Questions & Answers

Q: QuestionIs this Epson scanner compatible with cloud storage services?

• A:Answer Yes, you can send scans to cloud storage services with the included Epson ScanSmart software.

Q: QuestionCan this Epson scanner scan documents to editable Microsoft Office files?

• A:Answer Yes, you can create editable Microsoft Word, Excel and PowerPoint files using optical character recognition (OCR) software.

Q: QuestionHow fast can this Epson scanner scan a letter-sized document?

• A:Answer This scanner can scan a letter-sized document in as fast as 10 seconds.

Q: QuestionDoes this Epson scanner have a built-in kickstand?

• A:Answer Yes, this scanner has a built-in kickstand for vertical placement and storage.

Q: QuestionWhat is the optical resolution of this Epson scanner?

• A:Answer This scanner has an optical resolution of 4800 dpi.

Q: QuestionDo I have to create a new online account, then log in to that account to use this scanner?

Asked 1 year ago by kthr33.

• A:Answer Hello kthr33. The V39 Scanner does not require an online account for usage. You can download the scanner driver and software directly from our official Epson Support page. Regards, Kevin - The Epson Team.

  Answered 1 year ago by Epson

  
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Q: QuestionCan this scanner connect to a Mac with USB-C?

Asked 1 year ago by Kevin.

• A:Answer Hello Kevin. Yes, you can use the V39 Photo Scanner with a "USB B to C" cable. The cable is sold separately. Regards, Kevin - The Epson Team.

  Answered 1 year ago by Epson

  
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Q: QuestionCan the V39 II be adjusted to to add pages to a PDF scan? So far I have had to make separate scans of a multi page PDF document. Thanks

Asked 1 year ago by Tony2.

• A:Answer Yes. But my experience is that you have to scan the additional pages immediately following the first, before it is saved.

  Answered 1 year ago by RoderickDVerified Purchase

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Q: QuestionWill this scanner work with Mac OS 15.1.1? and can I use the residing "Image Capture" app on my Apple computer? Or must I use the Epson interface for scanning to computer?

Asked 5 months ago by missy.

• A:Answer Hello missy. Yes, the V39 II will work with macOS 15. You can download the driver on our official Epson Support page. Regards, Kevin - The Epson Team.

  Answered 5 months ago by Epson

  
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Q: QuestionCan I convert old slides and negatives to JPG files with this scanner?

Asked 5 months ago by SteveC.

• A:Answer Hello SteveC. Unfortunately, the V39 is not ideal for scanning slides. We recommend looking at the V600, which includes a built-in transparency unit that scans slides, negatives, and film in both 35mm and 120mm formats. It is currently in stock on BestBuy's website, but please be aware that inventory can change. Regards, Kevin - The Epson Team.

  Answered 5 months ago by Epson

  
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Q: QuestioniS THIS SCANNER COMPATABLE WITH WINDOWS 11?

Asked 7 months ago by aNDY.

• A:Answer Hello aNDY. Yes, the V39 Scanner is compatible with Windows 11. You can find the latest driver on our official Epson Support page. Regards, Kevin - The Epson Team.

  Answered 7 months ago by Epson

  
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Q: QuestionIs this scanner wireless

Asked 1 week ago by Buffman.

• A:Answer Hello Buffman. The V39 II Scanner can only be used with a USB connection. Unfortunately, it does not have wireless functionality. Regards, Kevin - The Epson Team.

  Answered 1 week ago by Epson

  
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Q: QuestionWhat ink do I need to order for extra

Asked 1 week ago by Pictures.

• A:Answer Hello Pictures. The V39 II is a dedicated scanner; it does not require ink since it does not have printing capabilities. Regards, Kevin - The Epson Team.

  Answered 1 week ago by Epson

  
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Q: QuestionWill this scanner work with Chromebook?

Asked 2 weeks ago by Captain.

• A:Answer Hello Captain. The V39 II Scanner will only work with Windows or Mac OS based computers. Unfortunately, it is not designed to work with Chromebooks at this time. Regards, Kevin - The Epson Team.

  Answered 2 weeks ago by Epson

  
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Q: QuestionNot sure if last question went through. Is this easy to use for the computer illiterate ( me ) lol

Asked 3 weeks ago by Schak.

• A:Answer Hello Schak. The V39 II Scanner includes Epson ScanSmart software, which has a simple user interface and should be easy to use. Technical support is included for the life of the scanner, so you can always call our Technical Support team by phone if you ever have any questions or need help with the scanner. Regards, Kevin - The Epson Team.

  Answered 3 weeks ago by Epson

  
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Q: QuestionI’ve bought a $400 printer / scanner / fax. Can’t use most functions. Scanner down to 1 page st a time. IF that. Rarely connects. I scan like 4-8 pages as one attachment. Can this be accomplished? I’m computer illiterate. Is it fairly simply to connect

Asked 3 weeks ago by Schak.

• A:Answer Hello Schak. We're sorry to hear that you're having issues with your Epson product. This listing is for an Epson Scanner. It looks like you might be referencing an All-in-One printer. If so, please contact our Technical Support team by phone so we can gather more details and properly assist you. Regards, Kevin - The Epson Team.

  Answered 3 weeks ago by Epson

  
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Q: QuestionCan you use a flash drive to save the image

Asked 1 month ago by Tito.

• A:Answer Hello Tito. The V39 II Photo Scanner can only be used with a computer via a USB connection. Unfortunately, it does not include a USB port for flash drives. Regards, Kevin - The Epson Team.

  Answered 1 month ago by Epson

  
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Q: QuestionCan this scanner scan film and slides?

Asked 1 month ago by Terry.

• A:Answer No, as far as I have found you can just scan documents and photos

  Answered 1 month ago by catladyVerified Purchase

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Q: QuestionWill this scanner scan multiple pictures at once? I make DVD's and need a scanner that will do 4 to 5 photos at once.

Asked 2 months ago by Jerry.

• A:Answer It will scan multiple photos at once. Sometimes it will crop the photos separately. But if you put more than it wants on the glass it will scan them together and then you have to crop one and then scan again. I have tried scanning a bunch at a time and when I do they all stay together. But if you space them out some it will crop them. I just have so many pictures I would really prefer to fill up the glass.....

  Answered 1 month ago by catladyVerified Purchase

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Q: Questionwhats the return policy of this scanner?

Asked 2 months ago by Anonymous.