Questions & Answers

Q: QuestionDoes the V7 Fluffy include the standard brushroll as well as the fluffy head?

Asked 5 years ago by Tony.

• A:Answer Hi Tony, this is Kelly with Dyson. The V7 Fluffy only comes with the soft roller cleaner head. It will not include a floor tool with a rotating brush bar. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionOn this model, will hair etc. get wound around the roller? I have 3 dogs and a lot of fluffy dog hair that goes everywhere. I’m confused as to whether there’s a rotating brush and also if it’s cleanable... and if so, how to clean it?

Asked 5 years ago by TexasTingle.

• A:Answer I have a golden retriever. Hair does get wound around the screws that hold the roller. There is no way to take it apart to remove the hair. I tried to use the tweezers to remove the hair and couldn't get it all. So far its still working.

  Answered 4 years ago by BeBeVerified Purchase

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Q: QuestionIs there a Dyson cordless that allows the fluffy for wood and a different attachment for carpets?

Asked 5 years ago by Travelras.

• A:Answer Hello there, this is Kelly with Dyson. The Dyson V7 Fluffy features our soft roller cleaner head, which was engineered specifically for bare floors. If you're looking for a machine that features this soft roller for bare floors, plus our direct-drive head with spinning brush bar for carpeting, the Absolute model would be the most beneficial, as it includes both heads in the box. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionWhat is the CFM spec on this unit. Can you compare it with a full size plug-in model?

Asked 5 years ago by Flightline33.

• A:Answer Hello there, this is Kelly with Dyson. Our V7 line of cord free machines will provide you with up to 30 minutes of run time, and 100 air watts of suction power. When comparing that to our upright corded models, suction on those varies from 180-270 air watts, making their suction significantly stronger. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionHi, is this model good for both type of floor-hardwood and carpet?

Asked 5 years ago by Blanka.

• A:Answer We have tried on carpet and found that it's best on hard wood floors.

  Answered 5 years ago by Lori

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Q: QuestionOkay, the Soft roller cleaner head sucks the battery, reducing the 30 run time to under 10 min. that's clear from the multiple reviews. my problem is pet hair. I can just go with a non -powered head -right? are they included? or is that another cost?

Asked 5 years ago by bajagogo.

• A:Answer Hello there, this is Kelly with Dyson. The Dyson V7 Fluffy only comes with the soft roller head. when using any type of motorized tool, run time will be less. If using your machine in MAX power, you can expect run time of up to 7 minutes, as MAX provides a boost of suction and power. When using the machine in regular power, which is sufficient for most household vacuuming, the run time with a motorized tool or attachment will be up to 20 minutes. The cord-free machines do not include, nor do we make, a non-motorized floor cleaning attachment. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionDoes this V7 fluffy model have HEPA filter?

Asked 5 years ago by DebT.

• A:Answer Hello Deb, this is Kelly with Dyson. The V7 Fluffy does have a HEPA filter. You'll have two filters on this machine. The pre-motor filter is the cone-shape filter that sits inside of the cyclone, and the post-motor HEPA filter is the blue twist-on filter on the back of the machine. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionDoes this vacuum charge on a wall mounted charger?

Asked 5 years ago by nhenry8048.

• A:Answer Hello there, this is Kelly with Dyson. The Dyson V7 Fluffy can be charged in one of two ways. You can use the included wall mounted dock, to store and charge your machine. The included charger will thread behind that dock, so one end of the charger plugs in to your electrical outlet, and the other end will connect in to the dock. You can also omit the dock, and just plug the charger directly in to the vacuum to charge it. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionWill the V7 fluffy work with the pet grooming head?

Asked 4 years ago by Furbabymomma1.

Q: QuestionI have the Dyson - V7 Fluffy Hardwood Cord-Free Stick Vacuum - US product. I’m moving to UK soon and wondering if this is compatible with an adapter or a new UK charging plug?

Asked 4 years ago by Sing257.

• A:Answer Hello there, this is Kelly with Dyson. A few of our machines use dual voltage transformers making them compatible across a range of voltages. This is why the chargers on the cordless state they will work on 110-240 voltage. However, it's still advisable not to use outside the country of purchase. One of the reasons for advising against the use of machine outside of the country that they are sold in is that the machines are tested and certified to meet that countries regulations and requirements.  For example a US machine is tested and certified to UL, ETL and FCC regulations to ensure that it is fit for retail.  In the UK this would be BEAB, BS, IEC and CE,  Canada CSA and so on.  Each country has its own rules and regulations.  We do not guarantee that  a machine used outside of the country it is sold in meets all of the requirements  of the second country. Plus, per the owner's manual it explains not to use internationally to avoid impact. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionCan you use attachments from the Motörhead Dyson?

Asked 4 years ago by Anonymous.

• A:Answer Hello there, this is Kelly with Dyson. If you have a V7 or newer model Motorhead, then the attachments would fit on the V7 Fluffy. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionWhere is the serial number located?

Asked 4 years ago by Anonymous.

• A:Answer Hi there, this is Kelly with Dyson. On the V7 model, you can find the serial number on the underside of the machine, generally on the bottom of the battery. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionI am scratching my newly refinished hardwoods with my upright. Is this vacuum gentle on the floors?

Asked 5 years ago by MariaC.

• A:Answer Yes - great for wood Flooring

  Answered 4 years ago by SummersetVerified Purchase

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Q: QuestionDoes this really work on mini-blinds?

Asked 5 years ago by JAROGGE.

• A:Answer Hello there, this is Kelly with Dyson. The Dyson V7 Fluffy, with the combination tool (with the brush end) works wonderfully on mini-blinds. You can attach that tool directly to the clear bin, or the wand end of the machine for extended reach. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionI love this vacuum for hardwood floors. Is there a head that I can purchase to swap out so I can also use this on carpet? Would the v8 head or any other work?

Asked 5 years ago by Mary.

• A:Answer Hi Mary, this is Kelly with Dyson. The Dyson V7 Fluffy features our soft-roller cleaner head, which was specifically engineered for use on hard flooring. We do carry the Motorhead which features the spinning brush bar for use on carpeting. If you are not able to find this floor tool at your local Dyson retailer, it is carried through Dyson directly as well. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionWill this vacuum cleaner scratch hardwood floors?

Asked 5 years ago by Paula.

• A:Answer Hello Paula, this is Kelly with Dyson. The V7 Fluffy comes with our soft roller head floor tool. This floor tool was made specifically for use on bare floors. This tool won't work on carpeting, but if you have all, or mostly all hardwood, this is the perfect machine for your home. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionCan this be used on carpeted stairs?

Asked 5 years ago by Tabba.

• A:Answer You probably wound not want to use the fluffy head on carpet because it is designed for hard surfaces, but you can still use the regular attachments. Make sure you chose a head designed for carpet, and I would consider a V8 or V10 or better (instead of a V7) because they have longer battery life.

  Answered 5 years ago by EDSCI

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Q: QuestionCan I use this on carpet?

Asked 5 years ago by MQG1522.

• A:Answer No

  Answered 5 years ago by Bustbuyreviews

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Q: QuestionI've read that Dyson V series can be charged with 220V. Can can this model be charged on 220V countries?

Asked 5 years ago by Tom.

• A:Answer My box didn’t say 220/240 but the power adapter ended up being 100-240V anyway. I bought a similar second V7 kit, same thing. So we are likely good for 220V.

  Answered 5 years ago by EDSCI

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Q: QuestionDoes this model come with a hepa filter?

Asked 5 years ago by Curious.

• A:Answer Yes

  Answered 5 years ago by drip

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