A:AnswerHi Customer
For wireless charging, Otterbox case may be too thick to do wireless charging, it can only support maximum 5mm length from power bank.
For cable, as long as you cable can fit through the otterbox charging hole, you can charge your phone.
A:AnswerWe apologize for the issue you are having with this product, please reach out to us at [email protected] and we will get you a new unit to you immediately
A:AnswerYes, this portable battery is rechargeable meaning after a certain amount of use the battery will run out. You can tell how much battery it has left based on the number of dots that light up on top near the charging ports.
A:AnswerI was able to bring my charger on the airplane. I didn’t specifically ask if this charger/battery pack was allowed, but it passed through security with no problem.
A:AnswerMy guess is yes. I have a rechargeable fan, but never thought about this use! Thank you for the idea.
I get multiple charges on several devices and am very happy with this purchase.
A:AnswerNah, the unit does a good job knowing when to be on and off. I haven't had to use the power button yet and I've used the unit in every capacity.