , when trying with a converter from 110 to 220 it cuts off and shuts is there such a thing as a converter from 120 to 220 ?

Asked 5 years ago by Ramsino.

This question was asked about the related product: Dyson - Supersonic Limited Edition Mother's Day Hair Dryer - Fuchsia/iron

• A:Answer I think all you need is an "adapter" not a "converter" for the foreign countries you are visiting, I believe this hair dryer will accept either 120 or 220v, but check w/ Dyson to be sure. The label on the dryer should state which voltages are acceptable.

  Answered 5 years ago by BCX1

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Q: QuestionDoes it come with a storage box?

Asked 5 years ago by Sharon.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer No. After-market travel and storage carriers are available on-line.

  Answered 5 years ago by DanC

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Q: QuestionWHAT MODEL IS THIS PARTICULAR HAIR DRYER? Or at least the model of the current stock that Best Buy is distributing this year? Is this the HD02 pro model and how would I be able to tell?

Asked 6 years ago by PANDABEARJONES.

This question was asked about the related product: Dyson - Supersonic™ Hair Dryer - Nickel/Purple

• A:Answer This listing is model 309698-01.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionCan you use a UK purchased Dyson Supersonic hairdryer in Brisbane Australia as their voltage 230v?

Asked 6 years ago by Rose.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer Yes the UK and AU use the exact same power standards, you only need a plug converter. A good quality UK to AU plug would be best as the Hairdryer uses a lot of power. So make sure it is a good quality adapter so it don’t melt. Same applies to Europe however they use 230 not 240 like the UK and AU. While the standard was changed a while ago only the label was changed. Meter tests have shown that the UK still uses 240. But 230 is not really that much less compared to 120 in the US where the system should really have been upgraded decades ago.

  Answered 2 years ago by Anonymous

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Q: QuestionI have just bought a Dyson Air Styler for £399.99 in UK. Can I use it in Spain?

Asked 6 years ago by Juno.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer Hello Juno, this is Kelly with Dyson. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. (Just as a machine purchased in the UK, would be designed for use in the UK). It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed. However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionHey do you sell the dyson supersonic hair dryer with a 220 voltage? Regards

Asked 6 years ago by Lucas.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - White/Silver

• A:Answer Hello Lucas, this is Kelly with Dyson. The Dyson Supersonic Hair Dryer that's sold in the US is only compatible with 110/120V outlets. Dyson products are designed specifically for the countries in which they are made for and sold in. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed. We do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionI would like to buy a Dyson hair dryer but 220 volts for my conuntry. Do you sell it? Thanks

Asked 6 years ago by Grace.

This question was asked about the related product: Dyson - Supersonic Limited Edition Mother's Day Hair Dryer - Fuchsia/iron

• A:Answer Hi Grace, this is Carissa with Dyson. We value your interest in Dyson technology. We want to make you aware Dyson's are not dual voltage, the US voltage is 110/120v and if used with a converter we are not able to guarantee the life of the unit and we cannot ship outside the US. We hope this information proves useful. Best wishes, Carissa Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionIs there one that works for both Uk 240v 50hz and japan 100v 60hz?

Asked 6 years ago by neil.

This question was asked about the related product: Dyson - Supersonic Holiday Edition Hair Dryer - Fuchsia/Iron

• A:Answer Hi Neil, this is Kelly with Dyson. Our Dyson Supersonic is not dual-voltage. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed.   However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty. This is outlined under the Terms and Conditions of the warranty under the What is Not Covered section in the operating manual. I hope this helps. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionIs this hair dryer also available as a 220 V model? I would like to take it to Europe with me.

Asked 6 years ago by Anonymous.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer You must purchase in the area where you’ll use it; Dyson manufactures each one specifically for its voltage availability. It requires so much voltage that Dyson does not recommend using an adapter. And it’s pretty heavy, so either take a lighter adaptable one or buy one there.

  Answered 6 years ago by MaryVerified Purchase

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Q: QuestionHi Does this Holiday Edition include the followings along with storage case? Diffuser - Iron Non-slip mat Owner's manual Smoothing nozzle Storage hanger Styling concentrator

Asked 6 years ago by Nicky.

This question was asked about the related product: Dyson - Supersonic Holiday Edition Hair Dryer - Fuchsia/Iron

• A:Answer Hi Nicky, this is Carissa with Dyson. We value your interest in Dyson technology. We are pleased to clarify our Supersonic Holiday Edition does come with the diffuser, non-slip mat, styling nozzle, smoothing nozzle, hanging loop, travel bag and of course the Supersonic itself. We hope this information proves useful. Best wishes, Carissa Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionHi Can the hairdryer be fixed if I didn’t know I needed a Converter when travelling to Europe .

Asked 6 years ago by Misschardonnay.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer Hi there, this is Krystal with Dyson. Using the machine in another country where the voltage is not the same, a power converter would be needed and we do not recommend using as it can damage the motor. If the motor is damaged, it is likely un-repairable and would need to be replaced. Feel free to contact us at [email protected] and we will be happy to confirm. Best Wishes, Krystal Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionCan I use my uk bought supersonic hairdryer in Spain with an adapter plug?

Asked 6 years ago by Annie.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer Hi Annie, this is Krystal with Dyson. The Dyson Supersonic along with all of the Dyson corded machines are not multi-voltage. They are built for use in the country of purchase. Using a power adapter is not recommended as it can damage the machine. Best Wishes, Krystal Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionHi, I bought my Dyson in Canada. Do I need an adaptor if i’m Going to be bringing it to Italy? Love my Dyson btw.:)

Asked 6 years ago by Nathalie.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer Hi Nathalie, this is Krystal with Dyson. The Dyson Supersonic, like all of our corded machines, are designed for use in the country in which they are purchased in. Therefore, it will operate on 110-120v if purchased in the U.S. Our machines are not multi-voltage and we do not recommend using a converter as this can damage the machine. Best Wishes, Krystal Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionDoes the purple edition come with a travel case? It doesn't list a travel case with what’s included. I’m torn between the purple and red, however, I really would like a travel case.

Asked 7 years ago by Dawn.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - White/Silver

• A:Answer Hi Dawn, this is Krystal with Dyson. Thank you for your interest in the Dyson Supersonic. Not all Supersonic's will include a case unless otherwise noted. Best Wishes, Krystal Dyson Customer Support

  Answered 7 years ago by DysonProductExpert

  
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