Questions & Answers

Q: QuestionCan I get internet

Asked 2 years ago by Kei.

Q: QuestionI just bought my tablet and tried to set it up but when searching for wifi it does not show my network? The tablets right beside the wifi router and the wifi is working on my other devices so how do you fix this? I can’t find anything online

Asked 3 years ago by Aetynh.

Q: QuestionCan I keep this tablet in adult mode?

Asked 3 years ago by JRoz11.

Q: QuestionHow can I disable the pbs playtime mode launcher. I want to use only the launcher3 mode. Thank you

Asked 4 years ago by Mooo.

Q: QuestionWhy does the tablet say my phones Hotspot is out of range everytime I try to connect

Asked 4 years ago by Am2.

Q: QuestionHue do you open games without WiFi coming up

Asked 4 years ago by 1234.

Q: QuestionWould someone from BestBuy or Ematic provide updated contact info for reaching the company for a warranty repair, please? 888-968-1985 sends you to full voicemail and questions on their website go unanswered. I'm nearing the end of warranty and need help.

Asked 4 years ago by CannotReachEmatic.

Q: QuestionCan you download zoom on tablet

Asked 4 years ago by Anonymous.

• A:Answer Yes, you need to make sure you are in the Android mode then download at Google Playstore.

  Answered 4 years ago by Ematic Guru

  
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Q: QuestionWho do you contact about a screen issue? Meaning the screen is broken

Asked 4 years ago by JPlunk.

Q: QuestionCan you screen lock while watching videos?

Asked 4 years ago by A.

Q: QuestionIs this tablet ADA compliant? I'm looking for something that has a screen reader for a child with vision impairment.

Asked 4 years ago by Amy.

Q: QuestionCan u download messenger

Asked 5 years ago by Anonymous.

• A:Answer ive not tried to download messenger but i have downloaded other things such as netflix and it works great..so i would imagine yes

  Answered 4 years ago by MimiVerified Purchase

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Q: Questioni just bought 2 of these and it wont let us connect to any wifi it sayingcoming up errors errors and not vaild if i cant connnet am going just returned it and go somewhere else ive always bought my elec throw bestbuy after this deal not very happy

Asked 5 years ago by Anonymous.

Q: QuestionIs there any cover for these tablet or screen proctectors

Asked 5 years ago by Anonymous.

Q: QuestionDo they have wireless charging

Asked 5 years ago by Rob.

• A:Answer No, it does not have wireless charging.

  Answered 5 years ago by Ematic Guru

  
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Q: QuestionTried phone 1.888.968.1985 As instructed by Pbs. They do not answer this phone. I was on hold for 36 minutes and then disconnected. What kind of customer service is this? My tablet will not charge. The USB PORT is broken. No way to solve problem.

Asked 5 years ago by Gadycam.

• A:Answer We're sorry for the inconvenience. For further assistance on how to get a replacement and for warranty claim concerns, feel free to call our customer service hotline at 1-888-968-1985. We are open Mondays to Fridays from 9AM to 5PM PST.

  Answered 5 years ago by Ematic Guru

  
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Q: QuestionPbskd12 tablet for my kids won't put gonoodle app on the play mode

Asked 5 years ago by harlybaby2010.

• A:Answer In order to add an app to the PLAYTIME environment, it needs to be installed on your device first. (For this we recommend exiting PLAYTIME, downloading the apps you want to install, and then launching PLAYTIME again).

  Answered 5 years ago by Ematic Guru

  
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Q: QuestionHow to access the apps you download

Asked 5 years ago by Angel.

• A:Answer Exit out of playmode, enter your email password (parents) and then you will be taken to the home screen desktop page to access apps downloaded, YouTube, etc.

  Answered 5 years ago by Ematic Guru

  
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Q: QuestionDo you need wifi to play the preinstalled games?

Asked 5 years ago by ITman.

• A:Answer no

  Answered 5 years ago by casualtechbuyer

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Q: QuestionIs this compatible with wireless headphones? Like bluetooth pairing and such.

Asked 5 years ago by Mary.

• A:Answer No, this tablet does not have Bluetooth.

  Answered 5 years ago by Ematic Guru

  
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