Questions & Answers

Q: QuestionWould you please tell me what type of an AC charger (Brand, Wattage, Input Voltage) I should buy for the HP laptop I bought at Best Buy? - Description: HP Laptop 15-DA0002 - Model: 15-DA0002D - SKU: 6274304 - Serial: CND84402Q2 Thank you

Asked 3 years ago by Connie.

Q: Questionan active memory leak winword.exe and explore.exe So microsoft is blaming webroot by declaring it has an issue not microsoft. What's up??? Got a 3 month free trial with purchase of computer, so it's not good. I got rid of the Mcaffe installed.

Asked 3 years ago by decipherthis.

Q: QuestionWhat is wrong with my Samsung 7000 series smart tv about Seven in up from bottom There are 4 white streaks about 6 in apart about A half in wide about 2 streak are about 6 in wide and 2 streaks are about3 in wide It is about 7 years old and it does

Asked 3 years ago by Anonymous.

Q: QuestionI cannot open links that come to me in emails

Asked 3 years ago by linda.

Q: QuestionI login with my ID and password. The website says it has sent me an email. I never received the email. This has been an issue for years. I am trying to login to see if my tv is still under coverage. Can I login another way? Can I change the email address?

Asked 3 years ago by Nigel.

Q: QuestionCan bestbuy help recover my Hotmail acct

Asked 3 years ago by Mike.

Q: QuestionHello i have a question my iPhone is not receiving emails from my gmail can you help me?

Asked 4 years ago by Anonymous.

Q: QuestionI have two issues with Webroot; 1. "An active process has a possible memory leak (msedge.exe)" and 2. "An active process has possible handle leak (HP.Jumpstart.exe)" Computer scanned by geek squad yesterday. Are these dangerous?

Asked 4 years ago by Webroot.

Q: QuestionCan the Geek Squad access an old email account, if password reset is not possible.

Asked 4 years ago by Topaze.

Q: QuestionDo geek squad comes out to update my Bose 235 lifestyle cinemate Console.

Asked 4 years ago by Donnie.

Q: QuestionUpgraded iMac from High Sierra to Catalina and my old Word program (from about 2014) got Xed out. How can I access its contents? I don't mind buying new Office 365 but will it get me my Word materials back?

Asked 4 years ago by Bob.

Q: QuestionHello. I am usually a frequent buyer at Best Buy. But due to the COVID pandemic, I have not even shopped online. I noticed that I had at least $20 in rewards to use but they expired during quarantine. Is there any possible way for me to reuse them?

Asked 4 years ago by TonyD.

• A:Answer Hi Tony. Thanks for your awesome question! I'm sorry to hear that! We should be able to get that reinstated for you. To get started, please give us a call at 1-888-BEST-BUY (1-888-237-8289).

  Answered 4 years ago by GeekSquadSupport

  
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Q: Questionremote service for such things as handshaking, , trouble shooting google, restore program part to open office, setting up scan and emailldirect with out transferring to email service? may not need in house visit just remote service. # 4770438070

Asked 5 years ago by Anonymous.

• A:Answer Thanks for your question! We may be able to help out with these issues. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778 or connect with one of our chat Agents at www.geeksquad.com/chat.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionInterface Spectrum DTA- 43 in Smart TV Toshiba. The only function the DTA does not perform is powering the TV set off and on. Programmed DTA. Also followed settings steps to bypass home.

Asked 6 years ago by Dave116.

• A:Answer We may be able to do that, but we’d want to check the tablet out first to be sure. To start your support session, please connect with one of our chat agents at www.geeksquad.com/chat

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionWhat is the best indoor antenna that would get reception in a rural area 30 miles from source? If outside, we do not want anything to damage or touch the house.

Asked 7 years ago by Anonymous.

• A:Answer mohu leaf 30 is good.

  Answered 7 years ago by raj12345Verified Purchase

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Q: QuestionHow can I cancel an appointment?

Asked 7 years ago by Anonymous.

• A:Answer Cancel my in home appointment for August 25,2022

  Answered 2 years ago by Anonymous

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Q: QuestionI received an encrypted, embedded email and can't download, save or open it. I can download, save and open unencrypted emails. I've been in contact with Microsoft Community Support and, after a few of their suggestions, they've stopped communication.

Asked 8 years ago by cabse5.

Q: QuestionMy question is: Does Geek Squad EVER ANSWER THE QUESTIONS on this "help" site? Geez-- There are 8+ easy email questions here with NO answers for months! Only 1 short answer to 1 question--and the answer was unrelated... & Wrong! A Shame.

Asked 8 years ago by NoEXPERTShere.

Q: QuestionI use MS Outlook from Office 365. One primary email and 6 add'l. Comcast is my ISP. Comcast converted these from POP to IMAP and I have a mess. i need help to get this all synced. Can The Geek Squad do this if I pay the $99.00?

Asked 8 years ago by pjw1967.

Q: QuestionI cannot get into my email. If you do not solve my problem or it only works for a short time, do I still have to pay?

Asked 8 years ago by Wolfie.