A:AnswerThey are two separate boxes, just wrapped together. You can give them as separate gifts, but if they return one, that may be an issue since the 2pk has a separate UPC code.
A:AnswerThanks for reaching out. The Ember - 10-oz. Temperature Controlled Mug 2 (2-Pack) - Black/White is the 1st Generation (old ones). They will come with 2 charging coasters and power adaptors to match each Ember Mug!
A:AnswerHi Kene, thanks for reaching out! We have lids available for purchase on ember.com, but if you are experiencing any difficulty with the lid, please feel free to email [email protected] - we'd be happy to help!
A:AnswerThe mugs will warm the coffee indefinitely if you leave them on the saucers they charge them. We typically don’t, but they’ve never lost their charge, even after a couple of hours.
A:AnswerHi,
Ember Products available in the US have plugs are match US outlets. If you plan on using your product in Europe, you can purchase from Ember.com (ships to Europe) or Amazon to make sure you have the correct plug.
Best,
The Ember Team
A:AnswerI just wrote a review. The black mug has a coating that chips after 8 months and youre swallow it not knowing. You fill out the warranty but they contact asking for the same info over email.
