Questions & Answers

Q: QuestionCan I control the Sensi thermostat with my smartphone?

• A:Answer Yes, you can control the Sensi thermostat remotely using the intuitive mobile app.

Q: QuestionDoes the Sensi thermostat provide any energy usage information?

• A:Answer Yes, the Sensi thermostat provides valuable usage reports that can help you monitor the performance and efficiency of your HVAC system.

Q: QuestionWhat is the warranty period for the Sensi Smart Programmable Wi-Fi Thermostat?

• A:Answer The manufacturer offers a 3-year warranty on parts for this thermostat.

Q: QuestionWhat type of batteries does the Sensi thermostat use?

• A:Answer The thermostat uses two AA batteries.

Q: QuestionIs the Sensi thermostat compatible with smart home platforms?

• A:Answer Yes, the Sensi thermostat is compatible with Amazon Alexa, Apple HomeKit, Google Assistant, and Wink.

Q: QuestionHow many programmable periods are there per day with this thermostat?

• A:Answer This thermostat allows for eight program periods per day.

Q: QuestionDoes the Sensi thermostat require a common wire for installation in most homes?

• A:Answer The Sensi thermostat does not require a common wire for installation in most homes.

Q: QuestionIs this fairly easily to install? I’m a DIY’er and I watched several videos but still am a little intimidated to try it myself!

Asked 5 years ago by Fritzi.

• A:Answer Yes! I’m no handyman and I did it al by myself.

  Answered 4 years ago by PhilVerified Purchase

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Q: QuestionDoes it require a c wire?

Asked 2 years ago by jack.

• A:Answer It does not. That is the main reason for purchasing this model. It figures how much it can draw from the heating or cooling wires before it trips. It uses that draw to power the thermostat. There is also a battery to make up any extra that's needed. I change the battery every eight years just because eight years has passed, not because I needed to. It works best if you have both heating and cooling capabilities, so it can draw from either. The older the furnace, the better, as it takes more to trip on heating or cooling.

  Answered 2 years ago by brnbrn

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Q: QuestionIs this energy star?

Asked 5 years ago by Meg86.

• A:Answer From the research I found, this was one of the first Energy Star rated thermostats

  Answered 2 years ago by AndrewVerified Purchase

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Q: QuestionCan this run on battery only?

Asked 2 weeks ago by Mike.

• A:Answer Hi Mike, thank you for your question about our Sensi Smart Thermostat. The batteries are meant as a backup if your thermostat cannot get power from your system. If the thermostat is running on batteries only, you will lose the WiFi capabilities. You will still be able to use the thermostat manually. If you have any other questions please reach out to our Sensi Technical Support Team at [email protected]. Thank you again and have a good day.

  Answered 2 weeks ago by Emerson Thermostats

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Q: QuestionDo this work without wi fi

Asked 3 months ago by Thomas.

• A:Answer Hi Thomas, thank you for your question about our Sensi smart thermostat. Yes, the Sensi smart thermostat will work without being connected to WiFi. You should still be able to change the temperature and mode at the physical thermostat. Although, you will not be able to control the thermostat remotely through our app, unless it is connected to WiFi. Thank you again and have a great day.

  Answered 3 months ago by Emerson Thermostats

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Q: QuestionWILL THIS WORK WITH A OIL FURNACE

Asked 6 months ago by Anonymous.

Q: QuestionMy apartment wifi uses captive portal login......basically like a hotel I have to go to a website to log into the wireless network. Does this device work with wifi login page/captive portal network?

Asked 1 year ago by KOLES.

Q: QuestionMy current thermostat has two wires running to it (only have a heater). Will this work with a two wire setup?

Asked 2 years ago by German.

Q: QuestionWill this work on 5G?

Asked 2 years ago by Noah.

• A:Answer If you mean the 5ghz band on wifi... no. It must be connected to the 2ghz band.

  Answered 1 year ago by Anonymous

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Q: QuestionWill this TSTAT work on 2.4 or 5g internet?

Asked 2 years ago by Red.

• A:Answer If you're referring to wifi, I believe it's 2.4GHz only.

  Answered 2 years ago by brnbrn

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Q: QuestionHow do you remove the cover plate

Asked 2 years ago by Butch.

• A:Answer Pull straight out. You have to pull harder than you think you should.

  Answered 2 years ago by brnbrn

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Q: Questionstat wont turn on ac goesto heat and off does not go to cool

Asked 3 years ago by john.

Q: QuestionCan I just swap it with my old existing thermostat? What about the voltage?

Asked 3 years ago by Lamar.

• A:Answer They have a guide on their website that should step you through some Q/A as to if it'll work. Once you buy it, the app will step you through which wires to match with which contact.

  Answered 2 years ago by brnbrn

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